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"Food and service"

"Good hotel - nice clean rooms, good pool area and gym"

"The room was clean and well maintained. Breakfast was good. The pool, steam and sauna, jacuzzi was included with the stay which was great! Staff were very courteous. "

"Clean room , cordial staff, good restaurants "

"The airport transfer service was excellent. lovely hotel though the food in the restaurant was poor and expensive"

"Well maintained and consistent service standards preserved"

"There are better facilities nearby"

"Super hotel in Chennai. Fabulous location in the heart of the main shopping areas. Great breakfast and dinner buffets, super staff. Strongly recommend. Devi, the coffee lady was the best! So was host Ushmita, chef Srinath, and housekeeping staff member Rubel. "

"I recently stayed at The Leela Palace Chennai, and while we faced several challenges during our stay, I would especially like to appreciate Duty Manager Arghya Sarkar. We had issues with the room, AC, and food service, which left us quite disappointed initially. However, when we met Mr. Arghya Sarkar, everything changed in terms of how we felt as guests. He was extremely polite, patient, and genuinely attentive. He took the time to listen carefully to our concerns without interruption and handled the situation with professionalism and empathy. In hospitality, problems can happen — but what truly matters is how they are handled. Mr. Sarkar’s calm demeanor, respectful communication, and sincere effort to make things right made a real difference to us. Because of people like him, we would still consider coming back to The Leela. Thank you, sir, for restoring our faith and for showing what true hospitality looks like🙏"