Mahwah Hotels with Hot Tubs

"In the big scheme of things, as with all hotel rooms, you just have to manage expectations. After driving up the mountain to park, walking down some outside stairs that are in desperate need of repair and most likely would fail any sort of safety inspection it had to go through, once inside we were created by a delightful person who checked me in and gave me a room in the back so as to be a little quieter. The room itself was clean. The bathroom was dated and is probably due to be refurbished. Other than that, the cookies available at check-in made up for it. Typical Hampton Inn breakfast buffet, but an exceptionally clean area."

"The whole experience was blah. The woman who greeted us looked downcast and tired. A warm smile and a bit of enthusiasm would have been nice. She told us the room did not include breakfast, although we hadn’t asked. She might have pointed to the coffee stand which we hadn’t noticed and suggested we help ourselves. She might have said something nice about breakfast, described it briefly, and mentioned the price. In addition, a nicely worded brief description of the breakfast on a card in our room, describing it and noting the price, would have been nice. The first thing that greeted us when we opened our room door were two bottles of water and a sign saying they cost $3.00 each! Given that we paid over $200.00 for a very ordinary room, how much nicer it would have been to read a sign that said: “Hilton Hotels welcome you! Please enjoy this water, complements of us! We hope you will come again!” The sign in the parking lot admonishing us to lock our car doors could have been worded in a much nicer way. I actually remarked to my husband about the sign as we arrived and parked, saying how unfriendly and nasty it sounded. We chanced upon a lovely cleaning lady in the elevator with whom we exchanged a few words. She gave us a gorgeous smile and wished us a lovely stay. It seemed to come from the bottom of her heart. The hotel’s lobby was nice and airy. The bed was good. Everything functioned well, except the ice maker on our floor; it was broken. A total blah experience. "

"Nice and clean "

"The breakfast was good, the staff were pleasant, and the distance to major attractions was convenient. I would highly recommend, especially for families."

"Everything was great. Customer service was genuine and welcoming!! "