Search Luxury Hotels in Franklin Lakes

"You can hear street noise on 40th floor room at night time. "

"We arrived late and had a late dinner at the Bar; it was excellent. Moreover, the service was courteous and efficient."

"Nice place to stay close to everything "

"Comfortable and clean"

"All good"

"Let's just say that this hotel has seen better days. We had a/c and other issues when we checked in and had to change rooms after the first night. Everything is just really worn. It was an amazing hotel 15 years ago, but now it's just kind of average and needs constant maintenance. I have no idea what the "resort fee" was for as there was no added value to the place. You even have to pay to store your bags upon checkout. I will say our room was spacious, the beds were comfortable and we had a great view. But the bathroom is very worn and has absolutely zero counter space. Some shelves would make a huge difference. I doubt we will return. I wanted to love it!"

"Fernando and the staff were great! Very respectful and attentive"

"This was, without question, one of the worst hotel experiences I’ve ever had. I booked a stay at the Empire Hotel for my birthday and upgraded the day before arrival—directly through the hotel—to a Superior One-Bedroom Double Suite. I was charged $1,563.03 for this upgrade and was explicitly told everything was confirmed. When we arrived, we were given a standard room instead of the suite I paid for. No warning, no explanation—just the wrong room. When I went to the front desk, staff acknowledged that I had been charged for the suite and that it was noted on my reservation, yet still told me there was “nothing they could do” because no suites were available. I asked multiple times to speak to a manager, and the manager refused to come out and speak with me. Everything was relayed through staff, which was incredibly dismissive and unprofessional. What’s even worse is that there was no attempt to proactively correct the situation. If I hadn’t gone back downstairs to question it, they seemingly would have been perfectly willing to keep the full $1,500+ for a room I never received. Instead of resolving the issue, I was told to come back the next day to find out how much I would be refunded—after already having my birthday night completely ruined. The room we were given wasn’t even in good condition. There were visible maintenance issues, including a loose thermostat and peeling wallpaper, which made the situation feel even more terrible"

"Great spot to be near time square. Clean rooms. I'd go back."