Search Luxury Hotels in Franklin Lakes

"The hotel is older, which is fine because it is well maintained. However be warned that the therehold to the bathroom was raised and caused a tripping hazard. The staff could have been friendlier. We were told there was a bottle of wine in the room however there wasn’t. When we brought it up the next day the guy just walked away from us. He came back 5 minutes later and said he talked to his manager and would get us another. We didn’t ask for the bottle we were just sharing. It was odd to not have clear communication. If you store your luggage they charge a $1 per piece and then you are encouraged to tip as well. It wasn’t the easiest process. Overall the stay was fine for the night."

"Expedia claims to include all fees and taxes, but we were charged $20 daily "facility fee," which amounted to another $100. This is Expedia's issue. We were happily surprised that our king bed room included a small refrigerator. Apparently this building houses rent-controlled tenants, and this fact created a situation in which a tenant asked us to move rooms during our stay."

"Everything was perfect and the customer was truly a 10 out of 10"

"Perfect location"

"Pretty impresive hotel "

"The hotel is in a great location, without a doubt, and price was reasonable considering this. The lobby is also very neat and has fun events. The rooms are nothing spectacular, and the bed is not very comfortable. There were several broken items in my bathroom, like the tile behind the shower head and the towel bar. Also the heater/air conditioner made the most atrocious noise, it was hard to sleep while using it."

"Sadly our room Was very outdated . Tap in tub was so hard to turn on Air conditioning or heat didn’t work No electrical outlets handy for changing phones It was very loud at all times of the day!"

"Overall, I had a good stay. I understand the building is old, but there were things that are basic maintenance that needed to be done. Example, paint chipping off the doors and moulding, the ceiling above the shower was bubbling from the moisture, and there's no fan/vent in the bathroom. The heater did not work, it was blowing out cold air and actually dropped the temperature of the room, thankfully we had warmer weather. It was overall very clean, and the sheets and towels were fresh and clean. I only stayed one night, and it was good enough for that, if I was staying longer, I definitely would have asked for the heat to be addressed. The staff was very nice and check in was very smooth."

"Room was very clean and bed very comfy. WiFi was easy to connect to, and great proximity to everything!"