Franklin Lakes Trip

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

Great place to stay as you are within a short walk to everything!!! Will 100% return and stay again.

I’ll definitely stay here again. It’s a great location. The property is clean, the staff very helpful, and the food options are great.

Loved everything about this hotel will be back!!!

The location was great. It was clean. The rooms were smaller than advertised. The twin sofa bed was awful. It was not really a viable sleeping option. A simple mattress topper would probably make it better but all they offer is a blanket,pillow, and a sheet. The room was loud due to the ac and fan running constantly no matter what setting it was on.