Outdoor pool

Reviews of Mikado Hotel

3 out of 5
Mikado Hotel
12600 Riverside Dr, Valley Village, Valley Village, CA

Reviews

7.4

Good

Rating 10 - Excellent. 338 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 180 out of 1003 reviews" "
Rating 4 - Poor. 108 out of 1003 reviews" "
Rating 2 - Terrible. 113 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Krystle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked nothing like the pictures and has not been kept up. Everything is dingy and dirty. The rug in my room was gross and had stains all on the border as well as throughout. The sink cabinet was cracked and broken and there were stains on the curtains. It also smelled bad. The back area where my room was was not monitored like they said it would be and right behind where you park was a fence that was again old and not actual for safety. There were people on the other side of it in the woods which was creepy. When all of these issues were brought to the attention of the desk clerk, she did not care and could not give me a refund even though I was not staying.
Stayed 1 night in May 2024
Response from Customer Care Team on 21 May 2024
Dear Krystle, we're deeply sorry to hear about the disappointing experience you had during your stay. Your feedback regarding the cleanliness, maintenance issues, and lack of security is concerning and does not meet the standards we strive to uphold. We apologize for any inconvenience or discomfort caused by the condition of your room and the surrounding area. Ensuring a safe and comfortable environment for our guests is our top priority, and we regret falling short of your expectations in this regard. We take your feedback seriously and will handle these issues promptly with our team to prevent similar occurrences in the future. Regarding your interaction with our desk clerk, we apologize for any lack of empathy or assistance provided. We'll ensure that appropriate measures are taken to improve our customer service standards. If there's anything else we can do to handle your concerns or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Olesia, Mountain View

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat, and quiet.
Stayed 1 night in May 2024
Response from Customer Care Team on 21 May 2024
Dear Olesia, we're delighted to hear that you found your stay with us clean, neat, and quiet! Providing a peaceful and comfortable environment for our guests is a top priority, and we're glad that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback!Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice room wasnt dirty no bed bugs i'd come back in the future
Stayed 1 night in May 2024
Response from Customer Care Team on 21 May 2024
Dear Brandon, we're glad to hear that you had a positive experience during your stay with us! Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that you found our staff accommodating and the room satisfactory. Your feedback is important to us, and we're grateful for your kind words. We look forward to welcoming you back in the future and providing you with another pleasant stay. If there's anything specific you'd like us to improve or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

DiAnte

Travelled with family
Liked: Cleanliness, staff & service
Very quiet hotel and neighborhood
Stayed 3 nights in May 2024
Response from Customer Care Team on 23 May 2024
Dear DiAnte, we're delighted to hear that you appreciated the peaceful atmosphere of our hotel and the surrounding neighborhood. Providing a serene environment for our guests is one of our top priorities, and we're glad that you were able to enjoy a restful stay with us. Should you find yourself in the area again, we'd be honored to welcome you back for another peaceful experience. Thank you for choosing to stay with us!Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walls in the room were dirty. If you are looking to save dollars, then you can consider this hotel. If you have a few more dollars, stay at a quieter & cleaner hotel.
Stayed 1 night in May 2024
Response from Customer Care Team on 21 May 2024
Dear Steven, thank you for sharing your experience with us. We're disappointed to hear that the cleanliness of the walls did not meet your expectations during your stay. Maintaining a clean and comfortable environment for our guests is a priority, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we'll handle this issue promptly to ensure it's resolved for future guests. We understand the importance of a peaceful and clean stay, and we apologize for any shortcomings in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Sophia, Bethesda

Liked: Cleanliness, staff & service, amenities
I stayed at the hotel for one week. The staff could not have been more accommodating—even finding me a room for a last night at a discount. The rooms are very large, and the bed was comfortable. The carpet and furnishings are older and a bit sad. But there is a fridge and microwave in the room and free coffee and snacks in the lobby. I would stay here again as the price was right.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 16 May 2024
Dear Sophia, we're delighted to hear that you had a positive experience during your week-long stay with us! Providing accommodating service and ensuring our guests' comfort is our top priority, and we're thrilled that our staff went above and beyond to make your stay enjoyable, even finding you a discounted room for an extra night. It's wonderful to know that you found our rooms spacious and the bed comfortable, and we appreciate your understanding regarding the condition of the carpet and furnishings. We're pleased that you found value in the amenities provided, including the fridge, microwave, and complimentary coffee and snacks in the lobby. Your satisfaction means the world to us, and we're grateful for your feedback. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable!Best Regards,Mikado Hotel Guest Experience Team

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 16 May 2024
Dear Victoria, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Elia, Valley Village

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has potential but the rooms are lacking. We saw a cockroach in our room. Upkeep in the rooms need work.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Elia, thank you for choosing Mikado Hotel and for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the presence of a cockroach and the condition of your room. Please know that cleanliness and guest comfort are top priorities for us, and we take reports of pests very seriously. Rest assured, we are handling this matter with our pest control team to ensure it is resolved promptly. Additionally, we understand the importance of maintaining our rooms to a high standard, and we will be conducting a thorough inspection and any necessary maintenance to handle the upkeep concerns you've raised. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Domingo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Domingo, we appreciate the awesome rating that you provided. We are delighted to know that your stay with us was good and it's great to be on the receiving end of such a wonderful rating we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Mikado Hotel Guest Experience Team

4/10 Poor

Luiz, Orem

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I picked this hotel wishing to explore the city then use the hot tube to relax at night just to find out the hot tube closes at 8pm, something unheard of. I have never seen a hotel close the hot tube this early, literally when guests are back and want to relax. Mikado is not a bad hotel, but this alone is enough to make never come back.
Stayed 4 nights in May 2024
Response from Customer Care Team on 14 May 2024
Dear Luiz, we appreciate you choosing Mikado Hotel for your stay and taking the time to share your feedback with us. However, we apologize for any inconvenience caused by the early closure of the hot tub. We understand the importance of relaxation amenities, especially after a day of exploring the city, and we regret if our operating hours did not meet your expectations. Your feedback is important to us, and we'll review our policies to see if adjustments can be made to better accommodate our guests' needs. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Sophanie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the quaint little hotel and it fit our budget.
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May 2024
Dear Sophanie, we're delighted to hear that you enjoyed your stay at our quaint little hotel and that it suited your budget! Providing a comfortable and affordable experience for our guests is important to us, and we're pleased that we met your expectations. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Bohdan

Liked: Cleanliness, staff & service
Stayed 10 nights in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Flor Edith

Disliked: Cleanliness, property conditions & facilities
Las instalaciones se ven descuidadas, la alfombra de la habitación estaba levantada, las camas rechinan mucho y se sienten los resortes, el lavamanos se veía manchado de suciedad
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Flor, we're deeply sorry to hear about your disappointing experience during your recent stay. Maintaining a clean and comfortable environment is a top priority for us, and it's disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the issues you encountered with the neglected facilities, squeaky beds, and stained sink. Rest assured, we take your feedback seriously and will handle these concerns immediately to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we're committed to providing you with a superior experience during your next visit. If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Fabio

Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times
Stayed 1 night in Apr 2024
Response from Mikado Hotel on 1 May 2024
Dear Guest,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward to seeing you again soon. Kind Regards,Mikado Hotel

10/10 Excellent

Olesia, Mountain View

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and neat.
Stayed 1 night in Apr 2024
Response from Mikado Hotel on 1 May 2024
Dear Guest,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward to seeing you again soon.Kind Regards,Mikado Hotel

10/10 Excellent

George

Stayed 1 night in Apr 2024
Response from Customer Care Team on 21 May 2024
Dear George, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Vulcano

Liked: Amenities
Nice hotel
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear guest, thank you for your kind words! We're delighted that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Vulcano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice very well place
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear guest, we're glad to hear that you found our location convenient and enjoyable! Providing a pleasant and convenient experience for our guests is important to us, and we're pleased that we met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Best Regards,Mikado Hotel Guest Experience Team

2/10 Terrible

Ms. Lynnita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty sheets abs carpet and pet hairs
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Ms. Lynnita, we're truly sorry to hear about the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is essential to us, and we apologize for falling short of your expectations in this regard. We take your feedback seriously, and we'll share these concerns with our housekeeping team to ensure that our standards are consistently met. Additionally, we apologize if our staff and amenities did not meet your expectations. Your satisfaction is important to us, and we'll work diligently to improve in these areas. If there's anything else we can do to handle your concerns or make amends, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service
Loved the tiki bar next door.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Ray, we're thrilled to hear that you enjoyed the tiki bar next door! Providing nearby attractions and amenities for our guests to enjoy is important to us, and we're delighted that you had a great experience there. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Jeremy

It was ok
Stayed 1 night in Mar 2024
Response from Customer Care Team on 29 Apr 2024
Dear Jeremy, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the 50’s decor and outdoor patios per room.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Lisa, thank you for sharing your experience! We're delighted to hear that you enjoyed our 50s decor and outdoor patios. Creating a unique and comfortable atmosphere for our guests is important to us, and we're glad that you appreciated the retro vibe. We hope to welcome you back for another great stay in the future!Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a refresh. Everything seems old and dated.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Stephen, we appreciate you taking the time to provide feedback on your recent stay. We're sorry to hear that you found our property to be outdated and not up to your standards. We take cleanliness and the overall condition of our facilities very seriously, and we apologize if we fell short in these areas during your visit. Your comments will be shared with our team so that we can handle any areas of concern and make improvements where needed. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best Regards,Mikado Hotel Guest Experience Team

4/10 Poor

Dana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is an OLD property, and the interiors show it. It smelled mildewy and housekeeping is not detailed.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Dana, we're sorry to hear that your experience at our property didn't meet your expectations. We apologize for any inconvenience caused by the condition of the interiors and any issues with cleanliness. Rest assured, we take feedback seriously and will share these concerns with our housekeeping team to ensure that our standards are consistently met. We appreciate your feedback as it helps us improve our services for future guests. If you'd like to discuss your experience further or if there's anything specific we can do to make it right, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Very clean older establishment. Had an excellent stay
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Lisa, we're thrilled to hear that you had an excellent stay with us! Providing exceptional service and maintaining a clean and comfortable environment for our guests are top priorities for us. We're delighted that our staff met your expectations and that you found our establishment to be well-maintained despite its age. Your satisfaction is our utmost reward, and we're grateful for your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Wilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was greeted by someone in the front desk to make my check in easy. And explained everything
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Wilbert, we're delighted to hear that your check-in experience was smooth and pleasant! Providing a warm and efficient welcome to our guests is a top priority for us, and we're thrilled that our front desk staff made sure to greet you warmly and explain everything you need to know. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. If there's anything else we can assist you with during your stay, please don't hesitate to reach out. We're here to ensure that your experience with us is nothing short of excellent.Best Regards,Mikado Hotel Guest Experience Team

2/10 Terrible

Mo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible and overrated place Not too clean for the price
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Mo, we sincerely apologize for the disappointment you experienced during your recent stay with us. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning, as providing a superior guest experience is our utmost priority. We have immediately shared these issues with our housekeeping and staff training teams to ensure a higher standard moving forward. Additionally, we are committed to enhancing our amenities and property conditions to better meet the expectations of our valued guests. We understand your frustration and invite you to contact our guest relations team directly so we can further discuss your concerns and work toward a solution that restores your trust in our establishment. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your confidence and welcome you back for a more enjoyable experience in the future. Best Regards,Mikado Hotel Guest Experience Team

4/10 Poor

Jordan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and no late check out? C'mon now, the hotel was just ok
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Jordan, we're truly sorry to hear about your disappointing experience. Noise disturbance and the inability to accommodate late check-out are certainly not indicative of the high standards we strive to maintain. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning and will be reviewed with the relevant departments to ensure necessary improvements are made. Please accept our sincerest apologies for falling short of your expectations, and we hope to have the opportunity to provide you with a much more satisfying stay in the future.Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

Carmen

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Carmen, we're sorry to hear that you were disappointed with the property conditions and facilities during your stay. We strive to maintain a high standard of quality and comfort for all our guests, and it's disheartening to learn that we fell short of your expectations. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific issues you'd like us to handle or if there's anything we can do to make it right, please don't hesitate to reach out to our management team. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man attending the front desk was so polite and helpful!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 18 Apr 2024
Dear Rick, we're thrilled to hear that our front desk staff provided you with excellent service during your stay. Providing courteous and helpful assistance to our guests is a top priority, and we're delighted that our team member made a positive impression on you. Your kind words will be shared with them as recognition for their outstanding service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

Abriana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
outdated and very dirty but you get what you pay for
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Abriana, we're sorry to hear that your experience fell short of expectations. Cleanliness is of the utmost importance to us, and we apologize for any shortcomings you encountered. We strive to provide comfortable and well-maintained accommodations for all our guests. Your feedback is valuable, and we will handle the issues you've raised with our housekeeping and maintenance teams to ensure improvements are made. We hope for another opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

Jake

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall the stay we had was nice. The busy road next door could be heard at night but we were still able to sleep. The wall paper in the room was coming off in one corner. The bathroom looked worn down and nothing like the pictures. We were visiting Universal and for the price it was ok. Didn’t feel safe at night as the door didn’t quite close properly when locked; however the lock was working. Staff was nice and when the cards got demagnetized they resolved the issue quickly.(They did warn me the night we checked in I was just so exhausted for the day prior I forgot) Overall, middle of the road experience with the room needing some cosmetic fixes.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Jake, thank you for taking the time to share your feedback with us. We're glad to hear that overall your stay was nice, and we appreciate your compliments about our staff and their prompt resolution of issues with the key cards. We apologize for any inconvenience caused by the noise from the nearby road and the condition of the room. Your comments regarding the cosmetic issues will be shared with our maintenance team for immediate attention. We take safety and security seriously, and we will ensure that any door concerns are handled promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience.Best Regards,Mikado Hotel Guest Experience Team

2/10 Terrible

Jean

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cockroaches in bathroom
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 8 Apr 2024
Dear Jean, we sincerely apologize for the inconvenience caused by the presence of cockroaches in your bathroom during your stay. Please be assured that this is not reflective of our usual standards of cleanliness, and we take such reports very seriously. Our housekeeping team has been notified to handle this issue immediately and implement measures to prevent recurrence. We appreciate your feedback as it helps us identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

Livier, Yuba city

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 8 Apr 2024
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

CONRAD

Travelled with group
Liked: Amenities
Everything was very good. Would have been nice if there was shower gel in the dispenser. The door locks are very tricky
Stayed 1 night in Apr 2024
Response from Customer Care Team on 4 Apr 2024
Dear Conrad, thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that overall, everything met your expectations. We apologize for the inconvenience regarding the shower gel dispenser and the tricky door locks. Your feedback is important to us, and we will certainly consider it as we strive to improve our amenities and facilities for our guests' comfort and convenience. Please don't hesitate to reach out to our front desk team during your next stay if you encounter any issues with the door locks, and we'll be more than happy to assist you. We appreciate your support and hope to welcome you back for another great stay in the future!Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Vaghinak

Stayed 1 night in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Vaghinak, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Mikado Hotel Guest Experience Team

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Needs an upgrade badly. Very difficult to find outlets for charging as all of the lamps in the rooms are still from 1974 and offer no outlets for charging, and every other outlet is in use. Hotel does not have card key access after 9:00pm, so if you enter after that time you get run down by rude staff members wondering why you are there. Some light upgrades would make this hotel much more tolerable.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Michael, thank you for sharing your feedback with us. We appreciate your insights regarding the need for upgrades and the challenges with outlet availability. Your comments are valuable to us as we strive to enhance the guest experience. We apologize for any inconvenience caused by the lack of card key access after 9:00 pm and any interaction with our staff that fell short of our usual standard of hospitality. Rest assured, we will handle these concerns internally to ensure they are rectified promptly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

lin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Lin, we're sorry to hear that your experience did not meet your expectations regarding our staff, service, and property conditions. We strive to provide exceptional service and maintain our facilities to the highest standards, and it's disappointing to hear that we fell short during your stay. Your feedback is valuable to us, and we will handle these issues internally to ensure that they are promptly resolved. If there are specific concerns you would like to discuss further or if there's anything we can do to make amends, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Best Regards,Mikado Hotel Guest Experience Team

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 29 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

james

Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Jonathan, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Leslie, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Propery grounds needs some upkeep. Rooms were clean and king bed wa soft and comfortable. Would stay again.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Curtis, thank you for your feedback. We're pleased to hear that you found our rooms clean and our king bed comfortable during your stay. We apologize for any inconvenience caused by the upkeep of our property grounds and appreciate your understanding. Your comments are valuable to us, and we will share them with our team to ensure improvements are made. We're glad to know that you would consider staying with us again, and we look forward to welcoming you back for another comfortable stay in the future.Best Regards,Mikado Hotel Guest Experience Team

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

FREDERICK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, check in a breeze. Room was functional nothing too fancy but overall everything we needed. The property and rooms need a remodel and at the very least some paint and maintenance on the zen garden. Pool and spa were decent, got the job done. Tiki sushi bar was actually pretty cool too. Great for a quick cheap room.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Frederick, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be great and that your check-in experience was smooth. It's wonderful to know that you found everything you needed during your stay and that you enjoyed the amenities such as the pool and spa, as well as the Tiki sushi bar. We appreciate your suggestions regarding the property and rooms, and we'll certainly consider them for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon.Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

Ana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs upgrade.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Ana, thank you for your feedback regarding the need for upgrades to our property. We value your input and take it seriously as we strive to provide the best possible experience for our guests. Rest assured, we are continuously evaluating areas for improvement and investing in upgrades to enhance our facilities. Your comments will be shared with our management team as we consider future renovation plans. We appreciate your patronage and hope to have the opportunity to welcome you back in the future to experience the improvements firsthand. If you have any further suggestions or concerns, please feel free to reach out to us directly. Best Regards,Mikado Hotel Guest Experience Team

6/10 Okay

Domingo

Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Esmeralda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ac did not work. Room was extremely humid. We checked in and checked out within an hour.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 18 Mar 2024
Dear Esmeralda, we're truly sorry to hear about your experience. It's unacceptable that you encountered issues with the AC and room conditions during your stay. We apologize for the inconvenience and assure you that we take your feedback seriously. Our maintenance team will handle the AC issue immediately, and we'll thoroughly inspect the room to ensure it meets our cleanliness standards. We understand your decision to check out early, and we sincerely apologize for falling short of your expectations. If you're willing to give us another chance, we'd appreciate the opportunity to make it right and provide you with the comfortable stay you deserve.Best Regards,Mikado Hotel Guest Experience Team

8/10 Good

rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 18 Mar 2024
Dear Rafael, thank you for your feedback. We appreciate your stay with us and hope to have the opportunity to improve and exceed your expectations in the future. If there's anything specific you feel we could do better, please don't hesitate to let us know. We value your input and aim to continuously enhance our guests' experience.Best Regards,Mikado Hotel Guest Experience Team