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Hilton Los Angeles/Universal City

Photo gallery for Hilton Los Angeles/Universal City

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace

Overview of Hilton Los Angeles/Universal City

Hilton Los Angeles/Universal City

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
555 Universal Hollywood Dr, Universal City, CA, 91608

Explore the area

  • Popular LocationUniversal Studios Hollywood3 min walk
  • AirportBurbank, CA (BUR-Bob Hope)17 min drive
  • Popular LocationStaples Center28 min drive
  • Popular LocationVenice Beach40 min drive

Choose dates to view prices

About this area

Universal City

Located in Universal City, Hilton Los Angeles/Universal City is in the entertainment district and near a metro station. Hollywood Bowl and Pantages Theatre are cultural highlights, and some of the area's popular attractions include Universal Studios Hollywood and Warner Brothers Studio. Looking to enjoy an event or a game? See what's going on at Staples Center, or consider Shrine Auditorium for a night out. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's convenience for public transportation: Universal City Station is 9 minutes on foot.

What's nearby

  • Universal Studios Hollywood - 3 min walk
  • The Wizarding World of Harry Potter™ - 8 min walk
  • Universal CityWalk - 13 min walk
  • Staples Center - 28 min drive
  • Venice Beach - 40 min drive

Getting around

  • Universal City Station - 9 min walk
  • Downtown Burbank Station - 10 min drive
  • Burbank, CA (BUR-Bob Hope) - 17 min drive

Restaurants

  • Where to eat
  • Cafe Sierra – Restaurant offering Californian cuisine. Serves breakfast, brunch, lunch and dinner daily.
  • Lobby Lounge – Serves lunch, dinner and light fare daily, happy hour available.

About this property

Hilton Los Angeles/Universal City

4-star Suburban hotel, walk to Universal Studios Hollywood
Along with a restaurant, this hotel has an outdoor pool and a 24-hour fitness centre. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 495 rooms provide conveniences such as microwaves and coffee makers, plus WiFi and 24-hour room service. Other amenities available to guests include wired Internet, cable TV and premium bedding.
Hilton Los Angeles/Universal City offers 495 forms of accommodation with laptop-compatible safes and a safe. Beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Universal City hotel provides wired and wireless Internet access for a surcharge. Televisions come with premium cable channels and pay-per-view films. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 7.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 7.95 per 24-hour period), Wired Internet (surcharge)

Parking and public transport

  • Secured covered self parking on site (surcharge; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 30.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • Filipino
  • French
  • German
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (32000 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer

Entertainment

  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
An adult aged 18 or older must assume all liability for the booking
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75, per accommodation, per stay, plus a deposit of USD 75.00 per stay
Up to 75 lbs/34 kg
Pets cannot be left unattended

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.00 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 7.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 7.95 (rates may vary)
  • Covered self-parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Early check-in fee: USD 30.00 (subject to availability)
  • In-room microwave fee: USD 20 per stay
  • Rollaway bed fee: USD 35.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge).

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Los Angeles/Universal City
Hilton Los Hotel Angeles/Universal City
Los Angeles/Universal City
Los Angeles/Universal City Hilton
Hilton Los Angeles/Universal City Hotel
Hilton Los Angeles/Universal Hotel
Hilton Los Angeles/Universal
Hilton Los Angeles/Universal City Hotel
Hilton Los Angeles/Universal City Universal City
Hilton Los Angeles/Universal City Hotel Universal City

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 1338 out of 2363 reviews
5 - Excellent 57%
Rating 4 - Good. 616 out of 2363 reviews
4 - Good 26%
Rating 3 - Okay. 233 out of 2363 reviews
3 - Okay 10%
Rating 2 - Poor. 99 out of 2363 reviews
2 - Poor 4%
Rating 1 - Terrible. 77 out of 2363 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is hotel is clean and spacious and close to Universal Studios (a 5-10 minute walk). I enjoyed the coffee corner in the mornings and my daily Peet's coffee. I was disappointed the pool was so much smaller than I had anticipated which meant it was extremely crowded. When my family stayed at this hotel, an indoor mask mandate in LA County had been revived due to high covid cases. Staff at this hotel did not enforce the county mandate at all. Most people were without masks walking around the lobby area and in elevators. You might want to avoid this hotel if you're concerned about covid or if it's important to you that the hotel you stay at follows local masking guidelines. Perhaps as time goes on, this will change. I really do feel for staff in the service industry who have been battling with mask resistant customers for the last year and a half.
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you're visiting Universal Studios. If you get a room with a Universal view you may get to see a few free shows
Stayed 5 nights in Jul 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
How close it was to universal.
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean and walking distance to theme park. At checkout the lady was very rude. My parking card wasn’t working so I want to ask and looked like she was in a bad mood and was completely rude. Other then that I enjoyed my stay
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was really looking forward to this trip. Girls trip with my 12 yr old daughter and her friend. I got a corner room thinking it would be much nicer. They put me in room 209, if you get this room do not stay there. You are next to the laundry mat. All night the laundry noise was going. What took the cake besides the 20 inch TV, no lamps, the view from the window which was the wall to the electrical room, was being in the bathroom and the entire floor was vibrating. Like no joke vibrating because the laundry wash was on probably the spin cycle. I don't know why anyone would be put in this room. That was the worst night I've spent in a hotel ever. Being an Hilton Honors member isn't something im accustomed to by Hilton. Huge disappointment!
Stayed 3 nights in Jul 2021