5/5 Excellent
Abram
Travelled with partner
19 Oct 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Sheraton Universal Hotel
Photo gallery for Sheraton Universal Hotel
Overview of Sheraton Universal Hotel
Sheraton Universal Hotel
4.1/5 Very good
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Pet-friendly
- Air conditioning
- Restaurant
- Breakfast available
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
- Personal protective equipment
333 Universal Hollywood Drive, Universal City, CA, 91608
Explore the area
- Universal Studios Hollywood1 min walk
- The Wizarding World of Harry Potter™9 min walk
- Universal CityWalk12 min walk
- Los Angeles, CA (LAX-Los Angeles Intl.)27 min drive
Choose dates to view prices
About this area
Universal City
Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Looking to enjoy an event or a game while in town? See what's going on at Staples Center, or consider a night out at The Belasco Theater. Spend some time exploring the area's activities, including golfing.
What's nearby
- Universal Studios Hollywood - 1 min walk
- The Wizarding World of Harry Potter™ - 9 min walk
- Universal CityWalk - 12 min walk
- Warner Brothers Studio - 5 min drive
- Runyon Canyon Park - 6 min drive
Getting around
- Universal City Station - 5 min walk
- Downtown Burbank Station - 9 min drive
- Los Angeles Intl. (LAX) - 27 min drive
Restaurants
- Where to eat
- The California's – Restaurant offering American cuisine. Serves breakfast and lunch daily. Reservations required.
- The Reel Pool Bar – Poolside bar offering Californian cuisine. Serves light fare on selected days. Kids' menu available.
- In the Mix Lobby Bar – Serves dinner and light fare daily. Kids' menu available.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking on site (USD 32 per night; includes in/out privileges)
- Electric car charging station on site
- Wheelchair-accessible parking and van parking available
Food and drink
- Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
- 1 restaurant
- 2 bars/lounges and 1 poolside bar
- Room service available
Things to do
- Outdoor pool
- Hot tub
Family friendly
- Laundry facilities
- Mini-fridge
- Outdoor pool
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
- Vending machine
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Arabic
- Chinese
- English
- Russian
- Spanish
Business services
- Conference space (32774 square feet)
- Meeting rooms 17
Outdoors
- Outdoor furniture
- Pool sunloungers
- Pool umbrellas
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- Grab bar near toilet
- Height-adjustable showerhead
- In-room accessibility
- Lever door handles
- Low-height worktop and sink
- Low-height door lock
- Low-height electrical outlets in bathroom
- Low-height view port in door
- Raised toilet seat
- Roll-in shower (select rooms)
- Valet for wheelchair-equipped vehicle
- Visual fire alarm
- Wheelchair-accessible business centre
- Wheelchair-accessible fitness centre
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Down duvet
- Heating
- Hypo-allergenic bedding
- Premium bedding
Bathroom
- Designer toiletries
- Hairdryer
- Shampoo
- Soap
- Toilet paper
- Towels
Entertainment
- 43-inch LCD TV
- TV channels
- Premium channels
Food and drink
- Coffee/tea maker
- Mini fridge
More
- Connecting rooms available
- Desk
- Iron/ironing board
- LED light bulbs
- Phone
- Recycling
- Safe
Similar properties
See similar properties
Universal City
Hot tub
Business-friendly
Free WiFi
Guest rating 4+
Hotel
4 star
Policies
Check-in
Check-in from 4:00 PM - midnight
Check-out
Check-out before 11:00 AM
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 75.00 per pet, per stay
1 per room (up to 40 lbs/18 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between USD 21 and USD 34 per person (approximately)
- Self-parking fee: USD 32 per night (in/out privileges)
- Pet fee: USD 75.00 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay; cash is not accepted
Safety features at this property include a smoke detector
We should mention
Pool access available from 8:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City
Frequently asked questions
Overall score and ratings
4.1
Very good
4.3/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
4.1/5
Property conditions & facilities
5/5 Excellent
Alexandra
Travelled with family
19 Oct 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
5/5 Excellent
Edward
Travelled with family
18 Oct 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021
3/5 Okay
Judith
Travelled with family
18 Oct 2021
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
3/5 Okay
Emmanuel, Riverbank
17 Oct 2021
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2021