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Reviews of Hotel Amarano Burbank - Hollywood

4 out of 5
Hotel Amarano Burbank - Hollywood
322 N Pass Ave, Burbank, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews" "
Rating 8 - Good. 198 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service every single interaction - every one, all the time!
Stayed 2 nights in May 2024
Response from Peter Kolla - GM on 19 May 2024
Thanks so much for the glowing review and for staying with us. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Suren, Glendale

Stayed 1 night in Apr 2024
Response from Peter Kolla - GM on 17 May 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

8/10 Good

Ngaire, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Peter Kolla - GM on 17 May 2024
Thanks for staying with us and for the review. We appreciate your business and hope to see you again soon for a 5 Star experience.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful and great customer service
Stayed 2 nights in Mar 2024
Response from Peter Kolla - GM on 15 May 2024
Thank you for the lovely review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel. Very quiet and clean.
Stayed 1 night in May 2024
Response from Peter Kolla - GM on 13 May 2024
Thanks for staying with us and for the sweet review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

James, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the horrible and unnecessary “convenience fee” of $40 tax, the stay was delightful. Very friendly and helpful staff.
Stayed 1 night in May 2024
Response from Peter Kolla - GM on 11 May 2024
Thank for staying with us. By way an explanation, the amenities covered by the fee include: daily continental breakfast, valet parking, bicycle rentals and more. We do hope to see you again and appreciate your business.

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. We pulled up and I thought it was the wrong place. Or I had been mischarged for a lesser amount. Staff was kind and helpful. There is only valet parking so be aware of that. The front desk was kind and seemed genuinely interested in making sure I was set up and good to go. We went to our room and relaxed s bit. The beds were better than decent. (Nothing beats home, right?) And the rooms were clean and nice. We brought our two children with us and although we didn't see any other kids while there, everyone was still nice to them. We took Uber everywhere we needed to go and were relatively close to Universal Studios and City Walk. Continental breakfast was one of the better ones we have been to. Lots of options coffee, tea, water, milk. Etc. Cereal, toast, bagels, muffins, you name it. If we ever go back to universal, we would probably come back.
Stayed 2 nights in Apr 2024
Response from Jefferson Garcia on 11 May 2024
Thank you for sharing your experience! I am so glad to hear the kindness of the staff, comfortable rooms, and convenient location made for a memorable stay. Plus, a good breakfast always helps start the day right! We hope you choose Hotel Amarano again in the near future.

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. The rooms are well kept and comfortable.
Stayed 2 nights in May 2024
Response from Peter Kolla - GM on 10 May 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

8/10 Good

Taryn, Los Angeles

Liked: Amenities, property conditions & facilities
I was not satisfied with my room for the price. No view. No balcony. The amenities fee is not included in the price. You have to pay it at the hotel.
Stayed 2 nights in May 2024
Response from Peter Kolla - GM on 10 May 2024
Thank you for staying with wand for the review. We understand your desire for a view and balcony and recommend contacting us directly with such requests. By way of an explanation, the amenity fee disclosure is included in all Expedia confirmations. We do hope you’ll give us a second chance to get it right.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. Clean rooms.
Stayed 1 night in May 2024
Response from Peter Kolla - GM on 6 May 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed for one night because we were seeing a show at the Hollywood bowl. Would definitely stay again. So quality, safe, quiet, bed was extremely comfortable.
Stayed 1 night in May 2024
Response from Peter Kolla - GM on 4 May 2024
Thanks so much for staying with us and for the outstanding review. We’re thrilled you enjoyed yourself and look forward to seeing you again soon.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by this hotel. Staff was overly accommodating. Location is good, with a store, restaurants, coffee, etc. across the street.
Stayed 3 nights in Apr 2024
Response from Peter Kolla - GM on 25 Apr 2024
We love to surprise and delight. Thanks so much for staying with us and for the wonderful review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Deanna

Travelled with family
Very clean and staff was friendly
Stayed 3 nights in Apr 2024
Response from Peter Kolla - GM on 22 Apr 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a gem! Beautiful property and rooms, friendly and welcoming staff and great amenities. We definitely hope to visit again.
Stayed 2 nights in Apr 2024
Response from Peter Kolla - GM on 22 Apr 2024
Thanks so much for staying with us and for the wonderful review. We very much appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Tracie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Windy” was her name in the front and she was great! Also the valet staff were super friendly with my children, they made us want to come back.
Stayed 1 night in Apr 2024
Response from Peter Kolla - GM on 13 Apr 2024
Thank you for staying with us and for the great review, Windy really is fantastic! We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nearby shopping and dining options.
Stayed 3 nights in Apr 2024
Response from Peter Kolla - GM on 11 Apr 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Peter Kolla - GM on 11 Apr 2024
Thank you for staying with us and for the 5 Star review. We very much appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well kept. Great service, just not surrounded by anything but strip malls.
Stayed 4 nights in Mar 2024
Response from Peter Kolla - GM on 9 Apr 2024
Thanks so much for staying with us and for the great reveiw. By way of an explanation, there are several local parks and we provide complementary bicycles. Additionally, both Warner Bros and Universal are just around the corner. We hope to see you again soon.

10/10 Excellent

Davit

Stayed 1 night in Apr 2024
Response from Peter Kolla - GM on 8 Apr 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Thuan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Bar - drinks was good Only feedback for this hotel is Sound proof. We can hear pretty much everything from the next room 😅😂
Stayed 2 nights in Apr 2024
Response from Peter Kolla - GM on 8 Apr 2024
Thanks for staying with us and for the feedback. We very much appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from Peter Kolla - GM on 4 Apr 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Peter Kolla - GM on 3 Apr 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter Kolla - GM on 3 Apr 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was pretty great! Very clean and staff is very kind. I went to universal studios and it was about a 10 min drive there. There’s a Vons across the street from the hotel which was very convenient if you forgot anything for your trip. I would definitely recommend this hotel & will be staying here next time I go to Burbank.
Stayed 3 nights in Mar 2024
Response from Peter Kolla - GM on 1 Apr 2024
Thank you very much for staying with us and for the great review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Davit

Stayed 1 night in Jan 2024
Response from Jefferson Garcia on 5 Apr 2024
Thank you for your wonderful review. We're delighted to hear that you enjoyed your time at Hotel Amarano. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

alexandra

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Peter Kolla - GM on 26 Mar 2024
Thanks for staying with us. It looks like we missed the mark this time but do hope you’ll give us a second chance for a 5 Star experience.

10/10 Excellent

Sang Eun Vivien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and helpful. When my kids played around with the safe, I called the concierge and they got someone to help me reset it within 15min. Continental breakfast offerings were good - bagels, jams, coffee and tea, fruit, mini muffins, yogurt, protein bars. Nice that there’s a Vons right across the street, too.
Stayed 4 nights in Mar 2024
Response from Peter Kolla - GM on 21 Mar 2024
Thanks so much for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Last two times I reserved through Expedia they give you the worst located room rude at check in about it and they charge $40 for zero perk apparently it’s WiFi but I didn’t need the WiFi. The room ac this time and last was obnoxiously loud had to turn it off again very low quality upkeep
Stayed 1 night in Mar 2024
Response from Peter Kolla - GM on 18 Mar 2024
Thank you for staying with us and our sincere apologies for what you experienced. By way of an explanation the amenity fee covers daily valet parking and continental breakfast, complimentary bike rentals and more. I'll investigate the room in which you stayed to resolve the AC noise mentioned and do hope to see you again for a 5 Star experience. Should you prefer a different room location, we do our best to move all guests whenever possible.

10/10 Excellent

Jackelynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and felt private. Very nice staff and hotel. We loved it being close to universal.
Stayed 5 nights in Dec 2023
Response from Peter Kolla - GM on 17 Mar 2024
We’re thrilled you enjoyed your experience and appreciate the review. Thanks for staying with us and we hope to see you again soon.

8/10 Good

LUCIA

Liked: Cleanliness, staff & service
Liked: stylish/ hotel lobby and rooms' design/ jacuzzi/ pool/ pool chairs/ walking distance grocery store and restaurants starbucks. Didn't like: only valet parking- no other options; if no car they will still charge you $40 night; iron table had 3 big grease stains, almost ruined my shirt. / bad sheets and mattress ok / bathtub not clean/ shower head had strong water jet and to harsh.
Stayed 3 nights in Mar 2024
Response from Peter Kolla - GM on 16 Mar 2024
Thank you for staying with us and for the detailed review. By way of an explanation, in addition to parking the amenity fee also includes continental, bike rentals and much more. All room conditions have been addressed. We do hope you’ll give us a second chance for a 5 Star experience.

8/10 Good

Kristen

Don’t book if you’re a smoker or don’t like your car valet . Other then that great location , beautiful hotel .
Stayed 1 night in Mar 2024
Response from Peter Kolla - GM on 4 Mar 2024
Thank you for staying with us and for the comments. By way of an explanation, valet parking is included in your amenity fee. Additionally, all CA hotels are non-smoking and the City of Burbank in its entirety is non-smoking. We appreciate your business.

10/10 Excellent

Euka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Universal Studios, clean, friendly, nice breakfast and very much appreciated the bottled water.
Stayed 3 nights in Feb 2024
Response from Peter Kolla - GM on 4 Mar 2024
Thank you for staying with us and for the wonderful review. We’re thrilled you enjoyed your experience and hope to see you again soon.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Peter Kolla - GM on 1 Mar 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

ELEANOR

Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 27 Feb 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Marlisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property were great! I would definitely stay at this hotel again :)
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 23 Feb 2024
Thanks for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very accommodating front desk. Wonderful pool and spa. Nicely maintained hotel.
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 18 Feb 2024
Thanks for staying with us. We appreciate the great review and look forward to seeing you again soon.

8/10 Good

Daniel, Shelby Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at Amarano. The lobby bar is always lively and staff is great.
Stayed 3 nights in Feb 2024
Response from Peter Kolla - GM on 18 Feb 2024
Thanks for staying with us and for the great review. We hope to see you again soon for a 5 Star experience.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Unexpected and very nice hotel. Will stay there again. Lounge is small but quaint and food and service were great.
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 18 Feb 2024
Thanks for staying with us. We appreciate the great review and look forward to seeing you again soon.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe and close to freeways. There are many food, cafes and grocery stores that you can walk to. That's important to me coming from NYC. I would definitely this boutique hotel.
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 17 Feb 2024
Thank you for staying with us and for the detailed review. We appreciate your business and hope to see you again soon for a 5 Star experience.

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 17 Feb 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 16 Feb 2024
Thank you for staying with us and for the outstanding review. We’re thrilled you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Peter Kolla - GM on 14 Feb 2024
Thank you for staying with us and for the 5 Star review. We very much appreciate your business and hope to see you again soon.

10/10 Excellent

Brea

Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 9 Feb 2024
Thank you for staying with us and for the outstanding review. We value your business and look forward to welcoming you back soon.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor
Stayed 5 nights in Jan 2024
Response from Peter Kolla - GM on 5 Feb 2024
Thank you for staying with us and for the great review. We value your business and look forward to seeing you again soon.

6/10 Okay

Malana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 5 Feb 2024
Thank you for staying with us. It looks like we missed the mark this time but do hope you’ll give us a second chance for a 5 Star experience.

10/10 Excellent

Harriet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Peter Kolla - GM on 31 Jan 2024
Thank you for staying with us and for the excellent review. We value your business and look forward to seeing you again soon.

10/10 Excellent

Cori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property.
Stayed 2 nights in Jan 2024
Response from Peter Kolla - GM on 30 Jan 2024
We're so thrilled to hear this and look forward to seeing you again soon. Thanks so much for the wonderful review.

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and availability of restaurants as Star Bucks is across the street and a local grocery store was in the same area making walking an option.The hotel was decorated for Christmas and new years and had some family areas in the small lobby. Staff were available to hold our luggage safely in the lobby, while we went on our excursions and wait for our transportation to the train station. We enjoyed the hotel and they were very accommodating to my down allergies.
Stayed 1 night in Dec 2023
Response from Peter Kolla - GM on 30 Jan 2024
Thank you for the wonderful review and for staying with us. We’re so glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Peter Kolla - GM on 29 Jan 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Raluca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! But not a walkable area
Stayed 4 nights in Jan 2024
Response from Peter Kolla - GM on 27 Feb 2024
Thanks for staying with us and for the review. By way of an explanation, Hotel Amarano is centrally located in a residential area with parks, shopping and restaurants all just steps away. We do hope to see you again.