"I booked this hotel because of the location and the price. After I booked, I read the reviews and got a little scared. However, as long as you are not a snobby Karen that cannot ever be satisfied, you will be very pleased with your stay! Some reviews said the elevators take forever, the rooms are dirty, and the ac doesn’t work. I had none of these issues. Everything from the room to the staff was wonderful and worth every penny. I will be coming back."
"Staff was great, room was nice. Only complaint is that there were not enough towels, we had to request more. And the towels were not soft at all, it felt like wrapping yourself in cardboard. Otherwise, the stay was great!"
"Loved the location of the property. We had a beautiful view of the St. Patrick's Cathedral from our room. Stacey at the front desk was amazing, wonderful customer service."
"The staff upgraded my room for me and didn’t charge me. They also gave me $100 room credit and we’re very kind. They knew I was running New York City Marathon and they did everything they could to make my day pleasant as well as were really helpful.
I’ve stated the hotel several times and it’s my favorite one in New York City. I couldn’t ask for a better experience five stars."