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Overview of Novotel London Heathrow Airport T1 T2 and T3

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Reception
Memory foam beds, in-room safe, desk, blackout curtains
Memory foam beds, in-room safe, desk, blackout curtains
Memory foam beds, in-room safe, desk, blackout curtains
Memory foam beds, in-room safe, desk, blackout curtains

Novotel London Heathrow Airport T1 T2 and T3

4 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationLondon Motor Museum4 min drive
    AirportLondon (LHR-Heathrow)6 min drive
    Popular LocationStockley Park7 min drive
    Popular LocationBrunel University9 min drive

Choose dates to view prices

Superior Double Room, 1 Double Bed with Sofa bed

4.5/5 guest room rating
  • 247 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Standard Room, 2 Single Beds

4.5/5 guest room rating
  • 247 sq ft
  • Sleeps 2
  • 2 Single Beds

Standard Double Room, 1 Double Bed

4.7/5 guest room rating
  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

About this area

Hayes

In the city centre and near a metro station, Novotel London Heathrow Airport T1 T2 and T3 is in an area with good airport proximity. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Thorpe Park and Legoland. Looking to enjoy an event or a match? See what's going on at Twickenham Stadium or Wembley Stadium.
Popular Location

What's nearby

  • London Motor Museum - 4 min drive
  • Stockley Park - 7 min drive
  • Brunel University - 9 min drive
  • Osterley Park and House - 10 min drive
  • Kempton Racecourse - 13 min drive

Getting around

  • Heathrow Central Station - 9 min walk
  • Heathrow Terminal 1-3 Underground Station - 13 min walk
  • AirportLondon (LHR-Heathrow) - 6 min drive

Restaurants

  • Where to eat
  • Nest Restaurant – Restaurant offering local and international cuisine. Serves breakfast, brunch, lunch and dinner daily.
  • Nest Bar – Bar offering local and international cuisine. Serves brunch, lunch, dinner and light fare daily. Open 24 hours.
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About this property

Novotel London Heathrow Airport T1 T2 and T3

4-star Hayes hotel in Hillingdon with restaurant
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. All 166 soundproofed rooms feature free WiFi and memory foam beds. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like sofa beds and fridges.
Novotel London Heathrow Airport T1 T2 and T3 offers 166 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature memory foam mattresses. 55-inch Flat-screen televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 17.00 per night)
  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: GBP 15.95 for adults and GBP 11.95 for children
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Fridge
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Lift
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Memory foam mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 15.95 for adults and GBP 11.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (from 5 to 12 years old)
  • Self-parking fee: GBP 17.00 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
Novotel London Heathrow Airport T1 T2 T3 Hotel
Novotel London Heathrow Airport T1 T2 T3 Hayes
Novotel London Heathrow Airport T1 T2 T3
Novotel London Heathrow T1 T2
Novotel London Heathrow Airport T1 T2 and T3 Hotel
Novotel London Heathrow Airport T1 T2 and T3 Hayes
Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

Frequently asked questions

Can I cancel my reservation for free at Novotel London Heathrow Airport T1 T2 and T3 and receive a full refund?
Yes, Novotel London Heathrow Airport T1 T2 and T3 offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel London Heathrow Airport T1 T2 and T3 cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel London Heathrow Airport T1 T2 and T3?
As of 27 Jan 2021, prices found for a 1-night stay for 2 adults at Novotel London Heathrow Airport T1 T2 and T3 on 21 Feb 2021 start from Rs4,703, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Novotel London Heathrow Airport T1 T2 and T3 pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Novotel London Heathrow Airport T1 T2 and T3?
Self-parking is available for GBP 17.00 per night. Limited spots are available.
What time is check-in at Novotel London Heathrow Airport T1 T2 and T3?
Check-in is from 3:00 PM - 5:00 AM. Late check-in is available during limited hours.
What time is check-out at Novotel London Heathrow Airport T1 T2 and T3?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Novotel London Heathrow Airport T1 T2 and T3 provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of GBP 5.00 per person, one-way, applies.
Where is Novotel London Heathrow Airport T1 T2 and T3 located?
Located in Hillingdon, this hotel is within 9 mi (15 km) of Twickenham Stadium, Windsor Castle and Hampton Court Palace. Richmond Park and Thorpe Park are also within 12 mi (20 km). Heathrow Central Station is 9 minutes by foot and Heathrow Terminal 1-3 Underground Station is 13 minutes.
4.2
Very good
Rating 5 - Excellent. 878 out of 1849 reviews
5 - Excellent 47%
Rating 4 - Good. 659 out of 1849 reviews
4 - Good 36%
Rating 3 - Okay. 179 out of 1849 reviews
3 - Okay 10%
Rating 2 - Poor. 72 out of 1849 reviews
2 - Poor 4%
Rating 1 - Terrible. 61 out of 1849 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service
The room was modernly decorated and seemed very clean which is great for such times - with a large (probably 55") TV that acts as a wireless display and good tea/coffee making facilities as well as a decent desk to get some work done while staying the night, and a very comfortable bed. The helpful reception ensured social distancing, and getting dinner from the restaurant was hassle-free where they'd call your room when you can collect your food. There were a couple of issues though. With regards to the room, the traffic outside was still audible. The room had a safe which was locked shut - probably with a previous code - which means that this was not reset. I did not need the safe so I did not bring this up. The wall of the room itself did not seem properly finished and there were some marks showing where holes were filled in. Also, the wi-fi was not constantly working which meant I had to resort to mobile data to get some work done. The restaurant itself operated with a minimised menu which I could not find online - the online menu that I found was the original menu. Besides this minimised menu having less items, it was also more expensive. Furthermore, I thing that the restaurant was quite a rip off, with a £16.95 burger being worse than what you can find in a kebab shop and salad being done from the terrible tasting packaged pre-cut lettuce. The restaurant chose to use plastic packaging and cutlery, which is a shame since there's more sustainable options for this.
Stayed 1 night in Dec 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, comfortable room, enjoyed our stay and the food- recommend the curries!
Stayed 1 night in Dec 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience and I’d definitely come back. The staff was very pleasant and accommodating. The only thing negative for me was the misleading description of the hotel amenities specifically shuttle services. I am used to the term “airport shuttle service” mean there’s a car or a shuttle that hotel provides that will take u to/from airport and back. That was not the case here. The hotels idea of a shuttle is a Public bus that u catch at a Central Bus Station right at the airport, stop#19. The buses go every 7-8 min. and u just hop on buses #111, #105, #285 and Novotel Hotel would be your 4th stop. Needles to say that this distance (from airport to novotel) is in the free zone so it won’t cost you a thing. And you can easily get back to the airport the same way. It takes literally 10 minutes. Now there’s also another way that airport workers suggest, and that being - going to level 0 (I thinks it’s 0) of terminal 2 where all the taxis and charter buses stop and airport shuttles , they will tell you to wait at stops 9 and 10 and a bus will come that will take you straight to any hotel in vicinity. Those buses called H2A, H2B, H2C and besides running like once every hour , it also cost 5 GBP, to ride them. I waited at the line 9 and 10 for almost an hour and a half and the bus H2B that I needed never came. So I said, forget this, and went to Central Bus Station and the Famous London’s two-story bus came and took me to Novotel-this ride was fun, quick and free!
Stayed 1 night in Dec 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
The receptionist was very rude and didnt even try to answer my questions when I checked in.
Stayed 1 night in Nov 2020

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