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Novotel London Heathrow Airport - M4 Jct 4

Photo gallery for Novotel London Heathrow Airport - M4 Jct 4

Featured image
Indoor pool
Indoor pool
Indoor pool
Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London Heathrow Airport - M4 Jct 4

UNESCO Sustainable Property

Novotel London Heathrow Airport - M4 Jct 4

4 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ

Explore the area

  • Popular LocationStockley Park18 min walk
  • AirportLondon (LHR-Heathrow)4 min drive
  • Popular LocationBrunel University5 min drive
  • Popular LocationOsterley Park and House10 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Thu, 10 Jun - Fri, 31 Dec.

About this area

West Drayton

Near a metro station and near theme parks, Novotel London Heathrow Airport - M4 Jct 4 is in an area with good airport proximity. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Royal Botanic Gardens, Kew and Thorpe Park. Travelling with kids? Make time for Legoland, or enjoy an event or a match at Twickenham Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Stockley Park - 18 min walk
  • Brunel University - 5 min drive
  • Osterley Park and House - 10 min drive
  • Pinewood Studios - 12 min drive
  • Twickenham Stadium - 25 min drive

Getting around

  • West Drayton Station - 4 min drive
  • Heathrow Terminal 1-3 Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 4 min drive

Restaurants

  • Where to eat
  • Elements – Brasserie with a bar. Serves breakfast, lunch and dinner. Kids' menu available.

About this property

Novotel London Heathrow Airport - M4 Jct 4

Family-friendly West Drayton hotel in Heathrow Villages with restaurant
This smoke-free hotel features a restaurant, an indoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. All 178 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with digital channels, and other amenities include minibars and coffee makers.
Novotel London Heathrow Airport - M4 Jct 4 offers 178 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 16.45 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Fitness centre
  • Indoor pool
  • Playground

Family friendly

  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Greek
  • Hindi
  • Polish
  • Romanian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2476 square feet of space)
  • Meeting rooms 9

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Low-height worktop and sink
  • Raised toilet seat
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 10 June 2021 to 31 December 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per day
Dogs welcome
1 per room
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 16.45 per person (approximately)
  • Airport shuttle fee: GBP 5.00 per person
  • Airport shuttle fee per child: GBP 5.00 (from 2 to 18 years old)
  • Self-parking fee: GBP 12 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Heathrow Novotel
London Heathrow Novotel
London Novotel Heathrow
Novotel Heathrow
Novotel Heathrow London
Novotel London Heathrow Airport M4 Jct 4 Hotel
Novotel London Hotel Heathrow
Novotel Hotel London Heathrow
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow West Drayton, Greater London
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow Hotel
Novotel London Heathrow West Drayton
Novotel London M4 Jct 4 Hotel
Novotel London Heathrow Airport M4 Jct 4
Novotel London M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
Novotel London Heathrow Airport - M4 Jct 4 West Drayton
Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 326 out of 1000 reviews
5 - Excellent 33%
Rating 4 - Good. 393 out of 1000 reviews
4 - Good 39%
Rating 3 - Okay. 159 out of 1000 reviews
3 - Okay 16%
Rating 2 - Poor. 70 out of 1000 reviews
2 - Poor 7%
Rating 1 - Terrible. 52 out of 1000 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Stayed 2 nights in May 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Stayed 1 night in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and friendly.
The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Stayed 1 night in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heathrow Airport stay
Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Stayed 5 nights in May 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not good
No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Stayed 2 nights in May 2021