10/10 Excellent
Ray
21 Jul 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We are a group of 8 travelling to UK for 10 days from 6 to 15 July. I picked this hotel because it is very convenient and the area is safe. I had communicated with the hotel in both emails and WhatsApp and they were prompt in responding my questions and gave me confidence that it will be a pleasant stay.
I paid for 3 junior suites for 5 nights through Expedia, and then I booked for the last night on 14th after attending a wedding outside of London.
We arrived very early in the morning and I understood that our rooms were not ready yet. The front desk manager on duty (Faycal) and Sajad were very helpful to take our luggages and we went on for city tour before we can settle down at our rooms in the afternoon.
The room is enough for 3 luggages and 2 carry-on and still can walk around. Bed and pillows were comfy, even the sofa bed was good and my daughter and her cousin enjoyed their sleeps on it.
Bathroom is OK. The sink is long, water cannot drain easily. Be mindful, the tub is slippery and also it is not very easy to exit the tub as it is very high and you will need to grab on the side of the sink to help you get out.
Overall quiet during the nights
Housekeeping work was done very nicely.
There was a misunderstanding about luggage arrangement however Faycal helped and resolved the issue and both hotel and us were happy about it.
Thank you Faycal, Sajad and Juwad who helped us during our stay. If I will visit London again your hotel will be my first choice.
Ray
Stayed 1 night in Jul 2024