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DoubleTree by Hilton London Kensington

Photo gallery for DoubleTree by Hilton London Kensington

Primary image
Studio, 1 Queen Bed, Terrace | Terrace/patio
Studio, 1 Queen Bed, Terrace | View from room
Suite, 2 Double Beds (Duplex) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of DoubleTree by Hilton London Kensington

DoubleTree by Hilton London Kensington

4.0 star property

4.0/5 Very good

Top rated for staff & service (4.2/5)

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
100 Cromwell Road, London, England, SW7 4ER

Explore the area

  • Popular LocationNatural History Museum6 min walk
  • Popular LocationHyde Park16 min walk
  • Popular LocationKensington Palace18 min walk
  • AirportLondon (LHR-Heathrow)33 min drive

Room options

About this area

London

DoubleTree by Hilton London Kensington is located in London City Centre, a neighbourhood in London, and is near a metro station and on the beach. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Piccadilly Circus. Looking to enjoy an event or a game? See what's going on at O2 Arena or Wembley Stadium. Guests love the hotel's location for the sightseeing.

What's nearby

  • Natural History Museum - 6 min walk
  • Kensington High Street - 12 min walk
  • Royal Albert Hall - 14 min walk
  • Hyde Park - 16 min walk
  • Kensington Palace - 18 min walk

Getting around

  • Gloucester Road Underground Station - 1 min walk
  • West Brompton Underground Station - 18 min walk
  • Heathrow Airport (LHR) - 32 min drive

About this property

DoubleTree by Hilton London Kensington

4-star hotel near Hyde Park
Take advantage of a beach bar, a terrace and a garden at DoubleTree by Hilton London Kensington. With amenities such as a beachfront location and sunloungers, this hotel is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna. The on-site restaurant, Umami, features Asian cuisine. Free in-room WiFi is available to all guests, along with a playground and a library.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), multilingual staff and a computer station
  • A lift, a porter/bellboy and free newspapers
  • Meeting rooms, luggage storage and ATM/banking services
  • Guest reviews say great things the family-friendly amenities, helpful staff and location
Room features
All 163 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and Laptop workspace. Guest reviews highly rate the overall comfort rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • 40-inch flat-screen TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Irish, Italian, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee daily: GBP 17.95 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Umami

Things to do

  • Fitness centre
  • Playground
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • 40-inch flat-screen TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

92% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 35.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: GBP 17.95 per person (approximately)
  • Rollaway bed fee: GBP 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel London Kensington
Crowne Plaza London Kensington
London Kensington Crowne Plaza
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Crowne Plaza London Kensington Hotel
Crowne Plaza London Kensington
Crowne Plaza London Kensington an IHG Hotel
DoubleTree by Hilton London Kensington Hotel
DoubleTree by Hilton London Kensington London
DoubleTree by Hilton London Kensington Hotel London

Frequently asked questions

Is DoubleTree by Hilton London Kensington pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 28 Sept 2022, prices found for a 1-night stay for 2 adults at on 16 Oct 2022 start from ₹14,190.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at DoubleTree by Hilton London Kensington?

DoubleTree by Hilton London Kensington doesn't offer parking.

What time is check-in at DoubleTree by Hilton London Kensington?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at DoubleTree by Hilton London Kensington?

Checkout is at noon.

Where is DoubleTree by Hilton London Kensington located?

Located in London City Centre, this beachfront hotel is in the city centre and within a 15-minute walk of Natural History Museum and Royal Albert Hall. Hyde Park and Harrods are also within 1 mi (2 km). Gloucester Road Underground Station is only a 2-minute walk and South Kensington Underground Station is 10 minutes.

Can I cancel my reservation for free at DoubleTree by Hilton London Kensington and receive a full refund?

Yes, DoubleTree by Hilton London Kensington offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton London Kensington cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 434 out of 1000 reviews
5 - Excellent 43%
Rating 4 - Good. 294 out of 1000 reviews
4 - Good 29%
Rating 3 - Okay. 128 out of 1000 reviews
3 - Okay 13%
Rating 2 - Poor. 89 out of 1000 reviews
2 - Poor 9%
Rating 1 - Terrible. 55 out of 1000 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.8/5

Eco-friendliness

2/5 Poor

Julie
Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This was a disaster. The AC didn’t work so there were portable units in the room which meant the windows are never fully closed so it was noisy at night. Staff were not properly briefed as to various issues in the hotel and gave different accounts of the problems. The location is good but it’s otherwise an embarrassment to the Hilton name.
Stayed 2 nights in Sep 2022

5/5 Excellent

Jimmy
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice and Hotel and staff were great!
Stayed 5 nights in Sep 2022

5/5 Excellent

Brian
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pretty and clean. Food in the restaurant and breakfast buffet is very good. The beds are so comfy! We had a garden view that was peaceful and calming after a day touring the city by train- the train station is across the street and around a corner which is wonderful when you’re, again, tired from touring the city. Kensington Palace and it’s beautiful gardens/park are within a close walk. Restaurants, fast food, a Starbucks, a small grocery store, a pharmacy and shopping mall are across the street. We will stay here again!
Stayed 4 nights in Sep 2022

4/5 Good

Richard
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The air conditioner was down. Though we had the mobile air-conditioner it meant leaving the windows ajar for ventilation and that lead noises in. There we no toothbrushes or other bathroom amenities on arrival. We asked for these and bedroom slippers but only shower caps and toothbrushes were available. Nothing comparable to pre-COVID days. The staff were nice, polite and helpful. The location was convenient and great. Good food and transportation in the area.
Stayed 2 nights in Sep 2022

3/5 Okay

Garnet
Travelled with group
Liked: Cleanliness, amenities
Some staff were very rude, some were very nice. Great breakfast. Horrible cookies, never fresh baked, always hard as a rock. They said, but they are still warm… 10 hours in the warmer will turn them to bricks. Portable A/C unit in room with a window wide open makes no sense. Street side traffic was very loud as you could not close window. Room did not have waters or robes, had to request them. Ice bucket in room but ice is nowhere to be found. Pricey for lack of satisfaction. Great location though, close to subway.
Stayed 3 nights in Sep 2022

4/5 Good

Deborsh
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was missing any amenities & several items unplugged, lamps not working. Bathtub had large tile missing in front.
Stayed 2 nights in Sep 2022

2/5 Poor

Zeba
Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was intolerably hot - the temporary air conditioner was just like a fan blowing hot air - no cooling effect and the rooms smelled stale.
Stayed 3 nights in Aug 2022

2/5 Poor

Robert
Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room not available on time, staff not that friendly
Stayed 1 night in Aug 2022

2/5 Poor

Maciej
Disliked: Staff & service, property conditions & facilities
Service in the hotel is poor, due to staff shortages mainly. Elevator broken, long lines to get up and down the hotel floors. Will never visit again
Stayed 1 night in Aug 2022

3/5 Okay

Martin
Travelled with partner
Liked: Staff & service
The front of house staff were outstanding / excellent but overworked. Location was ideal for us. The bedroom was overfilled with furniture and no working aircon other than noisy free standing unit requiring windows to be open for extractor. Shower cubicle large but dangerous without hand grip. No instructions about which control does what. Results in getting ice cold or very hot water! Carpet in bedroom very shabby and missing a narrow piece near entrance to bathroom. Shower tray leaked from RH corner near WC Breakfast was very basic: 'Butlins' style. Sign say 'please wear masks' but no one but us did.
Stayed 2 nights in Aug 2022