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Cranley Hotel London

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Penthouse | Balcony
Double Room (with Four Poster Bed) | Premium bedding, minibar, in-room safe, desk
TV
Double Room (with Four Poster Bed) | Premium bedding, minibar, in-room safe, desk

Overview of Cranley Hotel London

Cranley Hotel London

4.0 star property

Top rated for staff & service (3.5/5)

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA

Explore the area

  • Popular LocationNatural History Museum12 min walk
  • Popular LocationKensington High Street18 min walk
  • Popular LocationRoyal Albert Hall20 min walk
  • AirportLondon (LHR-Heathrow)29 min drive

Room options

About this area

London

Near a metro station, Cranley Hotel London is in London City Centre, a neighbourhood in London with good shopping. Buckingham Palace and The British Museum are cultural highlights, and travellers looking to shop may want to visit Westfield London Shopping Centre and Oxford Street. Looking to enjoy an event or a game? See what's going on at Wembley Stadium or O2 Arena. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Natural History Museum - 12 min walk
  • Kensington High Street - 18 min walk
  • Royal Albert Hall - 20 min walk
  • Kensington Palace - 4 min drive
  • Hyde Park - 5 min drive

Getting around

  • Gloucester Road Underground Station - 6 min walk
  • West Brompton Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 29 min drive

About this property

Cranley Hotel London

4-star boutique hotel near Hyde Park
Take advantage of a free daily manager's reception, a terrace and a library at Cranley Hotel London . In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), limo/town car service and a reception hall
  • Tour/ticket information, a computer station and multilingual staff
  • Free newspapers, a lift and concierge services
  • Guest reviews say good things about the proximity to shopping
Room features
All 39 rooms have comforts, such as premium bedding and Laptop workspace, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews speak positively of the overall comfort rooms at the property.
More amenities include:
  • Designer toiletries and hairdryers
  • TVs with cable channels
  • Heating, daily housekeeping and electrical adapters/chargers

Languages

English, French, German, Italian, Polish, Portuguese, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Off-site parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.95 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Terrace

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: GBP 9.95 per person (approximately)
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley
Cranley Hotel London Hotel
Cranley Hotel London London
Cranley Hotel London Hotel London

Frequently asked questions

Is Cranley Hotel London pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at on 23 Oct 2022 start from ₹8,586.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cranley Hotel London ?

This hotel doesn't offer parking.

What time is check-in at Cranley Hotel London ?

Check-in is from 3:00 PM - anytime.

What time is check-out at Cranley Hotel London ?

Checkout is at noon.

Where is Cranley Hotel London located?

Located in London City Centre, this boutique hotel is within 1 mile (2 km) of Natural History Museum and Hyde Park. Buckingham Palace and Piccadilly Circus are also within 3 miles (5 km). Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 10 minutes.

Can I cancel my reservation for free at Cranley Hotel London and receive a full refund?

Yes, Cranley Hotel London offers free cancellation on select room rates, because flexibility matters! Please refer to Cranley Hotel London cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.2
Rating 5 - Excellent. 200 out of 945 reviews
5 - Excellent 21%
Rating 4 - Good. 255 out of 945 reviews
4 - Good 27%
Rating 3 - Okay. 164 out of 945 reviews
3 - Okay 17%
Rating 2 - Poor. 147 out of 945 reviews
2 - Poor 16%
Rating 1 - Terrible. 179 out of 945 reviews
1 - Terrible 19%

3.4/5

Cleanliness

3.5/5

Staff & service

2.3/5

Amenities

3.0/5

Property conditions & facilities

2.2/5

Eco-friendliness

1/5 Terrible

Maria Victoria
Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely dreadful. Totally deceiving photos on your website. Bed headboard was filthy ( I have photos to prove it) Carpet was dirty and badly stained everywhere. No tea and coffee facilities in the room. Window was unsafe and rotted wood all the way through. Curtains were dirty and smell of mould. Bathroom panels were rotten. No hot water and barely enough water pressure to wash my face and hands. On our morning of departure we had to request a room to be able to take a shower and we were told we had to wait 20 minutes, which was appalling. Bathroom offered was dirty and there was mould everywhere. Breakfast was a joke, slices of toast from a bag and plastic cutlery. Awful experience and ruined the weekend completely. Reception manager was an absolute disgrace. Still don't understand why he wrote my card details in a piece of paper. Awful hotel barely could be classed a hostel Staff was not able to communicate in English.
Stayed 1 night in Sep 2022

2/5 Poor

Simon
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bathroom, couldn't open a window, no tea or coffee making facilities
Stayed 2 nights in Sep 2022

4/5 Good

lisa
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lots nearby in terms of services, museums, fantastic restaurants. Hotel has old world charm, and is good value for money.
Stayed 2 nights in Sep 2022

5/5 Excellent

rosa
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous and super friendly. And excellent Resturant around the corner location was amazing
Stayed 1 night in Sep 2022

3/5 Okay

judith
Business traveller
Disliked: Amenities
The property is very dated No tea and coffee or hairdryers in the room Breakfast very limited cereal and sliced bread only with one choice of cheese and ham Plastic cutlery and an urn fir hot drinks
Stayed 1 night in Sep 2022

1/5 Terrible

john
Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Why did I not look at previous reviews Expedia should not recommend this hotel room was terrible not cleaned drugs on floor Looked like tampon left in bathroom Looked like furniture not put back after child's cot Got cleaner back in cleaner said she cleaned night before so someone must have stayed there afterwards Had good bike in our garden how would they retrieve it apart from coming onto our room Bed not made Air conditioning does not work Garden cleaner said she did not touch and empty glasses and but ends there for a long time Reception was rude and they actually banked our 50 deposit? We walked out without staying it was disgusting Looking at previous reviews management do not care
Stayed 1 night in Aug 2022

2/5 Poor

Patricia
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room. Stained bath. No fridge no tea or coffee making facilites Unable to check in when stated, told to "go away" by receptionist cos room wasnr ready yet. Told we had to make a £50 deposit. Overall avoid this hotel.
Stayed 2 nights in Aug 2022

1/5 Terrible

Jessica
Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be condemned. The online pictures are a lie - DO NOT BE FOOLED. The front desk staff was extremely unfriendly, barely looked up when we tried to check in, he didn’t he say hello. Our room was probably 40 degrees with no AC or even a fan. There was NO lock on the door, we had to shove the chair underneath the door handle at night. This room looked like it hadn’t been cleaned in 100 years. The carpets were filthy, the drapes were stained with holes, the headboard had brown smudges covering the whole thing. The bed was so uncomfortable, it had springs sticking out, the pillows were lumpy. The bathroom was old and dirty, the facet leaked all night, and sandels had to be worn in the shower. If zero stars were possible that’s what I would give it. I definitely regret not reading the reviews and relying so heavily on just the pictures. I would like to add that I do not usually complain about anything but this hotel was awful. The only good thing was the area it was located - so just stay somewhere else in Kensington.
Stayed 2 nights in Aug 2022

1/5 Terrible

Callum
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were forced to pay £50 deposit we were not told about. Photocopied my ID without permission and was not told what would happen with it. Rooms were damaged and mattresses had stains and were over 20 years old. Lock broke while we were there so we were locked out of our room, complained about state of room due to the damage and stains on everything with the appalling condition, but was told that every room was like this. This is wrong as it was advertised as a Luxray boutique hotel but it was anything but
Stayed 1 night in Aug 2022

3/5 Okay

Dominic, Nottingham
Disliked: Staff & service
It was good area!
Stayed 1 night in Aug 2022