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Cranley Hotel London

3.5 star property
A boutique retreat in London where travelers find a perfect terrace for morning coffee and easy access to cultural attractions just steps away

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The Cranley Hotel London offers a charming retreat with a daily manager's reception at no extra cost. Guests can relax in the library, unwind on the terrace, and enjoy in-room WiFi. Bike rentals and limo service make visiting nearby attractions easy.

Reviews

4.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

Executive Room

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed

  • 107 sq ft
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

Double Room (with Four Poster Bed)

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Traditional Suite

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Penthouse

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Superior Double Room

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Located in London City Centre, a neighbourhood in London, Cranley Hotel London is near a metro station. Natural History Museum and Victoria and Albert Museum are cultural highlights, and travellers looking to shop may want to visit Kensington High Street and Oxford Street. Check out an event or a game at Royal Albert Hall, and consider making time for London Eye, a top attraction not to be missed. Visit our London travel guide
Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA

What's nearby

  • Natural History Museum in London
    Cromwell Road
    5 min walk - 0.4 km
  • Natural History Museum
    Natural History Museum
    10 min walk - 0.9 km
  • The Royal Albert Hall entrance statue at south Kensington as seen on a sunny spring morning
    Imperial College London
    12 min walk - 1.0 km
  • Kensington High Street
    Kensington High Street
    15 min walk - 1.3 km
  • Hyde Park
    Hyde Park
    19 min walk - 1.6 km

Getting around

  • Gloucester Road Underground Station
    6 min walk
  • West Brompton Station
    13 min walk
  • London (LCY-London City)
    60 min drive

Restaurants

  • Club Lounge
    3 min walk
  • Fait Maison
    5 min walk
  • Caffè Nero
    4 min walk
  • Starbucks
    6 min walk
  • The Stanhope Arms
    5 min walk

About this property

Cranley Hotel London

Boutique hotel near Natural History Museum
Close to Imperial College London and Victoria and Albert Museum, Cranley Hotel London provides a free daily manager's reception, a terrace and a library. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Limo/town car service, continental breakfast (surcharge) and bike hire
  • A reception hall, tour/ticket information and a computer station
  • Multilingual staff, free newspapers and a lift
  • Guest reviews say good things about the location
Room features
All guest rooms at Cranley Hotel London have perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Designer toiletries and hairdryers
  • TVs with cable channels
  • Heating, daily housekeeping and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: GBP 9.95 per person
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Area rugs in public areas
  • Lift

More

  • 3 buildings
  • 4 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Cranley Hotel London pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cranley Hotel London ?

This hotel doesn't offer parking.

What time is check-in at Cranley Hotel London ?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Cranley Hotel London ?

Checkout is at noon.

Where is Cranley Hotel London located?

Located in London City Centre, this boutique hotel is within a 15-minute walk of Cromwell Road, Natural History Museum and Imperial College London. Kensington High Street and Hyde Park are also within 1 mile (2 km). Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cranley Hotel London Reviews

4.8

5.0

Cleanliness

8.6

Location

5.6

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 91 out of 1000 reviews
Rating 8 - Good. 155 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 223 out of 1000 reviews
Rating 2 - Terrible. 360 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and lovely staff, the bed was super comfortable - certainly met all of our needs for sightseeing
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, love the decor, room facilities are really good & is located in a really nice area of London.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some parts were worn but this is an old building,, all looked clean staff friendly breakfast limited but for the price overall good value . I would use again. Location good
Stayed 1 night in Aug 2023
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Weekend in Kensington

We really enjoyed the hotel. I agree with some reviewers comments about worn carpets and light bulbs out in the hotel. However, our room was large and comfortable, the location near the Gloucester St tube station was great, and the neighborhood was quiet. The hotel was clean and had the amenities we needed.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Very flexible staff
Stayed 1 night in Dec 2023
Verified

6/10 Okay

adam

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bed was comfy no hot drinks in room but I only went to sleepso god enough if you're washing and sleeping
Stayed 1 night in Oct 2023
Verified

8/10 Good

David

Liked: Room comfort

Faded glory but I’d go back to stay again

A little ragged around the edges but good value and a great location. Images are accurate but perhaps taken in the 80’s!
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Beverley

Liked: Staff & service
Very quaint and comfy beds only down side no glasses or cups in room
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Andrew Proud

Liked: Staff & service
Disliked: Amenities
Property needs some repairs, TV in room had no power cabl3, no remote, wallpaper was coming off in the bedroom, bathroom tap kept dripping, some draws were broken. Staff where friendly and kind. Furter the hotel is good to stay if you just need to sleep in the room.
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Johan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Wet and dirty carpets, this hotel should not be on hotels.com - pictures looks good, but the condition of the hotel is absolutely rubbish.
Stayed 2 nights in Feb 2024
Verified

4/10 Poor

Gabriele

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is in a great location with large rooms, but the state of it is not good at all and the owners/managers let clients down. Personnel was polite and obliging.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
No hairdryer or coffee & kettle in the rooms. Breakfast was ok but basic. Need a new toaster. Otherwise good value for money and an excellent location for visiting London. Underground is walking distance away and there are take outs, restaurants and Sainsbury's, Tesco, M&S etc in walking distance. No smoking is allowed which is an extra bonus. Clean and tidy rooms. Will go again when visiting London.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Shinson Shaji

Liked: Cleanliness, staff & service, amenities
Good staff and excellent breakfast. The only problem we faced was the heater was on all the time and the room was terrible hot. We informed the front desk and she said that the maintaince guy will come in an hour and he didn't turn up.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Sandra

Disliked: Property conditions & facilities, room comfort

Never again

Well what can I say, when we arrived reception was luke warm at best. The exterior does not reflect the condition inside the rooms. I am STUNNED 😧 it’s a four star, time for another inspection. I’m sure it was once a beautiful property in a great location. Now requires decorating and lots of repairs ☹️
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no way of locking bedroom door from inside. light bulbs and shades missing. wiring out of date. light switch missing. carpets and curtains filthy. TV not working. bedclothes seemed clean. continental breakfast ok. convenient to tube station
Stayed 1 night in Jul 2023
Verified

8/10 Good

Edward

Liked: Cleanliness
Disliked: Amenities
This was decent value for the money and I would stay here again. If you are picky, stay away. This is a budget accommodation. There were little things. My emails before my stay went unanswered. The heat in my room was permanently set to maximum and the control unit was broken. The lamp cord was frayed. I relayed this to the front desk and none of it got fixed. I didn't care that much, I still felt the hotel was good value for the money.
Stayed 2 nights in Dec 2023
Verified

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredibly tired, the carpets threadbare, the superior room tiny, the shower had significant water damaged in the ceiling, the sink needed resealing. The window would not shut and was wedged open with some kind of board. The breakfast was sparse and no eye contact or communication from the staff. I assume they were embarrassed to charge so much grim place. On the plus side, the water was powerful and the bed was actually comfortable. But for over £200 per night, it was pretty depressing stuff.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

IMPACT PEOPLE

Liked: Cleanliness, property conditions & facilities, room comfort

Nice clean but no hospitality

Nice quiet hotel. Check in was not great no information on breakfast no information on check out. No tea and coffee in rooms but it’s kept downstairs in the lounge. I asked for tea but receptionist to busy it will take 10 minutes but clearly not interested. I went to work got back to hotel at 4am and asked night porter a good drink NO CHANCE AS KITCHEN IS CLOSED !!! a nice hotel but clearly lacks any customer service and certainly HOSPITALITY Breakfast - was basic with no allergen information or even to tell which flack is tea and which flask is coffee. !
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

abigail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They say this hotel is 4* but in fact it is more like a 1*. Reportedly comes with a robe, amenities and hairdryer, it had none in the room and they even looked confused when asked for a glass. They are charging people £50 deposit and not holding it but actually taking the money and also the state of the hotel and rooms was disgusting. There was any infestation, horrendous stains on walls and carpets and also did not have safety locks on sash windows. In all, it was disgusting, no female staff which was uncomfortable at times and did not provide what was advertised. The only good thing was the location!
Stayed 3 nights in Nov 2023
Verified

2/10 Terrible

Lisa

Disliked: Staff & service, amenities, property conditions & facilities
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Scott jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, was very dirty, wallpaper had been stapled back onto the wall, the tv wasn't plugged in and for good reason, the plug I found had melted, the carpet and curtains had stains, there was no sheet protector, with hairs under the sheets, there was a hole in the bed on the side, all of the chairs in the rooms had either holes or had been torn, the drawers only had one knob per drawer and it was falling apart, the bath had pink and black mould everywhere, the sink was leaking and the icing on the cake was there was no hot water or heating and when questioned, the the staff weren't willing to help and argued with my partner and still checked in guests without letting them know there was no hot water in the hotel. to save myself I decided not to have the free breakfast, as there was no hot water, so unsure how clean everything was so ordered a McDonalds, there was also no tea and coffee in the rooms and the in room fridge was on, but didn't cool
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff , will definitely stay again
Stayed 2 nights in Feb 2023
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable & decent service
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Except for the location, this is a bad choice for visitors.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home
Stayed 1 night in Oct 2023