Hotels near Kolkata Sonarpur Station, Kolkata

"Good staff "

"Nice"

"This is not a hotel, rather a guest house. The front door is locked between 11pm to 7am and you would need additional help if you need to go out or get back in during that time. Also there’s no housekeeping. If you want your room to be cleaned, you would need to stay in your room during the day so that it can be cleaned in your presence. The owner doesn’t trust the staffs so they don’t get spare keys to enter the room. "

"I booked this hotel four days prior to my check-in date. However, upon arrival, the receptionist informed me that due to server glitches, they could not provide me a room as all rooms were full. I explained that I had booked well in advance and asked why I hadn’t received any communication about this issue. Their only response was that they had technical problems and kept repeating the same excuse. Eventually, they allotted me a room, but it was in a pathetic condition—no fan, dirty bedsheets and blankets, and the room was not cleaned at all. The bedsheet had multiple holes and cigarette burn marks. When I requested a change, they initially said this was the best they had for that room. After arguing, they finally replaced it. I am not expecting five-star service, but basic cleanliness and proper communication are essential. Harassing customers like this is unacceptable. I visit Kolkata every month for professional purposes and have never experienced such negligence from any hotel in this segment."