Search Hotels by Independent in Karnala from ₹2,426

"The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation. The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service. The shamiana restaurant needs an upd"

"Wonderful staff who helped when my elderly father was sick. We stayed in a large family room, watch feels like a mini apartment, ideal for a family of three or four.. This is our second stay here.. The staff remembered us fondly from last year..it is located in a quiet, beautiful part of Mumbai and the hotel itself is an historic building..Will certainly stay again next time my family is in Mumbai."

"Room was immaculate Exceptional staff"

"Courteous, and helpful staff. Clean room. Checked in VERY late (5am) due to delayed flight and the staff were great. Super helpful."

"It was the best stay I’ve had"

"An outstanding experience for a four night stay. Right in the heart of the city, whereas Marine Drive hotels require time and transport. The staff at reception, housekeeping, dining are complete professionals who genuinely care about guests' experiences. Elegant rooms with many mirrors and, count 'em, 15 total light switches. Immaculate. Thoughtful touches. Prompt in room dining service. Breakfast in Shamiana restaurant beyond delicious with so much variety. But it is the people who make The Taj so memorable. This hotel is a sanctuary in crazy busy Mumbai. We recommend it highly."

"Great hotel in an excellent location. The rooms and common areas were clean, tidy, and well maintained throughout our stay. What really made the experience stand out was the staff — everyone from reception to dining and housekeeping was genuinely friendly and helpful. A special mention to Pan Singh, Ballu, and Rasjesh, who truly went out of their way to make our stay comfortable. Nothing was ever too much trouble, and their warm hospitality made a big difference. Highly recommended."

"Went out of their way to make sure the stay was comfortable The staff were very friendly and helpful Listened and right away executed on anything shred "

"Staff are generally excellent, and overall rooms and facilities very nice"