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"Unique and wonderful hotel . Outstanding staff and service "

"The Taj Hotel is an excellent place to stay. On this visit I had a terrible experience with the duty manager at check in. The Director of Operations resolved the issue with professionalism and made us experience the warm welcome that I know The Taj Group of Hotels offer their guest. It takes one staff (especially management) to change a guest mind from returning. We were upgraded to the palace and offered the club facilities. Our room was decorated with balloons, and tasty chocolate cake and fruits where left for us to enjoy. I have stayed here previously (in 2017, 2018 and 2022) and have fond memories of this hotel. On our first stay at the Taj Mahal Towers we where fortune enough to meet the duty manager reception and the manager who welcomed us and made us feel like royalties. We were upgraded to the palace with club facilities. On our next two visits we where automatically upgraded to the palace with club facilities. Thank you once again Mr Avinash Sehrawat for making our stay so special and keeping the vision of the Taj Group of Hotels alive. "

"Excellent customer service. "

"It’s was best service ever I will come back for sure "

"Good"

"Great service , room clean , easy for transport nearby"

"Very friendly staff. Some confusion for uber and private drivers due to construction of Metro nearby, but that is due to be completed soon."

"The room looked nothing like in the photo. The A/C wasn't working. There was green growing in the bathroom. "

"Explore Mumbai from Ambassdor major attractions are nearby and mazing taxi service will get you at a reasoable price. Excellent food options right outside the hotel "