Search Hotels Near JACK Cleveland Casino, Cleveland

"While the location of the hotel provides easy access to various venues, the property is dated. The rooms were decent however there is little air circulation, the windows had visible puddles of condensation. Staff attentiveness and service levels were inconsistent. "

"This is a very beautiful hotel. The room was excellent and all the employees were very accommodating. My sink did not drain and at checkout time the elevator to the garage broke down. The first-floor emergency exit in the stair well is a fire hazard due to blocked with furniture and flag poles."

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"We were in Cleveland for a concert and stayed the night at Fidelity Hotel. We will definitely choose this location again! It’s beautiful! Staff was quick to help with valet, check-in, the restaurant and check-out. Our dinner was fantastic! "

"Very comfortable room, everything worked. Good location for exploring downtown. The 5.30pm kick back with free food and drinks was a real bonus."

"Room was nice and big, meeting space for clients in breakfast are and rooms, breakfast was really good, and staff friendly. Not the cheapest and parking cost a bit, but worked out very well so was worth it. Dining options close by."

"Twyla in the restaurant and Beth at the front desk are awesome employees. I wouldn’t stay anywhere else "

"Beautiful building, and some of the staff was very friendly, but it’s expensive, the rooms need refreshing and cleaning. The glass ceiling was leaking, the room service was expensive and not good. "

"Bathroom is huge with dual sinks, bedrooms could use a facelift, some corners of the bathroom were dirty, great location"