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"Most of the staff was ride and had a nasty attitude. Seemed inconvenienced when ever something was needed."

"The room was clean and the staff was helpful & friendly. Excellent location for our needs. Would stay here again!"

"Clean and spacious room for my son and I to go to a concert at Playhouse Square. Valet is a bit pricey but totally worth it to not figure out where to park when you aren't from the area. Lovely hotel and location! Ordered Uber Eats after the show and had no problem with selections for food too."

"The staff was very nice and accommodating, however we arrived to check in we were initialy checked in to a half cleaned room were one of the 2 beds was partially made (Initial reservation was for a king bed)"

"The staff are super friendly and helpful, and I can’t emphasize enough how kind they were. The property on the other hand is kinda rough with old appliances/tvs and no tv guide. The breakfast was an extra charge, and the area was kinda out of the way for what was charged. Also, this is not a comment on my rating of the place merely a note for people considering staying there; the few shops that were nearby weren’t open. "

"Spacious and comfortable room in a great location. The only comment is that you need to be around when housekeeping is passing, otherwise your room would not be cleaned"

"I didn’t know where the gym was. Room was very clean but the refrigerator smelled like cigarette smoke. My clothes smelled like it when I got home as well. Check in was delayed to rooms not being ready. I was late for my appointment."

"Great place to stay in the heart of Cleveland! "

"Loved the lady in the kitchen and front desk personnel who were both friendly and accommodating. The washer did not work which was disappointing! "