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"Night staff were horribly rude, there was no liquor at the entire property other than beers for the night when they had a beach party from 8pm onwards, finally the flush didn't work for the room we got assigned and the entire resort was apparently packed so were asked to use the washroom at the lobby for the night."

"My stay at this hotel was overall very pleasant. The cleanliness was acceptable throughout the property, and I appreciated that the common areas and rooms were consistently maintained. The staff truly stood out—they were friendly, welcoming, and always ready to assist, which made the experience even more enjoyable. One of the highlights was the 24-hour bar offering fresh food at all times. It was incredibly convenient and added great value to the stay. Additionally, the kids’ areas were excellent—always secure, clean, and supervised by friendly staff, which made it a comfortable environment for families. Overall, a solid experience with great service and family-friendly amenities."

"Absolutely loved our stay ❤️perfect resort!!"

"Bar was fine. "

"Beach is good, entertainment not bad, pools are well designed. Here are the issues: [a] Good English speaking staff required in reception - current staff unfocused & ill-mannered [b] Stagnated Water easement in mangroves - stinks [c] Bathroom drainage stinks when dry [d] Room drawers stuck and difficult to open [e] AC doesn't cool consistently [f] Only 9 doors & See-Sea restaurants are ok - the omelette station staff do not appear to know how much salt and pepper required for taste [g] Elevator floors numbering is ridiculous [h] Too much variety of food in flavors restaurant but not tasty [i] Guests should be allowed at least one restaurant option outside the main resort chain [j] No free floaties at the pools - very inconvenient [k] Phone handset was not working in the room, only works on speaker after much trial and error [l] Too many cats near guest walking areas [m] Not enough floaties for adults even in the shops"

"The agent at the front desk help me really good and they did a great job at helping their name Woodley, kyle, Chayane, Erika "

"I rarely leave reviews, but this one I have to leave: amazing property, amazing stuff, everything. I really enjoyed my stay. "

"The property was beautiful and well maintained. The staff was fantastic. Food was wonderful. We plan on returning. "

"The staff was top notch. Always smiling always accommodating. I would definitely stay here again. "