Search Hotels Near Highland Park, Rochester

"This hotel was horrible. The toilet did not work when we got there. No one came to clean the room. Chairs in the room was broken. This is supposed to be a non smoking hotel yet the floor I was on seem that every room was smoking weed. The front desk was supposed to bring us fresh towels and never showed up. Just a really bad stay for us."

"Basic breakfast, clean room, staff was friendly, parking was easy. "

"We didnt get a breakfest me nu. They didnt have enough towels in the room for 4 girls to shower. Conditioner ran out. Had to call for more towels. They came in the room only changes trash bag. No new coffee or towels. No towels in pool area called they made us go get them wet . What does staff do. We had get out own stuff"

"We had to move rooms because there were ants crawling everywhere, getting on our feet and the bed! There were also two long hairs on the face towels. At breakfast time, there was never any plates or bowls out for us to actually put the food on, the eggs we ordered were never brought to us. The pool was cold, the bedding was old."

"Bathroom floor needed cleaning. And bed was horribly uncomfortable.. was given a handicap room.. and bed seemed to be to accommodate that. Lower on one side and horribly uncomfortable.. staff did offer to change room but wasn’t able as affair we were there for would have been missed.. Why put someone in a room like that if you had other rooms to begin with.. have stayed here before but will not again.. For the price room should be clean too"

"Beautiful hotel, loved the decor. They had a nice continental breakfast. Clean rooms, ample free parking. Would highly recommend!"

"Staff great. Room lovely and spacious. Overall good. Couch a little hard/uncomfortable. Hard to keep water in shower and off floor of bathroom but when we asked for extra towels they brought plenty. I’d go back."

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."

"The night manager was wonderful and very responsive. She personally came to remedy the problem. Here is what happened...We checked in late to our room and unfortunately, housekeeping didn't clean our room. When my son was getting ready to go to sleep, he noticed the sheets were soiled. We also noticed that used towels were still hanging from the hooks."