Search Hotels with Room Service in Gatlinburg

"After a long drive to get there we check in get to our room and notice our toilet is clogged and there is water on the bathroom floor. I call the front desk they send someone up and all he has is plunger no sanitizer, mop and he’s like you're all set. I tell him is somebody gonna come clean this up so he says he will send someone up over an hour later. No one has shown up so I call the front desk again they send someone up and he shows up with two towels once again I say, do you have something to sanitize the floor and toilet he leaves again comes back with bleach saturate the whole bathroom with bleach. The whole room stunk so bad two days later our fridge stops working just one thing after another beds are not very comfortable. The breakfast is not worth the price. They do not offer free coffee. There’s a coffee cart And it’s six dollars for a basic black coffee. I probably wouldn’t go back. The location is beautiful, but be aware you will not be able to walk to downtown Gatlinburg. It is a pretty steep road to get to the hotel. "

"I booked the property for a few reasons. One is, I saw that it was walking distances to alot of the downtown market/activities, and also because of the fireplace in the room, and the hot tub on the property. I arrived and saw that both the pool and the hot tub was closed due to maintenance. (Would’ve thought they would do maintenance on both during the off-season not the beginning of busy season) Me and my lady wanted to wine down at the end of the night with a bottle of wine in front of the fireplace but it would not stay burning. The staff was accommodating when requests were made to have technician come by. Maintenance technician came by twice to get it to work but had no luck. (Stay at hotel for three days and was not able to use the fireplace) Also, parking spaces is very tight, esp with oversize vehicles. Garage ceilings is very low, if your vehicle is higher than 6 feet you will have problems parking. I’ve been to Gatlinburg a few times, but never booked at this location, not saying/knowing if these are ongoing issues with the property however, these were a few problems I ran across. Again, the front desk staff was nice. "

"We stayed 2 nights at the Glenstone Lodge. Parking was convenient and it is close to parkway. A short walk there but it is uphill on the way back. Check in was quick and the staff was helpful and friendly. We stayed on the 3rd floor not in the pool area. They do have several rooms that open up to the indoor pool area if that’s a preference. None of the vending machines worked for sodas but they were handing out free lemonade in the lobby. We ordered pizza from the restaurant in the lobby it was pretty good but a little pricey. The pool was nice but needed cleaning and the hot tub was inside the pool so all the pool water was splashing in it making it cold. The hotel was clean but a little dated overall worth the money and in a great location a little off the parkway but within comfortable walking distance. Would definitely stay again"

"We booked this stay specifically for the water park and proximity to the national park. We were happy with the proximity to the park and the room matched description. Unfortunately room smelled like marijuana through the stay. It is is not clearly stated but the waterpark is NOT included. It would have cost our family $130. It was a small waterpark and we chose not to spend this amount of money for what was offered. We did attempt to visit the outdoor pool which was nicely heated. The pool snack shack was not open despite being told it would be open during these hours. The pool area also heavily smelled of marijuana. We ordered pizza for in room delivery our first night. Had we known it would be 90 minutes for pizza to arrive would not have done this, the kids were already asleep when it arrived. The pizza was good though. Overall we would not stay again. "

"Everything was flawless, we will stay again. "

"It was a nice experience got bed great hottub just great all around. The only complaint is we were told the cafe would be open daily 7 to 2. It wasn't. We were there Monday Tuesday Wednesday and Thursday morning it was never open. Getting breakfast in Gatlinburg is an act of Congress you wait half your day waiting in line to get in anywhere. I was hoping the hotel would of had something and they had nothing other than that it was a great stay."

"The national park was probably 15 or 20 minutes out depending on which area of the park you’d want to explore. My biggest issue with this property was the cold floors that was due to the doors not sealing properly , you could feel the cold draft "