El Monteon Hotels from ₹3,675

"We have a beach front view and the service was great. Room service was fast and all staff was attentive and respectful. Best Hard Rock I’ve ever stayed in."

"The pool was great and nice size rooms on ocean front. The beds are horrible. If you like sleeping on a very hard firm bed then you will love it. I couldn’t get comfortable the whole time I was there. I would recommend new mattresses."

"One thing we liked most about the hotel was that it was very clean. You would see people cleaning, sweeping, mopping everywhere. The food wasn't that great. What you get at the restaurants are also served in the buffet. The restaurants were FCFS, so you would need to wait in line to get a table before the restaurant opened. The hotel is really big. It is quite a walk from the rooms to the pools and even further to the beach. There are 5 elevators but they are all beside each other. So getting from your room and to the pool is far. The beach is great but they do not provide an umbrella (you can rent them for 300 mxn a day). There were lots of loungers around the pool, we never had a hard time getting seats. For drinks you had to go to the bar to get them. There isn't poolside servers. One day they had a drink cart but had limited drinks. We wished there were servers instead of having to walk and wait in a line (especially with kids). The kids area is great for kids 5 and under. The splash pad was under construction when we were there. We felt the kids area was the only space that lacked cleanliness. The hotel was recently renovated (December 2025). The rooms were updated and clean. Drinks & mini bar in the rooms were included. They also had lots of night shows (for kids as well). Overall decent place to stay. If the food was better we would go back. This was the most disappointing part of our trip."

"staff was great. check in staff were dismissive and rude"

"Our suite was clean, though there were a few small things that could use attention. Overall, everything was okay. The staff experience was mixed—some employees didn’t have the best attitudes. It may have been due to the heat, but regardless, customer service should remain a priority. Guests should still feel welcomed and treated well. The resort is definitely family-friendly. The kids had a great time and really enjoyed themselves. The pools were clean, and the bartenders did an excellent job keeping up with the crowd, which we appreciated. Overall, the main area for improvement would be ensuring that all employees provide better, more consistent customer service. "

"My only complaint is my room was not refilled with bottled water. The sign on the mini bar said it was restocked every 2nd day, on day 4 I had to call and ask for it."

"Los Picos Bucerias was awesome. We stayed on the 6th floor hotel room overlooking the ocean and enjoyed the views and amazing sunsets. The restaurant was excellent and the drinks were great by the pool. We would recommend this hotel to anyone. This hotel is a short walk to Bucerias market and many excellent restaurants with great food choices."

"This place surprised me in a very good way! I read reviews and I was a little hesitant about it. I had a wonderful time at Dreams and Secrets. Service was excellent! Happy staff always w a great attitude! Food was great! All restaurants were delicious. All amenities were great. Staff way friendlier than Secrets Akumal for sure! I highly recommend this hotel. I will be coming back for sure. "

"Food was not the greatest- not all the restaurants were open every night- entertainment was minimal- overall was not clean."