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"We don't feel this Riu should be a "Palace". It's not up to Palace standards that we've been to in Mexico. Staff barely speaks any English. Take a look at the pools in the evenings. They are filthy and weren't cleaned during our five day stay. There was mold on the walls of our family suite. We have no reason to return to this resort!"

"We were on the 3rd floor and our AC was set to the lowest temp of 15 degrees Celcius, however it was very hot in our room and it felt like 75 degrees. Our toilet wouldn’t flush for the first 48 hours, but thankfully the staff was able to fix it. On our last night the resort experienced a power outage around 5 am cutting out the air conditioning. Other than these few hiccups we had an amazing stay! The beach was by far the best amenity. The buffet wasn’t great but the restaurants were fantastic (just make sure to make a reservation). Staff was very friendly and we made friends with many staff members! The resort grounds was gorgeous and very well maintained. We had a wonderful stay and would visit again!"

"Clean room, staff around hotel were amazing. "

"Food wasn’t all that but the staff made the trip so much fun. Beaches and pool we’re clean and didn’t have alot of people so it was easy to relax."

"Flights cancelled by airline, hotel refused to refund first night missed. "

"The resort and rooms were cockroach infested. They upgraded us to a family suite and it was just worst, we entered our room after the late night magic show to roaches running from the light. They were on the floors and walls. The rooms were filled of mold, even the pillow had mold. The bathroom fixtures are over caulked with mold and hair in the tub and sink. The pullout coach had debris on it. We left the hotel after the first night and would have left sooner if we felt secure leaving at 2am after staff was not helpful. The hotel staff was lagged in their response and had nothing to clean except a broom ( to pick up the roaches we killed). We were also on the first floor and it rained so we also had centipedes. The rooms smelled like a wet mop, and had peeling paint. Highly recommend reconsidering staying here. We moved to another hotel. They didn't refund anything after showing proof of the events and was fully aware having me at their desk til 1 am, they were not helpful. "

"My stay at this hotel was overall very pleasant. The cleanliness was acceptable throughout the property, and I appreciated that the common areas and rooms were consistently maintained. The staff truly stood out—they were friendly, welcoming, and always ready to assist, which made the experience even more enjoyable. One of the highlights was the 24-hour bar offering fresh food at all times. It was incredibly convenient and added great value to the stay. Additionally, the kids’ areas were excellent—always secure, clean, and supervised by friendly staff, which made it a comfortable environment for families. Overall, a solid experience with great service and family-friendly amenities."

"Staff and service were excellent. "

"Everything was good"