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"We recently spent 3 nights at Excellence El Carmen, and the entire experience was nothing short of amazing. From the moment we arrived, the staff made us feel so welcome and taken care of. Everyone was incredibly friendly, professional, and always ready to help with a smile. One of the highlights of our trip was dining at Basmati Restaurant, where we enjoyed some truly delicious Indian food. A special shout-out to Chef Sidharth, who was not only an excellent chef but also one of the most warm and welcoming people we met during our stay. His hospitality and attention to detail made our meals even more special. The resort itself is beautiful, relaxing, and well-maintained, making it the perfect escape. We left with great memories. Highly recommended for anyone looking for top-notch service, comfort, and amazing food!"

"The staffs and service are good. The property is safe and clean. "

"The staff were all wonderful and nice! A few of the restaurants were closed so that was disappointing. "

"The room was not clean as the community areas"

"Everything was excellent, highly recommend!"

"Need some renovations but it’s kept good"

"n/a"

"During our recent family visit to the Hard Rock Hotel and Casino, we had a very good experience, making it a standout destination. The property captures the iconic rock-and-roll theme with bold décor, lively music, and a vibrant atmosphere that keeps the experience exciting from check-in to check-out. One of the strongest features of the property is its diverse and high-quality dining options. We could choose from a variety of restaurants with great consistency in food quality, presentation, and flavor. Even the buffet and quick-stop cafés are maintained at a high standard, with fresh selections, well-stocked stations, and clean environments — not always a given at large resorts. The customer service is consistently excellent. Employees are friendly and genuinely focused on making each guest feel welcomed. The hotel offers a vibrant and well-rounded lineup of activities and entertainment to suit all types of guests. The kids loved the water park and the resort-style pools, where we could enjoy daytime events. Retail shops, bars, and lounges round out the experience, making it easy to stay entertained and engaged without ever leaving the property. The guest rooms are clean, spacious, and offer comfortable beds, but some elements — particularly the bathrooms and showers — are showing signs of age. Showers are functional but lack modern features and could benefit from a remodel. Overall, the hotel delivers an exciting, well-rounded resort experience."

"The resort was a lot of fun, the poolcgood time… "