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"Staff was good"

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"The room was clean. "

"Este hotel superó nuestras espectativas desde la llegada con el front desk. Excelente personal, amabilidad, super limpia la habitacion, las áreas verdes y comunes muy bien cuidadas y super limpias. Las piscinas, las actividades nocturnas, la comida, en fin VOLVEREMOS. El equipo de animación muy bueno tambien, en especial el joven conocido como chipping hammer."

"Brutal lo recomiendo"

"Room was nice, plenty of space for two adults two teens without getting a big suite. Staff was super friendly and helpful. We did have trouble with our bracelets getting into room the first night but after that no issues. Pool and beach seats do fill up fast, going out early to snag a seat seemed to be the norm, after first day we would go out early and then have breakfast at Panama or isla market right near pools. Also we sat in the sand one day as we didn’t see any chairs, within 5 minutes staff came over and got chairs for us! Honestly such friendly staff. Love the coffee shop open 24 hrs, easy to get coffee, water, juice, pastries or sandwiches. The beach is stunning! Even with red flags you can go in to your knees/waist and have fun in the waves. Water is beautiful and only saw seaweed one day. Tons of beach space and compared to some tropical beaches you don’t have to dodge a lot of vendors trying to sell stuff. I have seen reviews where you were pressured to sit in timeshare pitch but that never happened to us. Only word of advice for checkout is that if you charge anything to room you have to stand in a LONG line at other end of building ( not where you check in). If there are no charges you can do express checkout. So leave extra time or just pay by cc for any extras. Line moved faster than we thought though. All in all great time!"

"Yes very comfortable "

"Premium room wasn’t very clean, or ever dusted. Hard to get waters for your room or get your fridge restocked. TV was broken and I called and they never came to look at it. The workers knock very fast on the door and then just open it. The food was extremely terrible, especially the buffet. I got food poisoning and it ruined 3 days of my trip. Lived off of French fries and fruit. Buffet and restaurants are very unsanitary. Poolside service never brings you anything you order from them. The smell in the buffet will make you want to throw up, and then once you see the food you probably will throw up. The mini golf is awful, there’s no turf, it’s concrete so your ball will never stop rolling, and they don’t clean it so there’s bird poop all over it. You have to pay extra to do any other activities other than sit by the pool or beach. The grounds and pools were kept well cleaned. Overall not a good experience at all and I would highly recommend going somewhere else. "

"Cuarto limpio Todo bello Excelente servicio Excelente comida Todo todo todo"