Search Hotels with smoking rooms in Downtown Richmond

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "

"Hotel was very clean and staff were all very nice"

"Great location. Room spacious and clean. Bed and pillows very comfortable. Staff friendly. We didn’t use any amenities. I wish breakfast went until 10 especially for a Sunday. It was done by 9:30 so we didn’t get a chance to eat at the hotel before getting on the road. "

"Did not use the shuttle or the A/C. Room was very clean and staff pleasant. "

"Apparently if you don't show up by 9PM they give your room away to someone else. They did this to me. I ended up having to drive an hour away to find somewhere to sleep. Be warned - a reservation here, even if you've paid in full, doesn't mean they won't give away your room in a heartbeat if they get busy. Horrible experience. "