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Super friendly staff, with great knowledge of local area and Venice as a whole

The hotel arranged a private water taxi for us from the airport, which was a perfect way to arrive. On arriving at Ca Maria Adele our hotel room was lovely with a dressing area and spacious bathroom, the hotel staff recommended and made reservations for our evening meals twice and the restaurant was wonderful. We enjoyed our complimentary breakfast and would cannot fault this beautiful hotel and it's amazing staff.

Having just spent five days in Venice - this hotel is situated on the heart of the Grand Canal. The staff were fantastic, the location was superb and the hotel was excellent

Very good property on the banks of one of the canals. Easy to get to from the airport (via water taxi). Staff all very friendly and welcoming. Room was spacious and comfortable. Inclusive breakfast was tasty and plentiful. Great location to walk around Venice and get to the train station to leave.

Beautiful hotel & it's in a great location for Rialto Bridge & St Mark's Square so we would highly recommend. There is a free shuttle bus/water taxi from hotel pier that takes you to Murano where you are shown how they make the Murano glass. You are then shown round a very beautiful but expensive showroom. They then show you to the gift shop if you don't make a purchase but there is no obligation to purchase anything. Only down side to hotel was that you had to pay to go in the spa (€25...

Beautiful Hotel, lovely staff, great food - especially breakfast which is second to none. Good Wi-Fi. Location is perfect for sightseeing, lovely walks and water buses to hand. Easy to reach from the airport, and railway stations. One of the pleasures is to sit outside with breakfast, dinner, coffee or a drink and watch the people pass by.

Hotel, organised transfers to and from airport, incredibly efficient both instances, Check in very fast, reception took us to our great room. We asked for assistance with reservations and site seeing and the staff were always willing to assist Excellent service in bar and cafe, An expensive hotel, but you get what they advertise withiut exception, Absolutely brilliant. Pity more hotels were not like this

From the moment we arrived at The Gritti Palace we were treated like royalty. From the second you arrive at the canal entrance of the hotel you know it's going to be special. It's the most beautiful and imposing, gothic building with a private terrace perched on the canal which belongs on the Cote d'azure. Perfect for lunch and dinner, or just an afternoon drink. The staff are all incredibly helpful and knowledgable and nothing is too much trouble. Unlike hotels like the Danieli, the Gritti...

Upon our arrival we were warmly greeted, shown a delightful room and coffee was brought up, even though there was coffee making facilities in the room. On the way to our room we were also acknowledged and greeted by a member of staff who as dealing with the laundry. This level of courtesy never diminished throughout our stay. Advice and directions were given freely by very well trained and polite staff

Amazing interior and a beautiful building an Amazing time . Would definitely recommend to my friends . We caught the ferry across from Croatia which took 4 hours but well worth the trip . Stayed in Venice for 2 nights it was fantastic .

Amazing location, our room was upgraded without asking, no problem with extending our checkout time, friendly and most helpful staff. Breakfast could be taken on a terrace garden overlooking the grand canal, what more could you ask for.

Fantastic Propery, location great and the staff are amazing!

We have stayed in many nice hotels in Venice but Charming House is certainly our favourite - all the comfort of the larger hotels, but much more personal and indeed 'charming'! For our 4 nights, we were given an upgrade to a 'charming' room in the DD694 annex (about a minute's walk from the main hotel). Our room (and all of the public areas of the hotel) was beautifully decorated and equipped. We had a wonderfully comfortable bed, a coffee machine that actually made decent coffee, wi-fi that was...

We chose this hotel because of being in San Marco district but not too close to the noisy sections. We were in the Rococo room – beautifully furnished, (loved the murano chandelier) and the first hotel we have stayed in Venice which has comfortable chairs for sitting in the evenings!! Also silver velvet walls and huge mirrors. The view was into the street, but this didn’t bother us at all. Coffee and tea facilities were also great, and most unusual to get this in Venice. Bathroom and...

I BOOKED THE CA' SAGREDO HOTEL FOR MY WIFE JO AS IT WAS A SIXTIETH BIRTHDAY PRESENT FOR HER AND OUR FIRST TIME TO VENICE. THE HOTEL STAFF WERE JUST SO FRIENDLY AND MADE US FEEL SO WELCOME THEY COULD NOT DO ENOUGH TO MAKE OUR STAY A MORE MEMORABLE ONE ! LAURA WAS WONDERFUL AND SO FRIENDLY AND HELPFUL THANK YOU LAURA . THE DINNER AT THE RESTAURANT WAS EXCEPTIONAL WITH FABULOUS PERSONAL WAITER SERVICE. THE ROOMS WERE CLEANED DAILY TO AN EXCEPTIONAL STANDARD AND TAKING CARE OF PERSONAL ITEMS...

I booked to stay at Ca' Pagan just a week or so before going to Venice and chose it due to its good reviews and also the gorgeous look of the hotel. We were given the Marco Polo room which was lovely and had a nice big bathroom with a nice walk in shower. The decoration of the hotel was beautiful with luxurious marble, glass and fabrics everywhere and it was a very comfortable stay. The staff were all lovely- from the receptionists to the breakfast staff who kept breakfast open for us even...

Everything about the Centurion Palace is excellent. The hotel is beautiful, the staff are fantastic - helpful; friendly and courteous and the whole experience is luxurious. We enjoyed our stay so much last year we returned again for 10 days this year and it was even better. A wonderful experience!

The staff are relaxed and nothing is too much trouble. The breakfasts are great with fantastic views. There are seating areas to relax if you want to chill out. I have stayed in venice many times and this is my second stay at M & G. It's definitely my favourite hotel.

Wonderful hotel within easy walking distance of all of the sights in the City - this was our third visit over ten years. It gets better every time!