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"Very disappointed from our stay at the Village. "

"Out of our 6 day stay we had to ask for our rooms to be made first 3 days and finally someone did on 4th day. Had to constantly ask for room service for out of stock supplies. Mould in air conditioner. Was reported at front desk and nothing happened"

"Request high floors. Do not want 5th, 6th floor. We had 6th floor ocean view. Half the view you only see ugly roof. We requested a different room. Got it the next day. On 11th floor. Way better. Higher the better for ocean front views. Rooms are dated. Our first room had a funky unpleasant smell too. Pool is small. And crazy expensive valet (only option) at $60USD per night. And ridiculous “resort fees “ at $55 USD per day. But this seems to be common is a lot of US hotels. ? Staff were very nice. Location is great. Across the street from beach. Enjoyed our 11th floor lanai. Unfortunately we were also here during the 2nd big storm. So our week vacation, we only got 1 day without rain. "

"Extremely long walk to front desk. Extra costs was not listed sink water tag hot and cold water cannot be adjusted. Air cond airflow is too cold "

"So happy with our week long stay. From proximity to main road, cleanliness, size of standard room, two pools, jacuzzi, and being steps from the water this place was perfect. Check in/out process was simple and staff was so very friendly. They have free self and valet parking, free bike rentals on a first come first served bases, free yoga in the morning, and filtered water refill stations. One last thing this place is walking distance from coconut market place which has restaurants, shops and best of all an ABC store! It's also walking distance from Napali brewing, passion bakery cafe and other great places!"

"Hot tub not working, elevators not working"

"My wife and I came to Waikiki for her Birthday and our 25th Wedding Anniversary. The Hotel Greeted us with a lovely gift and an excellent room on the 31at floor. What an amazing view of Diamond Head! The room was vleaned and aupplies refreshed daily. The Adults Popl and HotbTub were absolutely wonderful. The location is also excellent for all.of what you might want to do."

"We had an excellent stay at the hotel. Everything was wonderful, and we truly enjoyed our experience. The staff was great overall, especially at the VIP lobby — we loved that concept. Having access to a better view and a larger room made our stay even more special. The food was also outstanding. Both breakfast and dinner were delicious, and we don’t want to forget to mention the amazing snacks available throughout the day. The only aspect we would like to mention as an area for improvement is the pool service team, particularly those in charge of towels and umbrellas. Unfortunately, our experience with them — especially with Max — was not pleasant. The attitude often came across as arrogant and unhelpful, and it seemed like every request was treated as an inconvenience. We were traveling with a teenager who required some additional assistance due to using crutches, and sadly, the team did not show the level of care, kindness, or accessibility that we expected in those circumstances. We hope this feedback helps improve the overall guest experience, as everything else during our stay was truly exceptional. "

"Good place only troubles were parking because there no where to park unless you Valet. And only 2 elevators in main tower. Makes things slow"