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"Beautiful property, like staying in amongst the rainforest. We took the night hike (extra$) and saw some cool stuff. The larger pools are family pools with 2 smaller ones for adults only. Food at the bar is expensive ($27 USD for a club sandwich) . They do 1 hour happy hour each night. Overall, the setting and resident sloths make it special."

"Absolutely beautiful gardens! People work constantly to maintain the gardens, assist you in any way (we locked ourselves out of our own safe 3 times!! They never complsined"

"Pools clean and grounds very well maintained, we had a beautiful room, just smelled moldy so we had to air it.very environmentally cautious and responsibly, no disposable anything, everything energy efficient and conserving resources, everything reusable, clean, we really liked that! Food was very good, enough variety. Staff very nice and always cleaning, working, refilling, picking up, asking what you need but in a discteet way. Not even 1 bad experience with staff interaction. I will definitely come back with family."

"The executive level was so worth it. I highly recommend. I will say that despite the beauty of the grounds everything was super expensive. 1 standard margarita with house tequila is $17 but because I changed tequila to mezcal I paid $31. That’s so ridiculous. The food and merchandise at the hotel was also very expensive. Expect prices to twice as high as in the US. "

"This is my second visit to this lovely property. It truly has everything I need for a wonderful tropical vacation!"

"We found a tiny dead warm on the bed."

"Always a nice hotel to stay at. Good sized Clean rooms. Staff is always helpful and friendly. Nice outdoor pool and sitting area. Good breakfast buffet."

"The hotel and spa areas were clean and beautiful and the air conditioning was perfect"

"From the moment we arrived at the hotel, the staff were super unfriendly & not helpful. They did not make eye contact. We asked several staff members where we could find towels & they could only point towards the massive pool. The beach is completely full of people selling things like nothing I’ve ever seen & the vendors are very aggressive in soliciting you. The pool is extremely uninviting with cups and trash left around the pool and the bathroom unusable because it was so dirty. This hotel does not meet normal Westin standards. Thankfully we were able to move to the W next door where everything was wonderful, clean & the staff were amazing and friendly. Rosa made the moving process extremely difficult since she was trying to charge us twice after we were told we would get a full refund for the Westin. Luckily, it was straightened out by the helpful staff at the W. During our stay at the W, we ran into guests of the Westin who were buying day passes at the W for all of the same reasons as noted above - right down to the towels,"