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Hepburn Spa Retreat

Photo gallery for Hepburn Spa Retreat

Featured image
Outdoor pool
Balcony
32-inch flat-screen TV with satellite channels, TV, fireplace
32-inch flat-screen TV with satellite channels, TV, fireplace

Overview of Hepburn Spa Retreat

Hepburn Spa Retreat

5 out of 5

3.7/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Spa
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
20-22 Mineral Springs Crescent, Hepburn Springs, VIC, 3461

Explore the area

  • Popular LocationHepburn Bathhouse & Spa2 min walk
  • Popular LocationHepburn Mineral Springs Reserve5 min walk
  • Popular LocationHepburn Springs Golf Course16 min walk

Choose dates to view prices

About this area

Hepburn Springs

Located in Hepburn Springs, Hepburn Spa Retreat is in the city centre and in a regional park. Hepburn Bathhouse & Spa and Hepburn Springs Golf Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hepburn Mineral Springs Reserve and Wombat Hill Botanic Gardens. Don't miss out on a visit to Lavandula Swiss Italian Farm. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Hepburn Bathhouse & Spa - 2 min walk
  • Hepburn Mineral Springs Reserve - 5 min walk
  • Hepburn Springs Golf Course - 16 min walk
  • Laurie Sullivan Reserve - 3 min drive
  • Convent Gallery - 5 min drive

Getting around

  • Daylesford Station - 6 min drive
  • Melbourne Airport (MEL) - 76 min drive

About this property

Hepburn Spa Retreat

5-star luxury hotel near Hepburn Bathhouse & Spa
Along with a full-service spa, this smoke-free hotel has an outdoor pool and massage/treatment rooms. Self parking is free. Other amenities include a garden. All 10 soundproofed rooms feature DVD players and minibars. Kitchens come with fridges and ovens, and guests will also find upscale touches, such as private spa tubs and fireplaces.
Hepburn Spa Retreat offers 10 forms of air-conditioned accommodation with private hot tubs and fireplaces. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower. 32-inch Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include minibars and coffee/tea makers.

Recreational amenities at the hotel include an outdoor pool.
Hepburn Bathhouse & Spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Parking and public transport

  • Free self-parking on site

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • DVD player
  • Full-sized fridge
  • Kitchen
  • Microwave
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • No lifts

Guest services

  • Front desk (limited hours)
  • Luggage storage

Languages spoken

  • English

Outdoors

  • Garden
  • Terrace

Spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Hairdryer (on request)
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • DVD player
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Fridge
  • Hob
  • Toaster

Outdoor space

  • Balcony

More

  • Fireplace
  • Iron/ironing board
  • Private hot tub
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 75

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
The check-in location differs from the property location; to check in, go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: AUD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hepburn Spa Retreat Hotel Hepburn Springs
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat Hotel Hepburn Springs

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 14 out of 40 reviews
5 - Excellent 35%
Rating 4 - Good. 12 out of 40 reviews
4 - Good 30%
Rating 3 - Okay. 6 out of 40 reviews
3 - Okay 15%
Rating 2 - Poor. 5 out of 40 reviews
2 - Poor 13%
Rating 1 - Terrible. 3 out of 40 reviews
1 - Terrible 8%

3.6/5

Cleanliness

3.7/5

Staff & service

3.3/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Liked: Staff & service, room comfort
High quality villa,luxurious shower,very comfortable bed. Gift pack of muesli,spa water and chutney a nice touch on arrival. Does need some touch ups as sink plug not working and walls need paint touch up.
Stayed 2 nights in Aug 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Just a few problems with broken blinds and lack of tile strips and finishes. Broken blinds over bathing and showering area therefore should have been fixed before occupancy. As the broken pieces were on floor the staff would have been fully cognisant of these problems.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, luxurious spa bath, lovely atmosphere. Really comfy bed. Just took a little while to warm up when we first arrived.
Stayed 2 nights in May 2021

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Modern apartment that could have been far more worthy of its nightly rate if the rooms were serviced each day, the spa plug didn't leak causing water to spray across the room and heater in the spa worked. Quite a bit of mould in the shower that could be tended to. Foxtel did not work and when we arrived the room was like an ice box and we didn't want to get undressed to have a shower.
Stayed 2 nights in May 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service
Didn’t like much at all bad experience Dirty room things broken not repaired
Stayed 1 night in Mar 2021