Search Hotels Near Cruise Ship Terminal, Puerto Vallarta

"They cleaned our room every day but not as clean tho. If the sheets are dirty they will keep them the same and won’t change them Staff : some of them are really sweet and some are so disrespectful and they don’t care about you they just see you as money. Food: it’s not bad but every day exactly the same food so it was so tiring and you can’t eat for a full week in there. You have to go eat out of the resort once a while so you’re not tired of the same food. "

"The staff were extremely friendly every day. The customer service lady was so helpful every day. Buffet was actually quite good. The restaurants were god and the tuna at the fish house was perfect. Close the marina and golf course. Great stay. We may be back!"

"The property itself is very beautiful. But the rooms are very poorly maintained. We did not have any hot running water for our shower. The pool for the swim-up rooms (2) that we reserved was very dirty very poorly kept chipped tile, uneven steps. The kitchen staff was absolutely wonderful but the receptionist that greeted us was very unpleasant. (Alex) he did explain how to make the reservation for the restaurants on the property. We arrived at 1:30 and and had asked for early check in and was not allowed to go to our rooms till after 4:30 . "

"The poolside bar was good. Rooms were cleaned upon request and they did a good job. Staff were nice. "

"Great resort, true 5 stars"

"Experiencia muy decepcionante y lejos de justificar el precio. Llegamos puntuales al check-in y desde el inicio hubo insistencia incómoda para asistir a un “desayuno” promocional. A los 30 minutos intentamos reservar cena y ya no había disponibilidad. En el restaurante, de 4 platillos, 2 no estaban disponibles y faltaban básicos como papas a la francesa y aguacate. La calidad de alimentos, muy baja. Para cerrar, el balcón estaba sucio, con muebles llenos de excremento de palomas, evidenciando falta de limpieza por días. En general, pésima experiencia y muy mala relación calidad-precio. No lo recomendaría. Hay mejores opciones por casi el mismo precio."

"The staff needs to improve the way they treat the customers, suggestions for the hotel please add signs with the time that snack bar, pool, the bar for the alcohol drinks is open-closed, and remember that customers go to the hotel to have a great time since that they are spending they money. "

"Yes clean "

"Resort was very quiet past 10pm. Staff was extremely friendly and kind. Food was decent from what i tried but we mainly ate off the resort. The pool gets packed and more chairs would be useful but overall great stay. Would come back here"