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"Room was fine but the room we got had the tv facing the side of the bed. We had to sit off the edge of the bed, swivel our heads (which strained pur necks) or sit at the table in uncomfortable upright chairs. The reception staff, concierge and especially the housekeeping staff, were good. The low point of the stay was our dinner at Oscar's. What i remember of the once very good restaurant is now a third rate version of its old self. The food: generally so-so to bad across the board. Either overcooked (vegetables; noodles stirred to rubber), undercooked (rendang not braised long enough), badly handled (bbq very underwhelming; roast beef station staffed by someone who cant handle the fork and knife needed to slice the meats; aglio olio was mangled--the same beef station staff member couldnt do pasta either, with the dish a soggy watery mess, no discernible taste). Overall the food was deceptively appetizing. Once you taste it, you realise the original Oscar's doesnt exist any more. Staffing: management really needs to look seriously here. Servers and wait staff impact the dining experience. You need to have properly trained staff. Have the proper care of training your new Nitec recruits. Overall Oscar's needs a major overhaul. Its $88 for the buffet, not twenty bucks. Management needs to taste assess and train. My cup of coffee shouldnt have arrived half sloshed on the saucer. "

"Amazing stay and service. Staff were very friendly and helpful!"

"During our recent stay at the Jen Orchardgateway Singapore, we were thoroughly impressed by our experience. The hotel boasts a prime location right in the heart of Orchard Road, making it incredibly convenient for shopping and dining. From the moment we arrived, the friendly staff made us feel welcome and attended to our needs with genuine care. Their warm hospitality really enhanced our stay. The amenities at the hotel were top-notch, featuring a stunning rooftop pool and a well-equipped gym. We particularly enjoyed the breakfast, which offered a diverse selection of delicious options. However, it's worth noting that breakfast timings can get quite busy, so plan accordingly to avoid the rush. Overall, I highly recommend the Jen Orchardgateway Singapore for anyone looking for a great hotel experience in a fantastic location!"

"Foood could have been better."

"Very small room. Tight spaces without a closet."

"The venue was clean and well presented. Staff were very pleasant and helpful. Great location. Would definitely recommend."

"The check in was a bit slow, and I got sent to the wrong elevator bank, but apart from that the staff were very friendly and helpful. I wasn't a big fan of the room, which was quite small, and I couldn't get electronics to work properly. The breakfast buffet was decent. Plenty of good amenities, including pool, restaurant, laundry, and gym. The location is nice, close to the river walk, or else not far from the subway."

"Reasonable hotel, located centrally"

"Staff were amazing, genuinely friendly and caring. Rooms really clean. Great room service and location of the hotel. Fabulous views and amazing club lounge. The breakfasts were really good, had a bit of everything to start your day and plenty of it. The pool was lovely."