Cathedral City Marketplace

1 Star — An Unacceptable Experience and a Complete Failure of Hospitality I’ve stayed at many hotels over the years, but rarely have I encountered such an astonishing lack of professionalism, courtesy, and basic customer service. Despite having a reservation through Expedia that we were required to pay for, we were never even allowed to check in. We spent approximately 45 minutes patiently trying to find a reasonable solution. Rather than demonstrating any willingness to resolve the situation, the person representing the hotel became increasingly incapable of maintaining a professional conversation. The most disturbing part? We were ultimately told to leave because we were supposedly a “threat to his safety.” Apparently, attempting to have a conversation and asking for a reasonable resolution was enough to warrant that accusation. Let that sink in. We were paying guests, denied accommodations, spent 45 minutes trying to resolve the issue, and were then treated as the problem. Hospitality is not simply about providing a room. It’s about professionalism, accountability, and treating people with basic dignity and respect. Unfortunately, this establishment failed at all three. What makes this experience particularly troubling isn’t that a problem occurred. Problems happen in every business. It’s how management chooses to handle them that reveals the true character of an establishment. I would strongly encourage future guests to consider this experience before booking. A r

I loved my stay here. The property is beautiful, relaxing, and full of character. The main swimming pool is especially nice for lounging and grabbing a drink. The drinks were good, although I did think the prices were overpriced, but that is to be expected at a resort. Because the property is older and historic, some of the rooms still have dated closets, cabinetry, and finishes. I think those areas could definitely use some updating, especially for a hotel considered to be at this level. Other than that, I had a great experience. The staff was wonderful, the location was peaceful and beautiful, and I would absolutely stay here again. Just keep in mind that room rates can vary dramatically depending on the season and when you book. I paid a little under $400 per night, but I’ve seen rates go over $500. Personally, I don’t think the rooms themselves quite justify that higher price point, although I still really enjoy the hotel and appreciate its historic charm. Parking was very convenient. There is an additional fee, but I was able to park close to my room and never had trouble finding a space. Overall, I really enjoyed my stay and would happily return.