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Reviews of Sutherland House Victorian Bed & Breakfast

4 out of 5
Sutherland House Victorian Bed & Breakfast
3179 NY-21, Canandaigua, NY

Reviews

10

Exceptional

Rating 10 - Excellent. 78 out of 85 reviews" "
Rating 8 - Good. 6 out of 85 reviews" "
Rating 6 - Okay. 1 out of 85 reviews" "
Rating 4 - Poor. 0 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marjorie A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our stay at this historic Victorian inn, which has been upgraded to include every modern convenience while maintaining its charm. Complimentary snacks, soft drinks, coffee & tea were available at all times. And the freshly made gourmet breakfast was amazing!
Stayed 2 nights in Mar 2024
Response from S&M on 30 Mar 2024
Thank you so much for the kind words. We are so happy you enjoyed your stay. Please come back soon and remember direct bookings are cheaper for guests!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, breakfast and decor were amazing. It was nice to have the ice, books, games and movies available. The breakfasts were extraordinary! The shower head might need to be changed out, it felt like needles because it came out unevenly. However, the jacuzzi was very relaxing. The ceiling fan kept the room comfortable. We enjoyed the fireplace. It would have been nice if they had replaced the cookies and muffins for our second night, but they were nice when we arrived. Thank you.
Stayed 2 nights in Mar 2024
Response from Sam & Maria on 8 Mar 2024
Thank you so much for the fantastic review. I wanted to let you know, we take your recommendations very serious and want to make the next persons stay even better. We went ahead and replaced the shower head in that room to ensure that doesn't happen again. Thank you so much, we hope to have you back soon

10/10 Excellent

AnnMarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Sutherland House. The 4 course breakfast was amazing. The house was gorgeous and very well maintained. I will definitely be booking here again.
Stayed 2 nights in Feb 2024
Response from Sam & Maria on 1 Mar 2024
Thank you for staying with us! We're glad you enjoyed it. Looking forward to seeing you next stay!

10/10 Excellent

Ruth Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam & Maria on 21 Feb 2024
Thank you so much for the fabulous review. Please come back!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole visit was a gem. We will recommend it to others.
Stayed 1 night in Jan 2024
Response from Sam & Maria on 21 Feb 2024
Thank you for staying with us. Please come back!

10/10 Excellent

Dort

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sam & Maria on 8 Jan 2024
Dort, Thank you so much for the review. We really appreciate it

10/10 Excellent

brenda l

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean
Stayed 1 night in Nov 2023
Response from Sam & Maria on 7 Nov 2023
Brenda, thank you for the review. It helps us out so much!

10/10 Excellent

E

Stayed 1 night in Oct 2023
Response from Sam & Maria on 12 Nov 2023
Thank you so much for the review!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This bed and breakfast was beautiful and spacious. The owners were fabulous. It was easy to check in and the room was comfortable. The breakfast was 5 star!! Far and away the best breakfast I’ve ever had! I’d definitely recommend it and hope to get this way again!
Stayed 1 night in Oct 2023
Response from Sam & Maria on 24 Oct 2023
Thank you so much, we would love to have you back!

10/10 Excellent

SUSAN, Rotonda West

Stayed 1 night in Oct 2023
Response from Sam & Maria on 7 Nov 2023
Thank you Susan of the review!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular!
This place is spectacular! Clean and spacious rooms and bed was most comfortable mattress we have 3ver slept on. Breakfast was creative and out of this world. Stay here. You'll love it!
Stayed 2 nights in Sep 2023
Response from Joey on 6 Oct 2023
Thank you so much! Come back any time!

10/10 Excellent

Lloyde

Liked: Cleanliness, staff & service, property conditions & facilities
As far as b & b's go, they thought of everything to make your stay as comfortable as possible.
Stayed 1 night in Sep 2023
Response from Joey on 28 Sept 2023
Thank you so much Lloyd, this review goes a long way to help us!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Joey on 23 Sept 2023
Thank you Linda, We would love to know how we could make the experience better for you next time?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2023
Response from Sam & Maria on 21 Sept 2023
Thank you so much for the wonderful review. It helps out our small business so much and we would love to have you back!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful night, very thoughtful and friendly people. The house was beautifully done inside and out.
Stayed 1 night in Sep 2023
Response from Sam & Maria on 5 Sept 2023
Thank you so much for staying with us. We appreciate the kind words!

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful two day visit at an elegant and romantic restored Victorian mansion. The utilities were modern and convenient but the decor and furnishings provided the historical elegance of the Victorian Golden Age. I would definitely book again during any future visit to Canandaigua!
Stayed 2 nights in Jul 2023
Response from Sam & Maria on 12 Aug 2023
Bryan, thank you so much for the positive review. We are so happy you had a good stay! Please come back anytime

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Sam & Maria on 11 Aug 2023
Robert, thank you so much for the positive review. Your kind review helps our family so much!

10/10 Excellent

Drew

Travelled with partner
Very cool old house, nicely restored. Close to CMAC arena for concerts. Excellent breakfast. The only suggestion would be to serve breakfast a bit earlier than 9 am.
Stayed 3 nights in Jul 2023
Response from Joey on 18 Jul 2023
Thank you for the kind words. We appreciate it! We have definitely considered bringing breakfast earlier.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We had a nice stay in this beautiful home. The bed and accommodations were very comfortable and clean. The breakfast was good and overall it was a wonderful experience we would do again when in this area.
Stayed 1 night in Jul 2023
Response from Joey on 18 Jul 2023
Thank you Jason!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I couldn’t recommend coming here enough. We had an amazing stay everything was clean, comfortable and the staff was very friendly. The breakfast the next day was phenomenal and the portions are more than enough.
Stayed 1 night in Jul 2023
Response from Joe on 10 Jul 2023
Nicholas, thank you so much for your review. We are so happy you enjoyed our stay!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joey on 1 Jul 2023
Thank you so much Ruth! We are happy you chose to stay with us!

10/10 Excellent

Ruth, York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The B&B was exceptionally clean and comfortable. Faye’s breakfast was outstanding!!
Stayed 2 nights in Jun 2023
Response from Sam & Maria on 18 Jun 2023
Thank you! We appreciate the feedback!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque place to stay In Canandaigua
Three course breakfast was amazing. Bed was very comfortable.
Stayed 1 night in Jun 2023
Response from Sam & Maria on 16 Jun 2023
Thank you so much. We are so happy you enjoyed our stay!

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Love the Breakfast
Stayed 2 nights in Apr 2023
Response from Sam on 22 Apr 2023
Marianne, Thank you so much - glad you enjoyed it!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful house and well maintained. The inn keeper was pleasant and very knowledgeable. Enjoyed our stay very much and highly recommend. What a great and memorable time.
Stayed 1 night in Mar 2023
Response from Joey on 24 Mar 2023
Eric, thank you so much for the kind words. It was lovely to host you two!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Joey on 24 Mar 2023
Thank you Dale!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, romantic weekend get-away
Stayed 2 nights in Feb 2023
Response from Joey on 28 Feb 2023
HI Corey, Thank you for the review

10/10 Excellent

INGRID

Stayed 1 night in Feb 2023
Response from Joey on 24 Mar 2023
Thank you Ingrid!

10/10 Excellent

Libby

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful House. The property owners were very Friendly.Breakfast was amazing. Soo good. The property was close to shops and restaurants. We had a wonderful stay. We will come back
Stayed 2 nights in Feb 2023
Response from Paul on 15 Feb 2023
Libby, thank you so much for staying with us! It was lovely to host you two.

10/10 Excellent

Joanne

Stayed 1 night in Jan 2023
Response from Joey on 24 Mar 2023
Thank you Joanne. We appreciate it!

10/10 Excellent

Charles

Stayed 1 night in Aug 2022
Response from Bob & Faye on 20 Aug 2022
Thank you for your comments and for staying with us!

8/10 Good

Marcia

Liked: Staff & service, property conditions & facilities, room comfort
I would recommend
Nice couple. Gave us a baggie bkft for early flight at departure
Stayed 2 nights in Jul 2022
Response from Bob & Faye on 13 Aug 2022
Thanks for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
A lovely home with beautiful grounds, lovingly maintained and spotless. Decoration definitely has that Victorian feel. We were warmly welcomed and felt right at home with many amenities. Breakfast was exceptional!
Stayed 1 night in Jul 2022
Response from Bob & Faye on 8 Jul 2022
Thank you for your comments and for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Bob & Faye on 8 Jul 2022
Thank you Robert! We appreciate you sharing your comments with other travelers.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely home and grounds. Excellent gourmet three course breakfast.
Stayed 2 nights in Jun 2022
Response from Bob and Faye on 10 Jun 2022
Lisa, Thank you for your comments and for staying with us!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was spectacular. Bob and Faye exceeded all expectations. Will definitely recommend to friends for an upstate getaway and we look forward to visiting again soon!
Stayed 3 nights in Apr 2022
Response from Bob & Faye on 3 May 2022
Chris, Thank you for your wonderful review! We're very happy that you enjoyed your stay. We hope to see you again in the future. Thanks again for staying with us! Kind regards, Bob and Faye

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic anniversary
This is our first time at a bed-and-breakfast and by far exceeded our expectations. We were celebrating an anniversary and they made everything perfect. The three course breakfast is to die for!
Stayed 1 night in Apr 2022
Response from Bob & Faye on 26 Apr 2022
Julie, Thanks for choosing Sutherland House for your anniversary celebration! We're happy that you enjoyed your stay, and the breakfast of course. Thanks again for staying with us! Kind regards, Bob and Faye

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place conveniently located. The owners are charming and helpful. Breakfast is excellent and designed for interaction and lively discussion among customers.
Stayed 1 night in Apr 2022
Response from Bob & Faye on 26 Apr 2022
Jacques, Thanks so much for your comments! We're happy that you enjoyed your stay. Safe travels, and perhaps we will see you again! Kind regards, Bob and Faye

10/10 Excellent

BRIDGET, ROCHESTER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at The Sutherland House. It was so classic and cozy. Every detail was considered. The hosts were so hospitable and the breakfast was delicious!
Stayed 1 night in Apr 2022
Response from Bob & Faye on 4 Apr 2022
Bridget, Thanks so much for sharing your comments! We're happy that you loved your stay. Thanks for choosing Sutherland House - we look forward to seeing you again! Kind regards, Bob and Faye

10/10 Excellent

Manuel

Liked: Staff & service, amenities, property conditions & facilities
The room and bathroom were very clean. The breakfast was excellent. The place was well maintained.
Stayed 1 night in Mar 2022
Response from Bob & Faye on 23 Mar 2022
Manuel, Thanks so much for your review. We hope to see you again in the future. Thanks for staying with us!

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our short stay at Sutherland House. We were given a tour of the house so we would know all the amenities offered and provided help with our dinner reservations. The room was very comfortable with those extra details that made our stay even more enjoyable. Breakfast was a wonderful experience and introduced us to delicious interpretations of traditional fare. A wonderful stay and we will recommend to our friends.
Stayed 1 night in Feb 2022
Response from Bob & Faye on 27 Feb 2022
Tyson, Thanks so much for your comments! We're so glad that you enjoyed your stay, and we hope to see you again! Kind regards, Bob and Faye

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hosts were gracious and warm, the room was very comfortable, and breakfast delightful.
Stayed 1 night in Oct 2021
Response from Bob and Faye on 10 Oct 2021
Thank you Michael! We hope to see you again soon. Thanks for staying with us!

10/10 Excellent

James

Stayed 1 night in Sep 2021
Response from Bob and Faye on 25 Sept 2021
James, Thank you for your review and for staying with us! We hope to see you again in the future! Kind regards, Bob and Faye

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience! Our hosts were terrific, food delicious, Victorian ambiance spot on… company of other guests at breakfast very enjoyable.
Stayed 1 night in Aug 2021
Response from Bob & Faye on 31 Aug 2021
Thank you Nancy! We enjoyed meeting you and F. We're glad you enjoyed your stay! Kind regards, Bob and Faye

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was a little high. Breakfast was excellent. Owners were very helpful. Many amenities available. Whirlpool tub was very relaxing. CMAC close by.
Stayed 1 night in Aug 2021
Response from Faye on 24 Aug 2021
Sandra, Thanks for your comments. We're glad you enjoyed your stay. Kind regards, Bob and Faye

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful. The breakfast was plentiful, delicious and very nicely presented. Faye and Bob were friendly and comfortable to be with. Our room was lovely. Will definitely stay there again.
Stayed 1 night in Jul 2021
Response from Faye on 13 Jul 2021
Thank you for your comments, and for staying with us! Kind regards, Bob and Faye

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My First B&B
This was my first experience staying at a Bed and Breakfast, I think this will be all I do traveling if possible, The Sutherland House was amazing , beautiful inside and out, The Innkeepers Bob and Faye were more than nice, they helped us out with restaurants and made our stay a very comfortable one, . The Breakfasts were amazing!
Stayed 2 nights in Jul 2021
Response from Faye on 8 Jul 2021
Linda, Thank you for your comments - we hope that staying only at B&B's will become your new passion! We enjoyed meeting with you, and we're happy that you had a wonderful time. We look forward to seeing you again. Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Victorian B&B provided a beautiful and relaxing setting. The breakfast was great and the hosts where very accommodating. Highly recommend a stay.
Stayed 2 nights in Jun 2021
Response from Faye on 23 Jun 2021
Thank you for staying with us!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Faye on 19 Sept 2020
Thank you for your comments and for staying with us!