Search Hotels Near Tim Hortons Iceplex, Rochester

"Terrible service... Terrible attitude... Front desk lady ( she didn't give me her name) super extra nasty. Manager name Angel is no help. I was kicked out of the hotel after staying there for 2 days and booking an extra shirt night because I came downstairs to sign the paperwork at 11:20 a.m. instead of 11:00 a.m. Never again. Most important thing is you need to see a chiropractor after sleeping on the mattress like they have. Stay away. "

"Perfect stay!! Breakfast was great! Staff was great and friendly! Definitely will be staying again!"

"Friendly staff"

"Hotel was very dirty. And on the last day I was there. They didn’t have hot water."

"Great breakfast, liked that there was good coffee 24hrs. Room was spacious and clean. "

"Breakfast could be better more verity "

"This property is under renovation. There is no microwaves in the rooms. There is only one in the hotel in the lobby."

" Very clean, wonderful staff "

"The best part was the breakfast, which had some type of hot eggs, breakfast meat and waffles each day along with staples like toast, cereal, yogurt and fruit. I would not have stayed here if I had realized it was pet friendly. We found dog food in the middle of the floor of our room and the carpet had dog hair throughout. Random hair on the bathroom floor and in the tub. The furniture was pretty beat. The mattresses were incredibly hard. The mattress on the pull out couch was incredibly thin and you could feel every spring. We had to request sheets and the mattress protector was covered in grass and mulch. We had to put down a $50 refundable deposit on the room to cover any potential damages. However, it seemed to be in a safe area and the rates were very reasonable. "