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"We just adored our stay here. We had a lovely new room. Our room was lovely, and the breakfast tasty. Staff were so helpful. I’m smitten with Bath and will return to the Francis. You can not beat this location."

"Everything we needed!"

"We enjoyed our stay, although we spent most of our time in the town centre. The hotel is very conveniently siuated, comfortable and has a nice luxury feel. There are some comments that it could use a refurb but we did not feel that was the case for our room, only in the lobby toilets did I notice some wear and tear. I would return to this hotel, should I be staying in Bath again but will make more use of the facilities next time. The staff are pleasant and helpful but the only negative was one of our drinks orders taken in the garden was forgotten and took 30 mins to arrive but this is not a reason to overshadow our stay and the waiter was very apologetic. "

"Really enjoyed our stay here. The staff were very friendly and professional. When we had a small issue with our room it was dealt with immediately and resolved satisfactorily. Breakfast and dinner was lovely aswell "

"everything fine"

"We booked the Grand Suite which was beautiful and comfortable with our own access to a private garden. Bianca at the reception was most courteous, helpful and friendly - she even helped us carry our luggage from the car. The hotel is in a great location with walking distance to the city center. We thoroughly enjoyed our stay and appreciate Bianca’s hospitality. Will definitely recommend to friends visiting Bath. "

"Hotel is in the perfect spot for seeing Bath. Room is decorated nicely and was very comfortable. The. Breakfast included was fantastic. "

"We stayed in room 114 which had a beautiful view over the river and fields - the most quaint English hotel (albeit with an Italian flair and great menu) - beautifully tranquil with a lovely continental breakfast too - thanks to all who made this memorable - we will certainly return "

"There are no words, this hotel is incredible in every respect! Attention to detail, service, facilities, ambiance, everything was off the charts! Definitely a must visit hotel. We will be back!"