Verified
6/10 Okay
MARIA
1 Jan 2023
Liked: Staff & service, amenities
Hotel Casa Caracol Bacalar Lagoon
3.0 star property
Escape to a tranquil retreat with an outdoor entertainment area. Connect with nature on the dock or simply unwind in this peaceful haven.
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Photo gallery for Hotel Casa Caracol Bacalar Lagoon
Experience the tranquility of Hotel Casa Caracol Bacalar Lagoon, where a serene garden and outdoor entertainment area await. Relax on the terrace, take advantage of luggage storage, connect to in-room WiFi and enjoy tour/ticket assistance while you're here.
Reviews
6.06.0 out of 10
Popular amenities
- Parking included
- Free Wi-Fi
- Air-conditioning
- 24/7 front desk
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
We should mention
This property does not have any lifts
No pets and no service animals are allowed at this property
Frequently asked questions
Is Hotel Casa Caracol Bacalar Lagoon pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Casa Caracol Bacalar Lagoon?
Self-parking is free at this property.
What time is check-in at Hotel Casa Caracol Bacalar Lagoon?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Hotel Casa Caracol Bacalar Lagoon?
Checkout is at noon.
Where is Hotel Casa Caracol Bacalar Lagoon located?
Situated in Bacalar, this hotel is 0.3 mi (0.5 km) from Cenote Negro and 1.4 mi (2.3 km) from Lake Bacalar. Municipal Spa of Bacalar and Cenote Esmeralda are also within 1 mile (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.4
Cleanliness
5.2
Amenities
7.4
Staff & service
5.8
Property conditions & facilities
Rating 10 - Excellent. 1 out of 6 reviews
10 - Excellent
1
Rating 8 - Good. 2 out of 6 reviews
8 - Good
2
Rating 6 - Okay. 1 out of 6 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 6 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 6 reviews
2 - Terrible
2
Reviews
Verified
2/10 Terrible
Luz
2 Oct 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Que el hotel no existe por ningun lado
Luz
Stayed 3 nights in Sep 2022
Verified
10/10 Excellent
Claudia Gdpe
2 Aug 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hamacas
Claudia Gdpe
Stayed 1 night in Jul 2022
Verified
8/10 Good
rosario
14 Jul 2022
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad es muy agradable para disfrutar con la familia
rosario
Stayed 1 night in Jul 2022
Verified
8/10 Good
GUSTAVO A
11 Jul 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Días agradables
Buen lugar, agradable solo el acceso al mismo es complicado
GUSTAVO A
Stayed 2 nights in Jul 2022
Verified
2/10 Terrible
Andreas
28 Jun 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Einzigartig ist die Lage und Bauweise der Unterkunft und die Nähe am Wasser.
Vom Service bis zur Ausstattung war alles mangelhaft. Von der Toilette bis zur Wand waren 1,5 Smartphonelängen Platz. Das angebotene Wasser war 1 1/2 Jahre abgelaufen. Die Auflagen der Matratzen waren verdreckt. Wir haben uns geekelt. Der Preis war absolut überteuert.
Andreas
Stayed 2 nights in Jun 2022