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Cristalino Lagoon Front Hotel Restaurant & SPA

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Luxury
VIP Access
4.0 star property
9.8

Exceptional

Elegant escape by the tranquil lake

Surrounded by a serene lake, this hotel boasts elegant architecture and lush gardens. Unwind with a massage at the spa, enjoy two outdoor pools, and savour exquisite dining at the on-site restaurant.

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Parking included

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 484 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 484 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 484 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 484 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Lake Bacalar - 16 min walk - 1.4 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Cenote Cocalitos - 2 min drive - 1.5 km
  • Municipal Spa of Bacalar - 3 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 5 min drive - 4.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Blu Beach Club - ‬6 min drive
  • ‪Papitos - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Upscale hotel near Lake Bacalar
Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden and a bar. Indulge in a deep-tissue massage at Spa Cristalino, the on-site spa. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant.
Other perks include:
  • 2 outdoor pools
  • Free self-parking
  • Continental breakfast (surcharge), a nature reserve and smoke-free property
  • A 24-hour front desk, a paddleboard on-site and multilingual staff
Room features
All guest rooms at Cristalino Lagoon Front Hotel Restaurant & SPA offer thoughtful touches, such as premium bedding and laptop-compatible safes, in addition to amenities, such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch Smart TVs with satellite channels
  • Coffee/tea makers and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool?

Yes, this property has 2 outdoor pools.

Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cristalino Lagoon Front Hotel Restaurant & SPA?

Self-parking is free at this property.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA?

Checkout is at noon.

Where is Cristalino Lagoon Front Hotel Restaurant & SPA located?

Situated on the waterfront, this spa hotel is within 1 mile (2 km) of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mile (2 km).

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Reviews

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 141 out of 162 reviews
Rating 8 - Good. 18 out of 162 reviews
Rating 6 - Okay. 2 out of 162 reviews
Rating 4 - Poor. 0 out of 162 reviews
Rating 2 - Terrible. 1 out of 162 reviews

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Sep 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in May 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 5 nights in Jul 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views! Loved everything from the moment of arrival!
Stayed 3 nights in Aug 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Serhiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place to stay , amazing stuff
Stayed 2 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to be the friendliest staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , amazing rooms clean and comfort . AC is amazing
Stayed 1 night in Aug 2025

10/10 Excellent

kicho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an amazing view of the laguna
Stayed 2 nights in Apr 2025

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the absolute best part of the lake, next to the
Stayed 4 nights in May 2025

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ana Pamela

Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind, the food is excellent, the place incredible!!!
Stayed 4 nights in May 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place !
Stayed 2 nights in Apr 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, good vibes and nice peoples
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed.
Stayed 1 night in Oct 2025

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all.
Stayed 1 night in Oct 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except we xouldnt get anything or the floor in the room to dry even in the morning, tried the fan, a/c, left both doors open... also a/c doednt go below 23 degrees.
Dock area towards hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the lagoon .Magic!
Stayed 5 nights in Nov 2024

10/10 Excellent

dale

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Stayed 1 night in Nov 2024

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
What wonderful and pleasant location. Directly on the Lagoon and right next to Cenote Esmeralda. Restaurant serves excellent food and tasty drinks. Our room was wonderful. It was cleaned daily and turn down service was included. The staff greets you with genuine hospitality and are extremely helpful. The Centro (town) is only 1.6 miles away.
Stayed 7 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

jamillet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
Stayed 3 nights in Feb 2025