Hotel Pier Bacalar - All Inclusive

Property class: 3

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A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Hotel Pier Bacalar - All Inclusive. With amenities such as a private beach and beach massages, this hotel is the perfect place to soak up the sun. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.

Reviews

7.4 out of 10
Good

Popular amenities

  • On private beach
  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Room options

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Showing 3 of 3 rooms

View all photos for Comfort Room, 2 Queen Beds, Balcony, Garden View

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Comfort Room, 2 Queen Beds, Balcony, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Room

Panoramic Room, 1 King Bed, Terrace, Partial Lake View

  • Partial lake view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Cabin, 1 King Bed, Lake View

Room

Panoramic Cabin, 1 King Bed, Lake View

  • Lake view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Bacalar, Hotel Pier Bacalar - All Inclusive is on a private beach. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Manatee Sanctuary and Santuario del Manati are also worth visiting. Take the opportunity to explore the area for outdoor excitement like ecotours. Visit our Bacalar travel guide
Map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    1 min drive - 0.2 km
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    11 min drive - 8.9 km
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    12 min drive - 9.6 km
  • Polytechnic University of Bacalar
    11 min drive - 8.5 km
  • Ecopark Bacalar
    11 min drive - 8.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    49 min drive

Restaurants

  • asadero el establo
    6 min drive
  • Marisqueria El Taco Loco
    5 min drive
  • Las Miches De La 1
    8 min drive
  • Xoloitzcuintle Bacalar
    8 min drive
  • Pueblo Pirata
    4 min drive

About this property

Hotel Pier Bacalar - All Inclusive

  • All-inclusive hotel near Lake Bacalar
  • A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Hotel Pier Bacalar - All Inclusive. This hotel is a great place to bask in the sun with a private beach and beach massages. Treat yourself to a deep-tissue massage or other spa services. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), a free beach club on-site and express check-out
    • Express check-in, luggage storage and beach towels
  • Room features
  • All guest rooms at Hotel Pier Bacalar - All Inclusive feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and free bottled water.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • 22-inch flat-screen TVs with satellite channels
    • Mini fridges and daily housekeeping

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

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Frequently asked questions

Is Hotel Pier Bacalar - All Inclusive pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Pier Bacalar - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Pier Bacalar - All Inclusive?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hotel Pier Bacalar - All Inclusive?

Checkout is at noon.

Does Hotel Pier Bacalar - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 500 per person applies.

Are there all-inclusive benefits at Hotel Pier Bacalar - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Pier Bacalar - All Inclusive located?

This Bacalar hotel is on the beach, steps from Lake Bacalar and within 6 mi (10 km) of Laguna Bacalar Ecological Park and Ecopark Bacalar. Cenote Negro and Polytechnic University of Bacalar are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Pier Bacalar - All Inclusive Reviews

7.4

Good

7.6

Cleanliness

7.0

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 35 out of 99 reviews
Rating 8 - Good. 23 out of 99 reviews
Rating 6 - Okay. 22 out of 99 reviews
Rating 4 - Poor. 9 out of 99 reviews
Rating 2 - Terrible. 10 out of 99 reviews

Reviews

Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not what was expected

We paid close to $250 for one night at this hotel. Upon check-in they attempted to give us a small stuffy room that looked like something out of an Adirondack mountain cabin, think plaid, brown and rust palette etc. The staff was nice enough to move us into a better room after some pleading and sharing the details of our reservation. The new room had large windows that wouldn’t open, equally unappealing decor and a balcony which you could access from the room give that the windows wouldn’t open. There was also a huge tv, shiny cheap white floor etc. To top it off they were doing construction on the room next to us until about 5pm. The lake area was very nice and the food good and staff pleasant and helpful however the ugly concrete building in no way fits into the environment (there are no signs to the hotel which makes me wonder if they even have permits?) . Perhaps if we were paying 100 USD a night rather to than 250 we would have had lower expectation and been less critical.
Stayed 1 night in Dec 2017
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi primer experiencia All inclusive

Es un excelente hotel, con habitaciones súper amplias, baños limpios, el servicio de comida, bueno, aunque les falta actualizar su menú, los servicios de recorrido se cobran aparte, así como el servicio de masajes, $2800 un recorrido a la laguna, privado, por 4 personas, sí van en familia que sobrepase este número aumenta más el costo del recorrido.....
Stayed 2 nights in Jan 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities
It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Stayed 2 nights in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Not bad.

Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
Stayed 2 nights in Nov 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Todo está bien pero la carretera para llegar al hotel es de lo peor es imposible llegar al menos que te lleven en vehículo 4x4 solo por eso no regreso asta que arreglen el camino
Stayed 2 nights in Oct 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para la familia
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
La entrada muy inaccesible para los vehículos chicos , el olor insoportable a cañería dentro de las habitaciones, las fotos con las que promocionan el lugar , nada que ver con la realidad , abres las cortinas de la ventana y dan a una pared sucia. Expedia no debería de promocionar un hotel así como este
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely come back!!

Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó, amamos el lugar super tranquilo si buscas dónde relajarte la comida riquísima y el personal son un amor todos te tratan y te hacen sentir como en casa, está súper cerca del pueblo de bacalar así que puedes salir a conocer. Sin duda regresaremos amamos todo El personal, las habitación, el lugar, la comida y la comodidad
Stayed 4 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lugar

La atencion desde que llegas a Recepción es excelente, la comida deliciosa y la atencion de Omar super buena! Un lugar para relajarse y disfrutar de sus amacas, columpios en la laguna de Bacalar,
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities, room comfort

No colors

It was a little hard to find the entrance to the hotel from the road si ves it doesn’t have the name marked. The entrance shows another complex name. The Bacalar lake has lost the beautiful colors due to many hurricanes that have hit the coast and the main attraction is now gone. The hotel is nice but it need lots of work to make it superior. All the personnel are very helpful and friendly. The restaurant menu is limited.
Front of my room
Beautiful pier but don’t go inside the water, you will be disappointed when your feet touch the slimy bottom
Grey color of the water
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The All-Inclusive plan is really good, but the best of this hotel is its staff. All great people who made our stay pleasant and unforgettable.
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Recomendable

Una excelente opción en todos los sentidos, junto a la Laguna, excelente servicio, excelente comida, y una vista increíble desde la habitación. Recomendable.
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bom

Lugar lindo. Pena que havia apenas um garçon para servir todos os hóspedes e faltaram alguns itens do all inclusive
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Este hotel no tiene una señalización clara para poder llegar facil. Las instalaciones están un poco descuidadas y huelen a humedad. Su acceso a la Laguna es espectacular, los alimentos excelentes la calidad y el servicio. Si quieres ir a descansar este es el lugar ideal
Stayed 1 night in Nov 2020
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Habitación súper sencilla, el hotel en general es muy rústico. La comida es buena, pero tardan muchísimo en servir. La entrada es horrible, todo es terracería, si llueve un poco por todos lados hay lodo. A las 7pm ya no hay nada que hacer. No cuenta con alberca, y el único atractivo es la laguna. Demasiado caro para lo que ofrece. Recomiendo ir solo un día a ver la laguna e irse
Stayed 4 nights in Oct 2020
Verified review

10/10 Excellent

Liked: Staff & service
Our room had a weird smell. Everything was cleaned daily and customer service was great with their attentive staff. Limited alcohol selection.
Stayed 3 nights in Oct 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
It’s ok.............................................
Stayed 1 night in Oct 2020