Search Hotels Near Arrecife de Puerto Morelos National Park,

"My room was cleaned, but they never did the floors our entire stay, so they got pretty bad. There are absolutely no face clothes on site, they are understaffed. I feel bad for the staff because they are working so hard, but they do not have enough to keep up. The place is falling apart and it is not clean, the lounge chairs in the lobby are filthy, walls are dirty, there is a big hole in the walking bridge over the pools. The beach is full of seaweed and it stinks, a lot. I do not recommend this resort. I honestly have no idea how they have the reviews they do. The food is average, I was expecting some good seafood and fresh fruit but they ran out of the fruit early in the day. All the food they actually ran out of all the time, the ice cream for the kids, the snacks, the breakfast items in the morning, they were continually running out certain food items. "

"Visited to celebrate our anniversary and left thoroughly underwhelmed. The property is old and carries a persistent musty smell throughout. Our room had visible molds on the white curtains, closet were very musty, room was persistently humid, with slippery floors and an air conditioning unit that simply didn’t work. Mind you we actually booked Excellence Exclusive Club, which I’d strongly advise against. The only real difference is access to one additional restaurant and bar. The exclusive pool is ironically worse than the main pool, and there’s no pool bar — which defeats the purpose entirely. The beach was poorly maintained and had an unpleasant odor that made it difficult to enjoy. A real shame for a beach resort. Also we there were vendors who were trying to sell stuffs at the beach. Food across the property was mediocre at best — I’d rate most dining options 4 to 5 out of 10. The one exception was Spice Asian Cuisine, which was genuinely good and deserves an 8/10. We specifically mentioned we were celebrating our anniversary. The “special treatment” amounted to a banner on the door, two roses, and a card at dinner. No personal touch, no effort — just a token gesture. The staff were friendly, and that’s the nicest thing I can say. We came here to try something different. We won’t be coming back"

"Group of 10 of us. All had a wonderful time with no complaints. "

"Pool was great, so relaxing. Taco bar was phenomenal. All the food was exceptional"

"Great family resort with staff catering to your children. Went during their busiest time, high school spring break (US) and it was packed but it did not cause issues with restaurant openings or lines of people. The only area it affected was pool chairs but that is every resort you visit. Highly recommend for families "

"We were there for 10 days and had an excellent vacation. The staff were amazing everything was clean. The only down fall was the lack of places to eat at. They could definitely use one more restaurant. They have 2 restaurants and the buffet at night and the buffet and taco house in the day. There’s plenty of chairs around the 4 pools and at the beach. Overall very good! "

"The only thing I thought was a negative was there are no reservations for the restaurants. Some nights was an hour wait to sit down for dinner. "

"This was the first time we travelled to Riviera Maya Margaritaville and we were pleasantly surprised. The staff, food, and cleanliness of Margaritaville was beyond our expectations. However,a little disappointed that the beach was not accessible. We will definitely be returning in the near future. One of the best resorts. "

"Kids Friendly"