Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers

Reviews of Pan Pacific Vancouver

4.5 out of 5
Pan Pacific Vancouver
999 Canada Pl, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2187 out of 3324 reviews" "
Rating 8 - Good. 655 out of 3324 reviews" "
Rating 6 - Okay. 262 out of 3324 reviews" "
Rating 4 - Poor. 139 out of 3324 reviews" "
Rating 2 - Terrible. 81 out of 3324 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

georgann

Travelled with family
Liked: Amenities, property conditions & facilities
Great for a cruise
Stayed 1 night in May 2024

10/10 Excellent

Neha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location in Vancouver downtown, quick walk to Gas Steam Town. Mesmerizing views of waterfront and Canada place.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 27 May 2024
Dear Neha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The propertyt is very dated. The service is average.
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 27 May 2024
Dear Michael,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,

10/10 Excellent

Tiera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to cruise terminal
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 27 May 2024
Dear Tiera,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 27 May 2024
Dear Darryl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Fredi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service friendly staff!
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 26 May 2024
Dear Fredi,Thank you for your fantastic review!We are thrilled to hear that you received excellent service and found our staff friendly. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay!Warm regards,

4/10 Poor

Harpreet, Richmond

Travelled with partner
I received a text message that some facilities and services would be unavailable so I asked what exactly and I was told everything is available but once I was there, their well known five sails cafe was closed for a private event that I was unaware of and not even told about when I checked in. None of the other restaurant knew about it either. I went there to eat there at check and had no other choice but to order room service so I ordered some fruits while I look for a place and I was charged $30 for a fruit plate
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 26 May 2024
Dear Harpreet,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to find out that the Five Sails was closed for a private event, especially after receiving conflicting information. While the Five Sails operates independently from the hotel, we recognize that this impacted your experience and apologize for the lack of communication. We're also sorry to hear about the high cost of room service. Your comments will be shared with our team to ensure better communication and coordination in the future. We hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,

10/10 Excellent

Frederic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, view is amazing and staff really helpful.
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 26 May 2024
Dear Frederic,We are so glad you enjoyed your time with us! The view is indeed something special, and our team loves making our guests feel welcome. Thank you for your kind words and perfect score. We hope to have the pleasure of your company again!Warm regards,

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and amenities are excellent. Well done!
Stayed 2 nights in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 26 May 2024
Dear Pamela,Thank you for your fantastic rating!We are thrilled to hear that you found our service and amenities excellent. Your kind words mean a lot to us, and we are delighted that we could provide you with a great experience. We look forward to welcoming you back for another exceptional stay!Warm regards,

10/10 Excellent

FRANCESCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Francesco,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the room. Very quiet and no annoying lights in the room like in some hotels.
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Robert\,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
To busy to answer question at the front desk. The valet gentleman was very pleasant
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Linda,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,

10/10 Excellent

Jaskaran

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Jaskaran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well located. Enjoyed the pool and hot tub, as well as the lobby bar. Lots to do in the area.
Stayed 3 nights in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Gregory,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Vishal, Pune

Liked: Cleanliness, staff & service, property conditions & facilities
Great setting at the cruise terminal and the most beautiful harbour views
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Vishal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Marylou

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bathroom large but si nk did not hold water. Hair from prior guest in bath tub stopper. Ice machine did not work. When fixred ice tinged with rust or per haps with oil used to unclog it. Beautifil view. Bath robes a plus. Walk to cruise ship.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 24 May 2024
Dear Marylou,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,

10/10 Excellent

Patricia

Travelled with family
The hotel was right next to the cruise port. Pan Pacific offered luggage transport to the cruise ship for a gratuity, we were surprised to be upgraded to a beautiful suite: dining table six chairs, huge bathroom with large jetted tub, rain shower and separate area with toilet and bidet. There was also a half bath, sitting area and office space
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 24 May 2024
Dear Patricia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 25 May 2024
Dear Henry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We finished our cruise and the hotel is connected to the port. It was so convenient.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 23 May 2024
Dear Veronica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel closest to the cruise terminal. Lots of dining options near by at all price points.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 23 May 2024
Dear Heidi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good simple stay
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 23 May 2024
Dear james,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

CJ

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Pan Pacific Vancouver Team on 23 May 2024
Dear CJ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at 3:45 PM and our room was still not ready!
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 23 May 2024
Dear Derek,Thank you for your feedback.We apologize for any inconvenience you experienced upon arrival. While our guaranteed check-in time is 4 PM, we regret that your room was not ready a bit earlier. We appreciate your patience and hope you enjoyed the rest of your stay. If there's anything else we can do to improve your experience, please let us know. We hope to welcome you back for a smoother stay in the future.Thank you.Warm regards,

4/10 Poor

Lina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 23 May 2024
Dear Lina,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,

10/10 Excellent

sukhmanpreet

Liked: Property conditions & facilities
Great and fun place to be
Stayed 1 night in Mar 2024
Response from Yoojin Lee, Assistant Front Office Manager on 21 May 2024
Dear sukhmanpreet, Thank you for your fantastic review and perfect rating! We are thrilled to hear that you had a great and fun experience with us.We look forward to welcoming you back for more enjoyable moments in the future!Warm regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 21 May 2024
Dear Linda,Thank you for your wonderful review and perfect rating! We are delighted to hear that you enjoyed our property.We look forward to welcoming you back for another exceptional stay in the future!Warm regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in 2 1/2 hours early and were upgraded to a premier harbour view room. Excellent. Staff were courteous & friendly
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 21 May 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was ready early and we were texted before noon to let us know which was a pleasant surprise.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear JacquelineThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property with the most primo location
Stayed 5 nights in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before or after a cruise.
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Donald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Carlos, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Vancouver. Location,location, location!!!
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Carlos,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! Will stay here again!
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Melissa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location as it was right where our cruise terminal was beside it and the dining options were good as well. Also we could book excursions at the hotel and put up was outside the door.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Tracy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

jonathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great as always
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities
I enjoyed the stay, but the bed was uncomfortable. It gave me back pain. I suspect that it’s been overused.
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 20 May 2024
Dear Natalia,Thank you for your feedback. We are glad to hear that you enjoyed your stay, but we are truly sorry that the bed did not meet your comfort expectations and caused you discomfort.Your comfort is important to us, and we appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back for a more comfortable experience in the future.Warm regards,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and best heated pool and hot tub in the city!
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Melissa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Close to all attractions. Sky train 1 block away travels directly to the Vancouver Airport. Housekeeping does an excellent job of keeping the rooms very clean. Would definitely stay here again.
Stayed 3 nights in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Sheila,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

CECILIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, very walkable to so much in Vancouver. Beautiful hotel and great harbor views.
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Cecilia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

David, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view over the harbor was amazing. The Pacific Club was great
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a must book for cruise passengers!
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mina, surrey

Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Mina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place downtown
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Kevin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Baojian, Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Bad design or construction of faucets. Too back from sink and tub faucet hot and cold reversed. Can image happens on this lever of hotel.
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 20 May 2024
Dear Baojian,Thank you for your review and for bringing these issues to our attention. We’re glad to hear you had an overall positive experience, but we sincerely apologize for the inconvenience caused by the faucet design and the reversed hot and cold settings in the tub.Your input helps us improve, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views are spectacular! After a very long day of traveling, we were greeted with stellar service from staff. The room was very very clean. The bed was so comfortable with premium bedding. We stayed the night before our cruise.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Kelly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

shirin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 20 May 2024
Dear shirin,Thank you for your feedback. We are very sorry to hear that your stay with us was not satisfactory.We strive to provide the best possible experience for our guests, and it’s clear we did not meet your expectations. We would appreciate it if you could share more details about your experience so we can understand the specific issues and work on improving them.Your feedback is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Warm regards,

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but very large rendering it a bit soulless
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 20 May 2024
Dear Jeremy,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel very nice. We appreciate your honest perspective.Our team is dedicated to providing warm and personalized service to all our guests, and we will use your comments to continue improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Warm regards,

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
Spa bath not working.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 21 May 2024
Dear Jennifer,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Close to cruise ship dock
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very professional
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 20 May 2024
Dear Jordan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,