Indoor pool

Reviews of The Westin Taipei

4.5 out of 5
The Westin Taipei
No. 133, Nanjing East Road, Section 3, Taipei

Reviews

8.4

Very good

Rating 10 - Excellent. 121 out of 277 reviews" "
Rating 8 - Good. 107 out of 277 reviews" "
Rating 6 - Okay. 29 out of 277 reviews" "
Rating 4 - Poor. 10 out of 277 reviews" "
Rating 2 - Terrible. 10 out of 277 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property, and staff. Sad to know it will close on Dec 31 2018.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family vacation from washington
Hotel was at a great location, close to MRT. Too bad it's closing at the end of the year. Service was very nice and the breakfast was very good. Good size room. The work out room and the pool was very nice as well.
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

My hotel of choice when I go to Taipei. Great staff, great location and comfortable beds! Unfortunately, I found out on this trip that the hotel will close at the end of this year! It will be tough to find a replacement hotel. :-(
Stayed 2 nights in Nov 2018

10/10 Excellent

jeffrey

Very good. Lounge had great choice too
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
They are closing next year and whereas some things are quite good, I think they stopped cleaning to pool ... ick
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Tatsuya, Hyogo, Japan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018
Response from Toni C. on 15 Aug 2018
Dear Tatsuya, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

10/10 Excellent

King Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Toni C. on 15 Aug 2018
Dear King Shan, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

10/10 Excellent

Robin D

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An almost perfect stay
We stayed four nights. Our room couldn't have been better. The front desk staff and the maid service were both wonderful. We ate at every one of their restaurants at least once and the food was very good to excellent. Our one complaint was the service in the restaurants (other than the excellent buffet). We had a number of long waits (20 to 30 minutes) during our meals. We are patient and easy to please but we finally had to go find our waiter on several occasions to get service or find out where are drinks/meals/desserts were.
Stayed 4 nights in Jun 2018
Response from Toni C. on 21 Jun 2018
Dear Robin D, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent team , great hotel
Very nice hotel in a good location to access the subway The people are especially helpful and friendly I would stay again
Stayed 3 nights in May 2018
Response from Toni C. on 11 May 2018
Dear guest, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

10/10 Excellent

pat, boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Great central location...steps to the metro. Staff was extremely helpful and pleasant! Great buffet breakfast. Concierge very helpful. Can't say enough good things!
Stayed 6 nights in Apr 2018
Response from Toni C. on 11 May 2018
Dear pat, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Taipei
Known brand with known quality. It’s not a fancy hotel but very comfortable. Location is probably it’s best attribute. It’s steps from Nanjing Fuxing subway station so it’s only a few stations from the airport express terminal. It’s also only a few stations from Dongmen which is famous for its abundance of eateries. If you like high end shopping, the Xinyi area is only three stops away. You can also walk to Taipei 101 from the shopping area.
Stayed 4 nights in Mar 2018
Response from Toni C. on 3 Apr 2018
Dear guest, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience via Expedia. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff upon our late arrival. Very good.
Stayed 2 nights in Mar 2018
Response from Toni C. on 29 Mar 2018
Dear guest, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience via Expedia. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

4/10 Poor

E, Philadelphia pa

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Broken coffee maker Very small room but large bathroom Old toilet Not a family hotel ( only one bath robe and 2 sets of towel) Parking view Over priced In summary, there are many 5 stars hotels in Taipei that we stayed and paid lower price. Since we don’t even earn any spy point when purchased via Expedia, we will not stay here next year.
Stayed 1 night in Mar 2018
Response from Toni C. on 29 Mar 2018
Dear E, First of all, we would like to thank you for taking the time to share your concerns with us so we can continue to improve. Please accept our sincere apology for your disappointment for the room facilities did not meet your expectation. Please be assured that your valuable comments had been informed to the higher management team for further improvement plan. To provide professional and warm service and to give our guest a pleasant stay is our goal. Please excuse us for not being able to meet the standard this time and it is through your comment that drives the Westin Taipei to service perfection. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

6/10 Okay

Gregory

Disliked: Property conditions & facilities
Nice Hotel but Dated Hotel.
On the plus side, great location, has a pool, nice and clean, great bed, I'd give this an OK. Main concern is the hotel is really dated. Had to have the repair folks fix the shower as it was falling off the wall, the nightstand lights flickering and needed repair, the coffee machine one from 15 years ago, the towels a disappointment, so I believe the hotel is hanging in there but really needs a refresh. From a Westin I expected more so I think this hotel is a ding in the Westin Brand. For me I probably won't return.
Response from Toni C. on 21 Feb 2018
Dear Gregory, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience with us. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Toni C. on 7 Feb 2018
Dear guest, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience us. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

10/10 Excellent

Maomee, NewYork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel great as a water baby!
I was offered 4 bottle of water a day, gourmet coffee by own room filter machine, delicious local fruit, various type of fragrant tea with a boiler; together with the bath salt to soak in the clean tub; all are inclusive with no extra charge for a water lover like me. On my kingsize comfortable bed, there were pillows in different sizes, I was sleeping like a baby in a silent room. This hotel is conviniently located, you can get there by airport high speed train and green line subway within a short time.
Stayed 3 nights in Jan 2018
Response from Toni C. on 1 Feb 2018
Dear Maomee, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience with us. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

8/10 Good

AJ, Okinawa

Liked: Staff & service, room comfort
Great customer service, dingy room
Overall nice hotel stay, lovely front desk staff that was very accommodating. Room was larger than expected, but it was clear that the housekeeping staff was not dusting less visible areas or changing the bed skirt or cleaning the caulk in the shower. Excellent for a quick trip, but not for an extended stay.
Stayed 3 nights in Jan 2018
Response from Toni C. on 18 Jan 2018
Dear AJ, Warm greetings from The Westin Taipei Hotel! We appreciate you taking time to share with us your experience via Expedia. We are happy to learn that our service have assisted you, and brought you a memorable stay. We will ensure all of our guests’ stay is just as memorable next time. Look forward to seeing you very soon in the near future. Thank you again and wish you a very pleasant holiday ahead. Toni Chou Front Office

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Toni C. on 9 Jan 2018
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

10/10 Excellent

Chia-Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Toni C. on 8 Jan 2018
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities with jacuzzi, indoor swimming pool, steam, sanua and hot/cold spa. Spacious deluxe room and polite staff
Stayed 3 nights in Dec 2017
Response from Toni C. on 26 Dec 2017
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

10/10 Excellent

Lung Yuen Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

10/10 Excellent

Bobby, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hassle checking in and out. Very good staffs. Good location especially for biz traveller
Stayed 3 nights in Nov 2017
Response from Toni C on 8 Dec 2017
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

8/10 Good

Wong Siew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
敬愛的貴賓 您好: 感謝您對台北威斯汀六福皇宮的支持,同時就您於百忙之際仍抽空給予我們寶貴的意見表達誠摯的謝意。 六福皇宮有幸承蒙消費顧客的支持與鼓勵,是我們不斷進步的動力來源。 再次感謝您願意提供寶貴的意見與指教,讓我們爾後在各方面能有更進步的空間。誠摰期待您再次蒞臨,讓我們以更卓越的服務品質滿足您的需求。 敬祝 安祺

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
The room and bed were comfortable and location is close to the subway.
Stayed 3 nights in Jul 2017
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

10/10 Excellent

Adam, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business purposes
Customer oriented , the staff are excellent , facilities were superb , the only bad experiance is in my humble opinion , the lady that in charge of the cinema is not customer friendly . The swimming pool and the gym are nice.
food service
at level 7
swimming pool
Response from Toni C. on 4 Apr 2017
Dear Guest, We would like to thank you for taking the time to share your concerns with us. To provide professional and warm service and to give our guest a pleasant stay is our goal. We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with lack of in room wifi which should be expected nowadays. Otherwise great overall
Response from Service Manager on 20 Dec 2016
Dear Guest, Thank you for sharing your comments with us after your recent stay in The Westin Taipei. We are delighted to learn that you were pleased with the hotel's facilities. As for the wifi part, we only offer reservation service for SPG members. Free reservation is available for members of Leofoo Tourism Group and some reservation channels. We sincerely invite you to join SPG member or member of Leofoo Travel Group. We will also actively explore the possibility of free wireless Internet access in the entire building and hope to provide such services as soon as possible. We look forward to the pleasure of welcoming you back to the hotel again for another pleasant stay. The Westin Taipei

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Response from General Manager on 13 Dec 2016
Dear, Thank you for choosing The Westin Taipei as your temporary abode in Taipei. It is our goal to provide professional and warm service and to give our guest a pleasant stay. Once again, we thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

10/10 Excellent

William, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, by MRT
Great location ,at MRT subway station, good on site restaurant breakfast buffet, great gym, pool and sauna. Unfortunately, billing was confusing, requires correction to make it right, due to the facts that some stay includes breakfast, internet and minibar, some are not.
Response from The Westin Taipei on 7 Dec 2016
Dear William L Thank you for your comments regarding your last visit with us. Please excuse us for not being able to meet the standard and it is through your comment that drives The Westin Taipei to service perfection. We will keep enhancing our service and do our very best in carrying forward our service principles for the comfort and satisfaction of our guests. Looking forward to the pleasure of welcoming you back to the hotel again for another pleasant stay.

6/10 Okay

Mohamed

Liked: Cleanliness
Disliked: Staff & service
Not the best for a Westin
They checked me into a Room with 2 single beds - i wanted a single queen size bed and they claimed there was no rooms available - hotel didnt look that full.. they didnt even try - disappointed Also this is one of the first hotels i've stayed at in asia where i had to pay for internet (and i travel every second week) The hotel itself looks old and run down
Response from General Manager on 18 Nov 2016
Dear. Thank you very much for taking the time to share with us your overall experience at The Westin Taipei. I am deeply sorry to hear that you were disappointed in the receptionist when you said that you want a sigle queen bed. We will bring the matters to the entire team's attention and would ensure that we work on the improvement on our shortfall. As for the wifi part, we only offer reservation service for SPG members. Free reservation is available for members of Leofoo Tourism Group and some reservation channels. We sincerely invite you to join SPG member or member of Leofoo Travel Group. We will also actively explore the possibility of free wireless Internet access in the entire building and hope to provide such services as soon as possible. Once again, we are truly appreciative of your feedback and sincerely apologize for the unpleasant stay. Wish you a wonderful day.

10/10 Excellent

Mark, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin quality in the heart of Taipei
Response from Service Manager on 4 Nov 2016
Dear Mark: Thank you for choosing The Westin Taipei as your temporary abode in Taipei. It is our goal to provide professional and warm service and to give our guest a pleasant stay. Once again, we thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future. Service Manager Angel.Y.

8/10 Good

Johnson, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel, well situated
I had booked thru Orbitz and it was pretty efficient. I thought that wifi was included in the room rates, but was told that it was free only for SPG members even if they signed up on the spot, so free it was. The staff are polite and helpful, the check in and check out very efficient. Breakfast was good. A good experience overall
Response from leofoo on 21 Sept 2016
Dear, Warmest Greetings from The Westin Taipei We would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their comments with us. It's great to know what an enjoyable experience you had.We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy hotel. Hotel room is spacious. Staff are nice and helpful.
Dear, Warmest Greetings from The Westin Taipei We would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their comments with us. Thank you for thinking highly of us. We are delighted to hear that you enjoyed the overall experience. We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

Meifang, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
I had pleasant stay, everything was great, the only complain was no hot water in the bathroom, really not used to have warm water for shower, of course unable to hath.
Response from Marketing on 6 Jul 2016
Dear , Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at The Westin Taipei. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the in the bathroom. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Taipei. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Breakfast has good selections, especially fresh fruit juices n delicious breads. The only thing need improvement is the house keeping service.
Response from Marketing on 17 Jun 2016
Dear, Warmest Greetings from The Westin Taipei. First of all, we would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their concerns with us, so we can continue to improve our service. We will keep enhaning our service. It is our goal to provide professional and warm service and to give our guest a pleasant stay. Please excuse us for not being able to meet the standard and it is through your comment that drives The Westin Taipei to service perfection. Once again, we thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

6/10 Okay

Jimmy, Los Angeles

Liked: Staff & service, room comfort
OK hotel, but definitely below 5*
The hotel is ok. But it is more like 4* rather 5*. First thing you will notice is a very unpleasant smell from old carpet. The architecture is similar to what you will in a motel not a hotel, meaning accesses to all the rooms on each floor are from one common inside corridor. The hotel is located along a busy street, but in a poor surrounding neighborhood. If you are looking for a higher end area and better hotels, stay around 101. The hotels and stores in that area are very high-end, and the area is more alive at night. But if you are looking for an area that is more representative the old community of Taipei, this hotel is for you. The street eatery in the area is abundant, and cheap. The breakfast offered by this hotel, both in the club lounge and in the general restaurant are quite poor. The lounge is better than average.
Response from Leofoo on 15 Apr 2016
Dear, Warmest Greetings from The Westin Taipei. First of all, we would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their concerns with us, so we can continue to improve our service. We will keep enhaning our service. It is our goal to provide professional and warm service and to give our guest a pleasant stay. Please excuse us for not being able to meet the standard and it is through your comment that drives The Westin Taipei to service perfection. Once again, we thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel. From check-in to check-out went very smoothly. Room was large.
Response from Leofoo on 16 Feb 2016
Dear, Warmest Greetings from The Westin Taipei We would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their comments with us. We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marketing on 16 Apr 2016
Dear, Warmest Greetings from The Westin Taipei We would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their comments with us. We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

8/10 Good

callie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 31 Oct 2016
Dear, Warmest Greetings from The Westin Taipei We would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their comments with us. It's great to know what an enjoyable experience you had.We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

David and Elaine, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
The Westin Taipei is a beautiful hotel with superior service. Everyone there made sure we had everything we needed. The concierge, front desk clerks, and bellmen were multi-lingual and helped us with taxi drivers. Breakfast was included in our stay. The only problem was breakfast the last day. The entire restaurant smelled of some really strong fish and this made me exceedingly queasy. Also, one day, the staff hovering so closely to bus our table was intrusive.
Response from Marketing on 16 Apr 2016
Dear, Warmest Greetings from The Westin Taipei. First of all, we would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their concerns with us, so we can continue to improve our service. It is our goal to provide professional and warm service and to give our guest a pleasant stay. Please excuse us for not being able to meet the standard and it is through your comment that drives The Westin Taipei to service perfection. Once again, we thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

Jonathan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at a traditional 5-star
The stay was great. Although the restaurants in the basement were fairly booked out during meal times, the morning buffet did offer a variety of choices for our family. Would definitely come back again.
Response from Marketing on 23 Jan 2016
Thank you for sharing. Your suggestion will make us better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 3 Nov 2016
親愛的貴賓,您好:謝謝您為我們推薦,並給予我們佳評。再次感謝您的意見回饋,讓我們有機會做得更好,並祝福您有個美好的一天。

10/10 Excellent

John, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Taipei
This hotel is excellent rooms were large and very clean, the staff was extremely helpful .
Response from Marketing on 2 Jan 2016
Thank you for sharing. Your suggestion will make us better.

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 31 Oct 2016
Dear, Warmest Greetings from The Westin Taipei We would like to thank you for taking the time to leave the suggestions online, and we always appreciate when our guests take the time to share their comments with us. It's great to know what an enjoyable experience you had.We thank you for staying in our place and look forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

Pat, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the English-speaking biz traveler!
The nicest staff ever -- very helpful. Rooms are nice.
Response from Leofoo on 25 Oct 2015
Thank you for sharing. Your suggestion will make us better.

10/10 Excellent

Phil, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ! Friendly staff .
The business center was fantastic. Great meeting rooms and all day snack and good breakfast . It is simp a very comfortable hotel to say in. The best so far of all the five star hotels I have stayed in Taipei
Response from Leofoo on 23 Oct 2015
Thank you for sharing. Your suggestion will make us better.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there is no hot water for 5 hours without any explaination. then you can see the yellow water came out from water tap at end. There wasnt any typhoon hit taipei during my stay 8/27 to 8/29 see the picture.
this is what i experient in this hotel
Response from Leofoo on 7 Oct 2015
Thank you for your advice. Your suggestion will make us better.