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Reviews of InterContinental London Park Lane, an IHG Hotel

5 out of 5
InterContinental London Park Lane, an IHG Hotel
1 Hamilton Place, Park Lane, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 558 out of 847 reviews" "
Rating 8 - Good. 211 out of 847 reviews" "
Rating 6 - Okay. 44 out of 847 reviews" "
Rating 4 - Poor. 21 out of 847 reviews" "
Rating 2 - Terrible. 13 out of 847 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jelena, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The helpful and lovely staff exceeded all my expectations. Thank you!
Stayed 1 night in Apr 2024
Response from Reservations team on 8 Apr 2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, property and location were all excellent.
Stayed 4 nights in Mar 2024
Response from Reservations team on 1 Apr 2024
Dear Timothy, Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 Excellent

Awaz, Bartlett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! A great option especially for families
Stayed 2 nights in Mar 2024
Response from Reservations team on 1 Apr 2024
Dear Awaz, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane.We are thrilled to hear that you and your family enjoyed your stay at our hotel. On behalf of the whole team, we hope to welcome you again very soon!Warm regards

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful
Stayed 1 night in Mar 2024
Response from Reservations team on 18 Mar 2024
Dear Liam,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 Excellent

Mark N.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Mar 2024
Response from Reservations team on 7 Mar 2024
Dear Mark, Thank you for taking the time to to share your positive experience with us at InterContinental London Park Lane. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

6/10 Okay

Rosalind

Travelled with partner
Liked: Cleanliness
Tired, in need of a renovation. For this level of hotel, one expects more sophistication and a style after circa conservative '74.
Stayed 2 nights in Feb 2024
Response from Reservations team on 12 Mar 2024
Dear Rosalind, Thank you for taking the time to let us know how your recent stay went with us, we sincerely appreciate the open and honest feedback, and this all combines to helping us improve our guest experience. We would like to introduce our Mayfair Collection style of rooms which is our renovated room collection with the modern style so we do hope that when we see you back again it would be great to hear your feedback on these as well We look forward to having the opportunity to welcoming you back to Park Lane again on another occasion.Kind regards,

10/10 Excellent

Mark N.

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Feb 2024
Response from Reservations team on 23 Feb 2024
Dear Mark, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. We are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Peter, Montreal

Travelled with family
Clean, excellent location friendly staff and great service.
Stayed 5 nights in Feb 2024
Response from Reservations team on 12 Mar 2024
Dear Peter, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. We are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
It’s central so there’s easy access to shopping and restaurants
Stayed 7 nights in Jan 2024
Response from Reservations team on 17 Jan 2024
Dear Jane, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that you liked the location. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Iana

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Happy, helpful staff, particularly Freddy in Restaurant Theo! Loved the entertainment offerings as well. Worth a trip when in London.
Stayed 2 nights in Jan 2024
Response from Reservations team on 16 Jan 2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that Freddy's service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations team on 15 Jan 2024
Dear Alan,Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards, Reservations team

4/10 Poor

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reservations team on 9 Jan 2024
Dear Rishi,Thank you for taking the time to leave a review and please accept our apologies that your stay was not how you would have hoped. Please do not hesitate to reach out directly with more details.Warm regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Reservations team on 18 Dec 2023
Dear Mohamed, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service, room comfort
Stayed 5 nights in Nov 2023
Response from Reservations team on 18 Dec 2023
Dear Mr Mc. Michael, Thank you for taking the time to share your feedbacks. As discussed separatly, we have actionned our refund to the 3rd party partner and would expect them to refund you on this occasion.Thank you for your patience and kind understanding in this matter.Warm regards,

10/10 Excellent

Mustafa, Grand Blanc

Stayed 1 night in Dec 2023
Response from Reservations team on 4 Jan 2024
Dear Mustafa, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Elizabeth

Response from Reservations team on 9 Feb 2024
Dear Elizabeth, Thank you so much for taking the time to leave a review, it means a lot to us. We are delighted to learn that you had a wonderful experience during your stay at our hotel.We are very much looking forward to welcoming you back with us.Kind regards,

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The epitome of luxury. We had a beautiful stay.
Stayed 1 night in Nov 2023
Response from Reservations team on 28 Nov 2023
Dear Jenna,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Reservations team on 16 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

2/10 Terrible

Narinder

Stayed 1 night in Nov 2023
Response from Reservations team on 5 Dec 2023
Dear Narinder,Thank you so much for taking the time to leave a review, it means a lot to us to hear your thoughts. First of all, our sincere apologies that your stay with us was not what you'd expect from a InterContinental hotel. If you have any thoughts as to how your stay could have been improved, please do feel free to get in touch directly as we would love to welcome you back again for an elevated experience in the future.Warm regards, Reservations team

10/10 Excellent

Hawre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choose
It was so Good .
Stayed 3 nights in Oct 2023
Response from Reservations team on 26 Oct 2023
Dear Hawre, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Warm regards, Reservations team on 20 Oct 2023
Dear Michaela, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!

10/10 Excellent

Anoushiravan

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great to stay and enjoy London. Very close to historic sites and public transportation.
Stayed 2 nights in Sep 2023
Response from Reservations team on 5 Sept 2023
Dear Valued Guest,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was great, the room was spotless
Stayed 4 nights in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

8/10 Good

VIREN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

8/10 Good

Hemant

Stayed 3 nights in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

6/10 Okay

Sanjiv

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No showers in the gym area. No sauna, not up to 5 star standards
Stayed 3 nights in Aug 2023
Response from Reservations team on 5 Sept 2023
Dear Valued Guest,Thank you for taking the time to review The InterContinental London Park Lane.We appreciate your honest feedback. It is our goal at The InterContinental London Park Lane Hotel to provide a luxurious 5-star experience and we apologize that we were not able to meet your expectations on this occasion. We take all guest feedback seriously and use it to help improve our services in the future. We appreciate your time and hope you choose us again in the future.Warm regards,

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations Team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservaitons Team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations Team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge extremely helpful especially with Lime bikes !
Stayed 1 night in Jul 2023
Response from Reservations team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Reservations team on 2 Aug 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations team on 27 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

ambassador

Stayed 1 night in Jul 2023
Response from Reservations Team on 5 Sept 2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reservations team on 27 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

4/10 Poor

Jeanne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I arrived after booking a 180 pound airport transfer late in the evening with my young son. I was told that there was a problem with the electricity and that I would have to stay at another hotel that they had set up for us. My husband had confirmed the airport transfer a couple hours before and no one had mentioned that I would not be staying there that night. Also, no one at the hotel had made any attempts to contact me. I took a cab with our luggage to the other hotel- which was paid for by the intercontinental, but we were already exhausted and the whole process was frustrating. The next day I arrived and the same unapologetic desk clerk, Jorge, took my passport again to the back room and stayed an unusually long time there “checking with management” about my room. I spoke with two other desk clerks and asked what was taking so long and one said that they may not be able to give me a room. I explained to them my situation, that I was TOLD BY JORGE to return the next day and that I had already checked out of the other hotel with my luggage in tow. Jorge came back and did “graciously” grant us a room at the inn. I will never stay at this hotel again. I’m not sure how it was granted 5 stars; their customer service at the desk is atrocious and everything else was unremarkable.
Stayed 5 nights in Jun 2023

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 3 nights in Jun 2023
Response from Reservations team on 27 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

2/10 Terrible

Ahmed, Richardson

Stayed 3 nights in Jun 2023
Response from Reservations team on 27 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Kenneth

Stayed 5 nights in May 2023
Response from Reservations team on 27 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reservations team on 27 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 Excellent

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this was not our first time in London, it was our first time staying at the InterContinental Park Lane. We decided to spend a little bit more on rooms here, given the excellent location, and we left feeling like we got a lot for our money. The location is fantastic - convenient to Mayfair, Knightsbridge, Belgravia, Piccadilly, Bond Street, etc. We booked two rooms for our entire family and asked for them to be adjacent, if possible. They honored our request and gave us adjoining rooms that could be converted to share a common external door. As a result, it felt like we had a 2 br suite. The rooms were well-appointed, with lots of space and amenities. From start to finish, every single staff person was helpful and friendly. My wife talked to the concierge about doing something special for my daughter for Easter - she was concerned that the Easter Bunny wasn't going to visit. They went above and beyond to provide some nice treats for her. There's no doubt that we'll stay here again the next time we are in London!

6/10 Okay

Mohammed, Vancouver

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

10/10 Excellent

Penelope

Stayed 3 nights in Apr 2023

10/10 Excellent

leonardo, Milford

Stayed 7 nights in Apr 2023

10/10 Excellent

Karine

Stayed 4 nights in Apr 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, and wonderful facilities.
Stayed 3 nights in Mar 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service & Location
Enjoyed every second of our visit to London. The hotel was great and everyone that worked there was extremely accommodating. Breakfast was excellent and room was impecable.
Stayed 2 nights in Apr 2023