Ratings based on 580 verified reviews
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 15 May 2024
Very noisy. Room was mostly clean but not in the best part of town. No resort fees is always a plus. Staff was friendly.
Comment from Hotel Management
15 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we hope to see you again and we appreciate your feedback.
by a verified traveller
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we appreciate your feedback.
by a verified traveller
Posted 7 May 2024
Gooooo
Comment from Hotel Management
8 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we appreciate your feedback and we hope to see you again soon.
by a verified traveller
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we appreciate your feedback.
by a verified traveller
Posted 6 May 2024
I like it because it close to my destination
Comment from Hotel Management
8 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we appreciate your feedback, and we hope to see you again soon.
by a verified traveller
Posted 6 May 2024
No pool and the room to much noise with the ac
Comment from Hotel Management
8 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we appreciate your feedback. Regarding the pool, we are hoping to get it done and be open before the end of this month.Thank you for your understanding.
by a verified traveller
Posted 6 May 2024
I paid for a non-smoking room. When I got there, I was told they were sold out, and all they had left was a smoking room, which stank. The hallways smelled like Marijuana, and the vending machines were broken. On the second night, there was NO parking in the parking lot. I had to park behind the hotel in a sketchy neighborhood. The music was blaring from the restaurant so loudly that it was difficult to sleep. The staff didn't seem like they could care less. I will NEVER use this hotel again.
Comment from Hotel Management
6 May 2024 by Manager , Hotel Management
I am sorry that our service didn't meet your expectations. Unfortunately, the room was reserved as a smoking room. The hotel does its best to accommodate smoking preferences. We can't always move a reservation once its been booked as the opposite preference. This was one of those times the hotel was full and we couldn't move to the preference at that time. Thank you for mentioning the music being so loud that you could hear it in your room. We will be looking into that issue immediately. Saturday night was a big fight in Vegas which caused the parking issue. Again we apologize for any inconvenience this may have caused.
by a verified traveller
Posted 3 May 2024
The workers were super friendly and helped us when we wanted to extend our trip and they were all booked up! Definitely will be coming back
Comment from Hotel Management
3 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we hope to see you again soon and we appreciate your feedback.
by a verified traveller
Posted 3 May 2024
It was clean but inconvenient with the key system.
Comment from Hotel Management
3 May 2024 by Tessie, Hotel Management
We are sorry for your experience during your stay, we are taking care of your concern, we hope to see you again soon and we appreciate your feedback.
by a verified traveller
Posted 2 May 2024
My review more than the service/stay is about something very odd that happened.
Regarding the service and hotel itself, is not bad at all if you're looking for an affordable place. The food from the restaurant/casino adjacent was good.
My husband and I booked this hotel from April 26 - April 30. On Sunday April 28th, I received a call to the phone in the room from front desk at 2:00 AM. The call woke me up, so I answered it. It was a woman asking me if we wanted to extend our stay and basically add Sunday night. I explained to her our check-out wasn't until Tuesday to which she said oh and hung up.
I stayed up for 2 hrs thinking how odd that call was. That same night (Sunday) I went to the front desk and brought it up. The lady I spoke with said she didn't know who called but that they don't call guests at that time unless there is a problem/emergency and that they never call to offer to extend a stay. She said she would bring it up to the manager. I asked again a different person the next day, but she knew nothing about it. We left without knowing who made the call or why did we get that call.
Maybe I'm reading too much into it, but I have to say something in me didn't feel safe. I couldn't help but wonder if maybe someone was trying to check if we were in our room. It is a shame but I will not be staying here again because I wouldn't feel safe.
Comment from Hotel Management
3 May 2024 by Tessie, Hotel Management
Thank you for staying with us, we are sorry for the inconvenient you experienced during your stay, we still hoping to see you again.
