Ratings based on 245 verified reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
by a verified traveller
Friendly spacious hotel
Posted 1 Nov 2021 on HotelsExcellent hotel clean spacious rooms lovely staff nice location how previous guests can complain about lift size and hallway is beyond me we couldn’t fault it well done hotel Kapok lovely hotel
Comment from Hotel Management
2 Nov 2021 by Apartment Kapok Team, Hotel Management
Thank you for such wonderful comments. We are so glad having offered you a great experience here, and we are truly grateful hearing your encouraging words. Thanks a lot for the support and we promise your next stay would be as memorable as this one.
Best Regards,
Apartment Kapok Team
by a verified traveller
Posted 28 Oct 2021 on Hotels
Comment from Hotel Management
29 Oct 2021 by Apartment Kapok Team, Hotel Management
Thank you for such wonderful comments. We are so glad to have offered you a great experience here, and we are truly grateful to hear your encouraging words. Thanks a lot for the support and we promise your next stay would be as memorable as this one.
Best Regards,
Apartment Kapok Team
by a verified traveller
Posted 30 Aug 2021
by a verified traveller
Posted 17 Jun 2021
by a verified traveller
Posted 15 Jan 2020 on Hotels
The service was good, the roof top bar is amazing! The room is clean, nice fruit platter, however the bed is the worst I’ve ever seen, too hard, can’t sleep at all, back pain, just terrible.
Comment from Hotel Management
27 Jan 2020 by Front Desk, Hotel Management
Thank you for your valuable feedback on your recent stay with us. We truly appreciate it when our guests take the time to share their experience as it helps us to improve our service offerings.
We are deeply disappointed that in this instance we did not fully meet your expectations. I hope that we will have the opportunity to welcome you back soon sometime in the future.
by a verified traveller
Posted 5 Jan 2020 on Hotels
Comment from Hotel Management
27 Jan 2020 by Front Desk, Hotel Management
Thank you for your valuable feedback on your recent stay with us. We look forward to your return!
by a verified traveller
Posted 3 Jan 2020
Comment from Hotel Management
4 Jan 2020 by Front Desk, Hotel Management
Thank you for your compliments about Kapok Apartment! Hope to see you again in the near future.
by a verified traveller
Posted 1 Jan 2020 on Hotels
Comment from Hotel Management
4 Jan 2020 by Front Desk, Hotel Management
Thank you for your compliments about Kapok Apartment! Hope to see you again in the near future.
by a verified traveller from Panama City, Panama
Posted 15 Oct 2019
This has been my worst experience with a Hotel in HK.
First, the room requested was for 2 Beds, and greeted with a single Double Bed. One Elevator the size of a test tube to get up and down, took forever to get to room. Narrow hallways, made it uncomfortable to to move with luggage. Open the room door and out comes the musky damp smell of cigarette, that made it almost impossible to sleep. Water pressure was non existent. The worst part was the price, more expensive than staying at the renassaince Across the street. Tried canceling second night and hotel would not let me, needless to stay, will never be staying at this property again. Beware of deceiving pictures.
Comment from Hotel Management
27 Oct 2019 by Front desk Manager, Hotel Management
Dear Tim,
Thank you for taking the time to share your experience. My sincere apologies that your stay with us did not meet your expectations. Sorry for we can not change the twin bed room for you as your check in request ,because you booked the double bed room and we don't have any twin bed room available.Thank you your comment again.
by a verified traveller
Posted 18 Apr 2019
The time were not cleaned for two days
There was a lot of noise every evening until 8pm. Drilling and banging
Comment from Hotel Management
3 May 2019 by Front Desk, Hotel Management
My sincere apologies that your stay with us did not meet your expectations. Please rest assured that your feedback will be put to good use and that I will personally ensure we take the learning from your valuable feedback. We hope to have you back at Kapok Apartment in future to demonstrate the improvements we will have made.
