Ratings based on 425 verified reviews
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by DHI Customer Support, Hotel Management
Dear Charlotte,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by a verified traveller
Posted 4 Oct 2024
The service was really good.
Comment from Hotel Management
7 Oct 2024 by Brencie, Hotel Management
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon
by a verified traveller
Posted 26 Sep 2024
To bad that reviews require you to give a star instead of negative stars . This hotel was so bad that my husband and me ended aleeping in the car . Traces of bed bugs , a roach ran across the floor and dried blood spots and p. Hairs on bathroom floor . Tried to get a refund expedia did what they could i think but due to the front desk at hotel lying saying we were there over an hour and we were not it was only 30 mins at max
Comment from Hotel Management
27 Sep 2024 by Brencie, Hotel Management
Thank you for taking the time to give us a review regarding your recent stay at Econo Lodge Inn & Suites. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Most importantly is the safety of all of our guests. It is extremely important for us to address these concerns, repeatedly necessary. Please send me photos, our housekeepers are very caution in these type of areas. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.Sincerely,
by a verified traveller
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Brencie, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
by a verified traveller
Posted 13 Aug 2024
Staff over friendly hanging out with guest.
Comment from Hotel Management
17 Aug 2024 by Brencie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,
by a verified traveller
Posted 12 Aug 2024
A few guests were in and out the rooms all night
Comment from Hotel Management
13 Aug 2024 by Brencie, Hotel Management
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.
by a verified traveller
Posted 31 Jul 2024
This is somewhat like an extended stay. I paid for non smoking with clearly everyone and their mother smoked I that room. A lot of cigarettes burned marks on the spread, sheets and tub. When the a/c went off you can smell it and the moisture. There were weekends of the floor in the hallway, side door was never locked, marijuana smell. The only good thing was that it was quiet thank goodness it was an only 2 night stay.
Comment from Hotel Management
31 Jul 2024 by Brencie, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future.
by a verified traveller
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Karly, Hotel Management
John,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by a verified traveller
Posted 14 Jul 2024
First off the whole 3rd floor smelled like a zoo literally !!! Like cow poop or something . They allow pets so probably why .. The tub had a crack in the middle of it , the air kept cutting off it was hot as heck , housekeeping came in took out wash rags and didn’t replace them I had to go get more they didn’t clean anything nor make up the beds, the listing said breakfast but they didn’t have any .. the tv hdmi didn’t work I brought my fire sticks and PS5 I couldn’t use either one .
Comment from Hotel Management
15 Jul 2024 by Brencie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.
by a verified traveller
Marijuana Property
Posted 10 Jul 2024 on HotelsMarijuana use was prevalent on my second floor and in the parking lot. My clothes upon return home needed to be immediately washed. Smoking is occurring in the rooms. Disgusting smell that permeates your belongings. Do not bring kids
Comment from Hotel Management
15 Jul 2024 by Brencie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.
