Brighton and Hove Mountain Holidays

★☆☆☆☆ – A Distressing Experience I Would Never Wish on Another Traveller I booked this property through Expedia for one night and, before travelling, emailed the owners several times to explain that I would be arriving with my trained psychiatric assistance dog. Every email was ignored. Had they simply replied before I travelled, I would have cancelled my booking and stayed elsewhere. Instead, I travelled to the property alone with four suitcases, only to be told on arrival, "We don't allow dogs." My dog is not a pet. He is a trained and accredited assistance dog who assists me with my disabilities. The owners themselves had a dog living at the property and allowed on furniture used by guests, yet my dog was refused. As a lone female traveller, I was then left to drag 4 suitcases outside and sit on the curb in the heat with my assistance dog and nowhere to stay. I was visibly crying and distressed. No assistance was offered. No attempt was made to help me find alternative accommodation, arrange transport or even show the slightest compassion. I was simply expected to leave. The property is advertised as a B&B, yet breakfast is an additional charge. The photographs also give the impression of communal guest spaces, but on arrival I found myself walking into the family's private dining area while they were eating, which felt uncomfortable. Depsite repeatedly emailing and calling the airport transport supposedly offered was not given and I had to pay a 50 taxi surcharge

Very enjoyable stay!

We stayed for 10 nights at Citadines Holborn-Covent Garden and found the hotel to be perfectly adequate overall. The location was excellent and the room was comfortable and functional for an extended stay. Having a kitchenette was especially convenient. That said, there were a few things that kept the stay from being exceptional. We frequently had to ask for basic supplies such as toilet paper and facial tissues. We also needed additional towels during our stay and eventually discovered where the towels were kept in the laundry area, which allowed us to get them ourselves. The laundry facilities were another disappointment. The washer & dryer system was unnecessarily complicated and difficult to figure out. For a property catering to longer stays, I felt the laundry setup could have been much more user-friendly. We received one room cleaning during our 10-night stay, which was fine, but we still found ourselves having to repeatedly request basic supplies. I understand that this is an aparthotel rather than a traditional hotel with daily housekeeping, but for a 10-night stay, a little more proactive attention to guests' needs would have made a difference. We didn't use the breakfast service, so I can't comment on the food itself. However, given the length of our stay, I would have appreciated being offered a reduced rate or some type of extended-stay incentive for breakfast. Overall, the hotel was fine. It wasn't horrible, but it wasn't exceptional either.

Clean room, friendly staff, good breakfast, close to everything

Wow