Treasure Island Adults Only Holidays

I needed this room laser minute for a work trip and it did not disappoint. I am already looking forward to my next stay here and the chocolate chip cookies that come with it.

Great location in SF, walking distance to Fisherman's Wharf! However front staff did not go above and beyond to make our stay memorable. Older but clean rooms. Breakfast was delicious and had a very large spread.

Shower was leaking, Door of the shower always opened by itself, so could not close. They gave a voucher for not having to clean the room, which i found when i came back in the evening (bar was closed at this point), next day in the mronign i wanted to redeem it, they said not valid anymore. There was no accessible Plug near the bed.

Horrible service for myself and the couple we traveled with. Prepaid for parking, valet was full, had to park 2 blocks away, not a big deal but annoying. The issue was the staff refused to refund me for the prepaid parking. I was simply told we cannot do it. They refunded something else that was half the price of the parking which was ridiculous. I’m hauling all my stuff through downtown on the sidewalk instead of pulling up and having my luggage handled like I paid for. All that would have been ok but you don’t refund me for the parking I didn’t even use?? That was ridiculous. 0 stars, will never stay again. This is an expensive hotel, you would expect the level of service to match.