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"Excellent hotel , great position for exploring Windsor , beautiful upgraded rooms, good food. Only slight negatives , receptionist was a trainee and had no knowledge of history of hotel and we noticed people asking about it . "

"I would recommend the castle hotel to everyone. Lovely hotel, great location and the staff were so friendly and helpful. On arrival to the hotel, I went to check in, and found I’d booked the wrong date, I was a week early. Expedia did nothing whatsoever to help me, apart from try to charge me the same price of the room again, to change my booking, even though I spend £1000s through them every year. It was my mistake, but I found Expedias response to the situation very disappointing. However, the lady on reception and someone from the reservations team…. I can’t remember either of their names, did everything they could to help and even got me a refund on the room that I incorrectly booked and I can’t thank them enough. If you ever stay in Windsor, then make sure you stay here "

"Service & staff were great … as were the facilities & room .. the only complaint we have is that despite upgrading to the turquoise suite the room was really quite cold despite an extra radiator being provided & remained so"

"This hotel far exceeded our expectations. The staff were the kindest, most conscientious, considerate, cheerful people we’ve ever seen in a hotel and they seemed to take great pride in their work. The breakfast was astounding both with the variety of offerings and the quality. The room was nice and had a sofa that we could both sit on whereas most king rooms only have one chair at other hotels. The heat in our room wasn’t working properly and they immediately sent up a portable heater. We’re already looking forward to coming back next year."

"Fabulous stay "

"I enjoyed my stay at this hotel. The breakfast was remarkable - so much choice and they even poached eggs for me instead of the standard scrabled eggs. Great, friendly and prompt service. In the room, the the coffe and tea offerings were also so much better than what I have been given at other hotels. Location was fabulous - easy access to Windsor town centre plus able to close access to the Long Walk for a bracing walk after Christmas festivities. Felt very safe area."

"Greta hotel. Staff are lovely, clean room and entrance area. We will be staying again. "

"Loved the room very clean and loads of space even a large bathroom. Lovely staff we couldn’t fault it"

"The overall amenities and the staff were excellent. "