Search Hotels in Wailua House Lots, Kapaa

"Friendly staff no complaints whatsoever"

"Wanted my money back as soon as we arrived View of the parking lot was exceptional shower was a trickle of cold water carpet was moldy shower was filthy Bed was so worn you sank over six inches we measured ended up sleeping on floor water from sink was slimy felt like washing with soap and no recourse for refund we stay at a lot of resort property this was the worse definitely does not deserve the brand name very dissatisfied"

"The Sheraton was well positioned on the island to make exploring easy. The pool area was beautiful and access to the ocean was great. We also enjoyed the luau onsite as we celebrated a wedding anniversary. The entire hotel seemed very clean & well kept. The staff was easy to work with and seemed happy to be a part of the team working there. We had no issues with any part of our stay & would stay with the Sheraton Coconut Beach again."

"Beautiful and expansive resort right on the ocean. Grounds very lush. "

"Everything about this property is awesome. Easy beach access, five star experience, nice restaurants, excellent service."

"I booked our room through Expedia and specifically chose the accessible room with a roll in shower but upon check-in, was offered a shower chair instead. My wife is pregnant so that was supposed to be a non-negotiable but they didn’t actually have that type available, apparently. Also, they are doing major renovations and blocked off a big part of the lobby. The route to the elevator is super weird and dark. The big iconic waterfall part of the pool was closed off too. The pools were really nice and maintained well but they closed the slide early. I think hotels should be required to disclose that they have ongoing renovations underway while booking. It was a nice location and overall nice stay but I wouldn’t stay there again. Thank goodness our room was nice and clean and right by the elevator."

"Fresh breakfast! "

"Staff was friendly and welcoming. The bed and sheets were so comfortable. Would I stay again? Yes but Air conditioning was outdated and didn’t work great. Lobby area was bright and inviting. Pools were good sized for the amount of people using them. Unsure why you pay a resort fee as you don’t get anything extra except complimentary laundry; which is one washing machine and one drying machine. Housekeeping comes by every other day which was perfectly fine by us BUT they never came to us until around 3pm. At that point, we are showering and/or napping so that was inconvenient. Also, don’t pay for luau, just watch from the pool or tiki bar. "

"Staff took care of our room every day and it felt great to return back to our room ar night with it reset and cleaned. The pool was great. We loved our view and would enjoy that same view again. I would recommend this location to anyway who wants to be on beach. That was the best part. "